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This hotel was AMAZING - what a unique experience. We stayed in a renovated TRAIN CAR which was absolutely one of the most interesting rooms I have ever stayed in. Absolutely loved it - and location is absolutely perfect. The customer service was also FANTASTIC (I left my glasses, and they shipped them back to me one day later) - you don't get this type of service in a typical hotel. Charm of a boutique hotel with the amenities of a more established hotel - the experience simply cannot be beat.

We celebrated our 40th anniversary here and it was extremely nice! The breathtaking ambiance when you walk inside to the bellmen with the hats and curtesy they gave us when we first arrived. Our room was on the 10th floor end unit as we walked inside was kinda small but the bathroom was big! Quiet room, pillows were ok but bed was very comfortable! Room service was great but only Friday-Sunday, very disappointed as we stayed through Monday. I love in room service fir breakfast especially! The restaurant was superb and our waiter Chris was absolutely perfect! The bartender in the front bar named I believe Barry was such an amazing guy! Good food in there to order as well! Anything you needed the front desk accommodated very nicely! The tour of room 311 was definitely a must! Valet Parking was a bit pricey but worth it! You will be happy to book this for your stay in Chattanooga! Great memories! So much to do in Chattanooga!

Hotel was clean and easily accessible to a number of activities in Chattanooga. The valet parking was also extremely helpful as there were many events occurring over the weekend we were there. Nathaniel, our valet, was especially helpful as he ensured a quick turn in bringing the car around, especially in this heat!

We spent a wonderful night at the Hotel Indigo Chattanooga. The hotel is updated and comfortable, with very friendly and welcoming staff members. Special recognition for Aaron at check-in and all of the great valet staff. We had a hotel upgrade to a suite based on our IHG membership level. The suite was tastefully decorated with modern touches, and it was a very quiet and cool retreat on a hot July night. The location is great with a short walk to the shops and restaurants on Broad Street & Market Street, and all of the attractions near the River. We’ll be back!

Stayed here again in late June 2024, and once again the room and the service were spectacular. The front desk clerk, Trinity, was friendly, welcoming, and professional, and check-in was a breeze. The valet service was also very fast. The room, a suite on the 4th floor, was beautiful with floor-to-ceiling windows along one wall. The bed was extremely comfortable, and the overall vibe of the hotel is chic but not stuffy. The speakeasy also remains one of the coolest bars in the city. It was a very relaxing stay, and the Kinley remains the best hotel in Chattanooga.

The downtown location offers everything within a walking distance. The staff is very, very welcoming, helping and friendly. The cost for parking is expensive, mostly you have to go get the car yourself. The hotel is outdated and the furniture throughout the hotel has seen better days., The room was clean, basic amenities were available. For a business trip, this hotel offered what you need, a clean room, safe parking, good location, helpful and friendly staff. The breakfast is in cooperation with a restaurant which charges an insane amount of money for breakfast (it's not worth it); the coffee available in the lobby is ok. If you look for a great breakfast or coffee place, there is a restaurant called Maple Street Biscuit Company around the corner, 3 minutes to walk, they have excellent coffee and great food, the welcome is superb and the atmosphere great! During my next business trip to Chattanooga I would stay at a different hotel.

Booked three rooms for one night through Expedia and chose pay at hotel option. Unfortunately, my card was charged prior to check in preventing me from using an alternative payment method. I was told the fine print allows GM this option. First time this has happened to me and we travel often. The hotel lobby refreshments for purchase was severely under stocked, with bottled water being one of the items they were out of. One staff member had a very casual attitude about this while another offered us each a small bottle (8 ounces) they had behind the counter. Small consolation. After check in there were two $25 holds placed on my debit card which the front desk could not explain and claimed they didn’t see in their system (well they are certainly pending on my account), and it was not for incidentals as I used a different card. The room I booked for my parents was on the second floor and they do not have an elevator nor did they ask if anyone had an issue with stairs. This wasn’t good for my Dad that has trouble with his knee. Then the toilet in their room leaked the entire time. The tub in my sons room was less than clean. The comforter on one of the beds in my room was stained. My keycard did not work - my child and husband were escorted by the same young lady that was casual about not stocking water back to the room where I was waiting outside the door, we were let in and I was asked to show my ID. What?!?!? There was no staff change, these were literally the same staff members in duty when we checked in less than one hour ago, and asked about water two minutes before. Last but not least, the carpet in the common hallway was damp and smelly. We would never recommend this hotel to anyone because it’s the little things that matter and they have more than missed the mark. Pros - They were moderately priced, in a good location, overall cleanliness was satisfactory.

I have stayed in this hotel at least half dozen times now and have always had exceptional guest service. Over the Labor Day weekend I got there after having a very stressful week. I had mistakenly booked a room with one bed. After informing the guest services of my error, they immediately got to work, trying to find some alternatives for me. I was given so much attention, it was refreshing. They found a room accommodating my request / need. If I'm in the Chattanooga area I never want to stay anywhere else. Well done.

We have stayed at this property every year for the past several years. We come to town for the Valentine's Dinner Train. The staff has been pleasant and helpful. The morning breakfast staff does an excellent job. The room was clean and comfortable.