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My son and I stopped at Springhill Suites on our way from Georgia to New Jersey. We enjoyed the pool and spa. We had a great night sleep. Ceecee welcomed us to Breakfast (sausage, oatmeal and my son's favorite AppleJacks cereal). So many friendly and smiling faces. Overall great hotel to stay at and we would highly recommend you stay here when traveling into Virginia.

This was my first travel experience in the Short Pump area of Richmond. However, I found the hotel overall to be very comfortable. Broad Street offered numerous shops and restaurants. The Town Center down the street was an added bonus. Ms. Kim at the front desk gave excellent customer service and was a pleasure to speak to. The restaurant served tasteful food and was served promptly. Overall, we enjoyed our stay and will return. We had the 1 bedroom 2 room king suite. A couple additional observations: 1) The king mattress needs an upgrade. In the suite, I would expect a more plush mattress. 2) The lighting in the shower area needs to be brighter. 3) Also in the shower area, there was a continuous fan/vent running constantly. I understand the need for ventilation to ensure no moisture build-up to avoid moldy situations. Have the fan/vent on a separate switch to be used when needed and not hearing that noise is a workable solution. I did close the sliding door to reduce the noise. 4) The sliding door for the toilet/shower area had to be moved gently. It was easy to move it too far and get it off the little track. These items weren't show stoppers but items that if addressed would certainly enhance the Marriott experience that all guest, especially those of us who are rewards members expect from this brand.

I’m currently staying at this hotel. Many amenities are comparable to other Courtyard hotels. But I’ve never seen a hotel pool that doesn’t open until 12pm each day. Also the fitness center is small and very basic. The worst was the hotel turning off the water without notice. I was taking a shower when suddenly the water stopped. I checked the bathroom faucet, and no water was available there either. I called the front desk and learned the water had been shut off to fix a hot water issue. Certainly understand the need, but hotel guests should be notified first. I doubt that I will stay at this hotel again.

We had a bad Airbnb experience and needed a reliable, comfortable place to stay for the night. This hotel is at a Golf Course and it is very beautiful!! We got a great price but I chose 1 King instead of 2 Queens on accident. They we're super happy and kindly changed the room at no cost to us. When we got to our room, a sticker was over our door showing that the room had been cleaned and no one had entered. The beds were huge, plush and very clean. I slept like a baby. The room was very clean, too and the A/C was pumping out the cool air. The room was clean, quiet and cool. We enjoyed it very much!

It is an older property, and it's dated. They do a good job of keeping it clean. Restrooms near the pool were out of order. Rooms need more lighting. I found my room to be darker than I liked it to be. My door to my room the safety latch, could use some maintenance

This is a normal stop in my travels and I just felt inclined to write a quick review because Yvette was incredibly wonderful during the entire check in process and was just a great personality to have in front of your guests. I always enjoy staying at this Hampton Inn but her smile made it even better. Additionally, this location still has cookies which is a nice treat when you get off the road for 5 hours! Even though they are currently undergoing renovations they keep it confined neat and still quiet, don’t let that deter you from staying!

I stay at avid hotels quite often. I do so because of price (which has been increasing for several months now), and because I like the rooms. All of the rooms I’ve been in are pretty clean and smell nice (no mildew or smelly carpets, etc… like with some of the other hotels in which I’ve stayed. Also, the beds/pillows are exceptional! The staff are quite friendly and engaging. The only real frustration I’ve had is with breakfast. A word of advice; if you’re there when they have a lot of guests, be sure to get to the breakfast area early if you want “hot food”. Too often, they either run out or stop serving it by a certain time.