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unfriendly welcome and departure, no personality, no TV guide in the room, no Do Not Disturb sign in the room, tried breakfast first day, not enough syrup, OJ was very watery, not much of breakfast variety second day and third day waffle batter were bad, no OJ, dry toast, a couple apples and oranges printer would not work with PC in business center. Total disappointment

I chose the facilities and location on purpose,however the pool was closed due to inspection not complete. Breakfast was fine but somewhat cold. Service at desk was excellent--staff friendly and went out of their way to be helpful. Housekeeping staff was not thorough--found dirty underwear behind desk and under couch and there was a very strong mildew smell in the bathroom. Hall was not vacuumed and when we asked for a room cleaned, it was not done very well. I am assuming they were short-staffed like everyone else but they should address the mildew, which is not healthy. I loved the fact that there was a full kitchen and we were able to be on the first floor.

A colleague and I missed a connecting flight from Dallas to Sydney because of issues with an American Airlines flight. We were provided with a voucher to stay for the night and got in at about midnight. The night manager was really helpful and generous, and offered us coffee and water while we spent an hour in the lobby trying to sort out flights for the next day. The hotel is immaculately clean, bed was comfortable, breakfast really nice, and all the staff really friendly. It all made what was a very stressful situation much nicer. Highly recommended if you need a place lose to Dallas Fort Worth.

The room was absolutely filthy. A dead cockroach in the fridge. A few other bugs here and there. Toothpaste on the walls. Food spilled on the ground. A shirt sticker from a previous guest in the bed. Thumbtacks left in the wall from a previous guest hanging something up. I brought it up to the front desk. He wanted to know what “my ask” was. I said that I was not trying to be difficult just thought I should bring it up. He said he would pass it along to the manager so he could bring it up to housekeeping. I found out from a colleague the next day that that was the manager I was speaking with. Next day, I come in and my bed is made ok, but the rest of the room is in the same condition. I bought wipes across the street at target to clean myself what I was using most. Room 109 in case anyone wants to know. I also called in one morning when kids were playing basketball at 7am. (i had gotten in after 12 from a late flight the night before) and asked what time the sports court right outside my window opened. Front desk said 7am so I let it go, because those are the rules I suppose. I walk out later and the sign on the court says it opens at 9am. So I guess they just didn’t want to address the issue? Absolutely stay. Frustrating because this is the most convenient hotel for some work that is likely to happen yearly for 30-50 workshop attendees down the street, but we will obviously not stay here next time.

Used to really like this property because of their Bistro -- breakfast to order, dinner available & bar. But breakfast is now same as previous free continental offering, yet you have to pay. No dinner or bar service. Rooms are tired and need upgrading. Water was hot & hotter even in toilets -- no cold water in our room. Air conditioner is old style window unit and thermostat was off by many degrees so we had to keep adjusting it. One of two elevators did not work --- same last time we were there. Employees say hotel has new owner and remodel is coming starting in November --- certainly due! Staff was very friendly and helpful. Will try this property again after remodel is complete --- maybe in the spring of 2022.

This Hilton Huiting hardware facilities are relatively new and service management is in place. The rooms are bright and bright, the internal facilities are positioned for mid-range family outings, refrigerators, microwave ovens, pots and pans are all available. Parking is free. Close to Dallas nucleic acid detection point, Realtime labs 7 minutes drive. Breakfast can be taken back to the room, late check out until 12:30 at the latest. Overall maintains the consistent standard of the brand!

We stayed at this hotel along with family and friends as part of a wedding celebration. The hotel was clean and comfortable. We loved the fire pit for evening gatherings. There were lots of restaurant and shopping choices nearby. The breakfast was pretty typical. Cons: no in room safes and the refrigerator would not stay on longer than two hours without continually resetting it. Overall, it was a good experience!

Happy with the stay. Hotel is clean, both common areas and room. Check in staff was great. Location was convenient for our needs. Very good breakfast/lunch restaurant only minutes away (Starwood Cafe). Hotel has a small bar and restaurant, but we did not use them. Both looked clean and well kept. Other guests were obviously enjoying them. only complaint, the room HVAC kept cycling and the fan was a little loud. I'm a light sleeper, so it probably impacted me more so than the average person.

I have stayed at this location many times in the last 4/5 months. The first time we got checked into a room and immediately saw a ton of cockroaches. Told the front desk, who was super apologetic and switch us rooms on a different floor. We get to the new room to check that room out and our key didn't work..... So back down to the front desk. Once again, the guy was super apologetic and fixed the room key. Finally got back up to the room, the room key worked this time, no cockroaches to be found, and the bed was super soft! Since that first stay we have always had great customer service, great rooms, and great room prices (thanks to Booking.com)!! Would highly recommend this hotel! Right next to Interstate 35 and right next to Main St in Lewisville. I would say it is perfectly in the middle of Lewisville and not to far from most of the attractions in the area. It is also right across the street from the local hospital. The outside of the building is a little run down, not to bad though but the rooms have been beautifully remodeled!! They just need to remember to turn the light on for the guest.... 🤣🤣 This hotel is definitely a 5+ star hotel!!