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Nice hotel has food and drinks in hotel. Staff could be more friendly; some are but a few are not. No micro-wave in room which disappoints especially for the price you pay, even cheap best westerns have micro-waves. Location is ok but have to walk several blocks to get to the heart of bars and food, this is a lil scary at night with the high crime rate of the city and many homeless folks everywhere. Came mostly to do the bourbon tours which was great. Watch what they charge you when you get there it will be more than what was quoted to you if you book online ahead, kinda deceiving.

We truly enjoyed our stay at Louisville Marriott Downtown. Located close to great restaurants and entertainment. Carla and Sarah were awesome hosts in the lobby bar. Especially knowledgeable about Kentucky bourbons, they were the best bartending duo we’ve encountered in quite a while.

I stayed with my fiancé as a getaway to some health issues he had earlier this summer and for a change of scenery. Beautiful exterior and lobby. It appears they have either local or vintage art throughout. The rooftop bar and resteraunt had a great ambiance and beautiful views of the city. We enjoyed the happy hour and other small bites and the food was fantastic. Based on these things, I expected the rooms to match the charm. I was so disappointed however that they didn’t. There’s room for improvement as far as some additional art decor in the room and the lighting is terrible. In the evening, the dim lights make you feel claustrophobic and a little like you’re in prison (eek!). The beds were comfortable and pillows were great, so a few changes could really turn things around. I think the biggest issue this hotel will face in the long term is upkeep and cleanliness. For being only opened a year, it’s starting to feel run down. There are chip and loss of paint on the walls, and the carpets have stains throughout. I’d fire the manager and hire a new director of housekeeping. In the bar upstairs, one of the lounge benches was missing about a yard of fabric and was shredded so badly it was embarrassing. You could see the foam. The showers have a half of a door, so water easily can make the bathroom floors wet. I’m wondering if this is causing water damage, since on the ceilings is appears that it may be. Also, they don’t accept all major credit cards, which their website didn’t indicate. When I checked in, they shared that their system is “finicky” with Discover card. They were nice enough to extend a 50 dollar credit for the hassle, however. Overall, If you’re in town, come for a drink or dinner, but stay at the Omni or a Marriot.

I really can not say enough good things about this hotel. It was so clean. The staff was amazingly friendly I LOVED the kitchenette. My only complaint was the beds were not very comfortable. That is probably a biggie for a lot of people so I did want to mention it. But seriously everything else was just so great. The location was centrally located. We parked our car and really didn't use it most of our 4 day stay. We did one day because we went to Frankfort but other than we walked everywhere and felt safe.

I wanted to share an amazing experience at the AC Hotel in Louisville KY. The hotel is very beautiful and the staff is even more amazing. You can tell that there is a culture of customer service excellence. The staff is very well trained ad accommodating. I frequent this hotel for business travel, and each time there are positive interactions with the staff. I wanted to call out two individuals especially for going over and beyond. Chris Fletcher (sales coordinator) and Pamela who absolutely owns the front desk. I strongly encourage you to stop by. Pamela will make you feel at home with her warm smile and infectiously positive energy. -Cheers.

The property was unique and in excellent condition. We had a wedding party with over 18 rooms. The sales team and Hotel management worked hard to meet all our needs (before and after). Breakfast each morning was great and high quality. The bar and lobby area were conducive to a large group like ours. The property management was very open to input post - event. I highly recommend this location

I booked though a 3rd party. Unfortunately, the hotel never received it. No worries, as the front desk was accommodating! They gave us a room at a lower price than I booked with the 3rd party! Located across from the Kentucky Fair Grounds, it seemed to be a little sketch. But, wasn’t at all! Great staff, free breakfast (better than most!) and clean rooms! Only issue was the bathroom was in the Queen suite. My wife and I stayed on the pullout and had to tip toe in to the bedroom to use the bathroom, cuz we stayed with family. All in all, great price, location and staff! Close to I-65 too!

This was my first time in a home2suites. I was fairly impressed. The room was somewhat sparse, mostly with curtains instead of doors, but it was, technically, a suite, with a full sized refrigerator and microwave, a complete set of dishes and glasses, a dishwasher, and a small coffee maker. There was a living/work area, separated by a curtain from the bed area, and the bathroom was clean and adequately appointed. They do need to update the carpeting, though. The neighborhood seemed fine, if not overly quiet. It is within easy walking distance to Rabbit Hole Bourbon distillery, and there is a small seafood restaurant of uncertain quality across the street. Parking in their parking lot was $15, so I parked on the street. I did not see a significant difference in security. All-in-all, a 4 for the price that I paid for a city hotel.

This property is not recommended. Located in a sketchy area with numerous homeless on the street in front and even in the lobby when I checked in. There are a few restaurants within walking distance, but it was an uncomfortable walk from a safety standpoint even during daylight hours. VERY noisy from the road in front of the property, especially for a Monday night in my opinion. Loud music from cars, sirens, large trucks. Airplanes can be heard but not intrusive and the property is an airport location, so that is expected. I would choose even-numbered room if possible, facing the back of the property. Room was clean, but furniture was worn, torn and broken. No coffee maker in my room, even though there was coffee, cups, sugar and cream. Internet was not working or slow, even for light email. I didn't even try streaming. Fitness center was good. Variety of equipment and open 24 hours. Breakfast was buffet style with the standard bacon, eggs, potatoes, toast, yogurt, cereal. Including for Bonvoy Elite if you choose breakfast over points. Side note - mobile check-in defaults to points. Staff was indifferent during each of my three encounters - checking in, inquiring about breakfast and breakfast itself. Too many negatives for me to return.