Search Your Cape Neddick Hotels

There were a few things I liked and did not like about this Best Western. I'll break it out into sections: THE ROOM- Decent size and room for a family of 4 to move around, Free Wifi, 2 chairs, and a table, Fridge, microwave, closet with iron and ironing board. Beds and pillows were comfortable and the AC worked well. Bathroom was your standard one and clean. What I didn't like was the chairs had been overlooked and there were lots of crumbs and a part of a plastic wrapper on it. THE POOL: The pool was a decent size- 6ft. deep. A little cool for an indoor pool, but not bad. It was Handicap accessible as well. We swam right before they closed and they did end up running out of towels for the next people who came in after us. BREAKFAST: The breakfast had multiple hot food items as well as your typical continental breakfast options. I did stay at a different BW the night before and that one had a few more hot items, and a hot drink machine that offered many more drink choices, but the only thing we really missed from those was the hot cocoa. The breakfast overall though was decent. It filled us up. It was worth advertising that breakfast was included. HOTEL APPEARANCE: small lobby and convenience shop. The lobby did have a slight odor, but I think it was from the pool which was right next to it. There was a large breakfast room, I did have a hard time finding the stairs. We don't know where they were, but we also didn't look too hard. Also the carpets throughout were very faded and the hallway needed another vacuum. But I tend to judge hotels by their carpets, and their carpets just seem worn, tired, and dated. The carpets could use a refresher but that part doesn't change the function of the hotel. LOCATION: It was quiet, while also being near a road that had lots of restaurants, supermarkets and pharmacies. (which I needed to use). Very convenient to the beaches and outlets. STAFF: I didn't really interact with the staff, however when we passed in the hallways every one of them greeted us in some way. OVERALL: I give this a 7. It would have been a 9 if the room had been a little cleaner and the pool a little warmer and maybe just a couple of other options at breakfast. I am comparing this to the other one I stayed at in Scarborough the night before and I did prefer that other one. If I hadn't been there, this one might have scored a little better.

To be honest, the environment of the hotel is really quite good. The sea view of the hotel is very shocking. It is also a good place to escape the heat in the hot summer. You can also see the sunrise and the moonlight at night is also very beautiful; but it is indeed not cost-effective. It is not worth it at this price. The room is very small. Moreover, the down quilt in the room will drop feathers, and you will sneeze when you sleep and always feel that you have inhaled a little and it is very uncomfortable. Service: For a hotel at this price, it is also average, mediocre. If it were not for the beautiful scenery, it might be bad. The phone in the room I stayed in was also broken, and I couldn’t get through to the room service and couldn’t order food in the room. Facilities: There is no buffet breakfast in the hotel. The single-order breakfast is not cost-effective and not delicious; but the coffee, tea, soda and fresh milk in the self-service area are still good. The lobster is delicious. I ordered two two-pound ones, 66 dollars each, which is very big. As for the swimming pool, there is a hot spring, and you should be able to see the small pool with a sea view, but the swimming pool is not open until after nine o'clock, which feels a bit too late. It closes at ten o'clock in the evening. Also the check in time was too late at 4pm and the check out time was too early at 11am.

Pros: Everyone who works there is polite and friendly. The second room they put us in was clean. Cons: A little too laid back, IMHO, when major inconveniences occur to the guests. My husband and I took a last-minute trip up to Ogunquit hoping to mix work with a romantic few days. We booked a queen suite with a jacuzzi. There was some odd, sticky substance on the painted rail of the jacuzzi. Not a big deal, but it looked like something someone might get charged for doing so we told the office. They did offer to clean it up. It was a beautiful room beyond that, so we weren't too bothered. We turned on the water -- and it was brown. We ran it for a long time and it lightened to a light brown, but bathing in it wasn't tempting so we filmed it and called the office again. They moved us to essentially the same room but with a king bed. This room was also nice. The problem? No hot water. They offered to move us again, but to a room without a jacuzzi in a building that did have hot water, but they said the water issue was being worked on and would hopefully be resolved quickly. Since we'd already moved once and were only staying two nights, we stayed in the second room. The hot water returned by our second night at the hotel so we were able to finally use the jacuzzi and shower. We did talk to the manager about our experience, but my husband and I didn't get angry or complain loudly because that would have ruined the vibe of our romantic getaway. This isn't a hotel I'd return to, however, since they don't step up when things go wrong to ensure guests are happy. We probably could have made a real stink and had some money taken off the bill, but when customer service is good you don't have to. A free dessert from the bar. Something small sent to the room. Or a discount for the inconvenience of not being able to use the jacuzzi or take anything but a cold shower. These things make a difference. My husband and I travel frequently and realize that things go wrong that are often out of the control of the hotel staff. When that does happen, it's a chance to show guests they're valued. OR show them that they aren't. We didn't come across anyone who was rude and luckily there were empty rooms we could move into when we had brown water. However, if there hadn't been empty rooms, I doubt the hotel would have done much for us. Maybe that's why there are empty rooms.