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Very bad experience. Terrible customer service from the Manager, Haythem, he could have been at least polite and apologetic that they could not allow us to enter their hotel since one of us was wearing sweatpants despite we were with a tourist who wanted to experience the food in their hotel restaurant. Manager never smiled at all, with sloppy clothes and dirty pants. Not to mention he did not shave his face and name tag all crooked, he started pointed his forefinger at our friend’s clothes who was not wearing “business casual” clothes like as if he was all neat. It was very understandable and reasonable that the hotel was very busy with police at that time due to security but the issue here is you still have to be at least polite and smiles at guests no matter what! Our friend works in the travel industry in Qatar and would never recommend this hotel to her clients. Hope you give proper training to your employees and realize how guests’ reviews/experience is very important.

Breakfast is very simple, an egg, a few slices of bread, milk coffee. The location of the hotel is in the center of the city. It is very convenient for eating and supermarkets. There is an underground parking lot for parking.

Notre première nuit fût horrible car situé côté rue et au 5ème étage juste en-dessous du restaurant, musique et bruit des chaises jusqu'à 00h30. Le lendemain nous avons demandé de changer de chambre, pour se faire pardonner nous avons eu une corbeille de fruits. Sinon cet hôtel est magnifique ! Nous reviendrons sans problème.

I used to stay in this structure since long time. Always appreciated its good position. Some furniture need some maintenance but in average everything OK (didn't like the lack of enough electrical socket: only 2 available, 1 of which not working). Excellent sleep quality, very good and attractive food offer for breakfast.

El hotel está bien. Es impersonal, pero resulta cómodo y agradable. El desayuno es bueno. La terraza con piscina es agradable. El problema es que la piscina sólo abre de 9 a 16h, que son las horas en las que se está trabajando. Además, una de las noches, tenían un evento privado, y cerraron la piscina, además de que se escuchaba la música en vivo de una orquesta desde las 19h hasta las 00 hs.

The hotel is old -fashioned in the best sense - it is clean and comfortable and yet retains traditional values of service and atmosphere. Our room was big with a large bathroom and plenty of hot water. Service was friendly and warm- Imed on reception could not have been more helpful - he spoke good English which was a big asset as our Arabic and French is minimal! He is a really lovely man! The restaurant offers a good choice from simple pizzas to the full fish platter which we thought was terrific value and delicious. The restaurant staff were so friendly and helpful. The location is perfect as you can walk to the port and around town, the Medina and the souk. Louage station a short taxi ride away

This place is a $htsh0w. I checked in, was given a key, went to my room, and then went to grab a bite to eat. When I got back, my room key wasn’t working. I went downstairs to get it rekeyed, and was told I was in room 515. I said no, it’s 505. On the key cover, it looked like it was 505 and the keycard opened the door when I came in and dropped my luggage. The manager/bell boy/whatever came up in the elevator with me and didn’t believe me. I again told him my luggage is in 505. He then told me I needed to switch rooms, this was a junior suite and I had only paid for a regular room. I was mad! This wasn’t my screw up, and now I needed to pack everything and move!?! That was the end of my rope. When he knocked again, I told him to “f off”. He then backtracked quickly and said that I didn’t in fact need to switch rooms. I would NEVER recommend this place, the management seems to be completely obtuse and customer service is substandard. A flea bag hotel has got to be head and shoulders above the Radisson Sfax.

This is a gorgeous hotel, a modern recreation of an old fort, as charming on the inside as it is stunning on the outside. The bedroom was supremely comfortable as well as decorated with quality materials such as marble in the entrance, woods in the bathroom and elegant wooden bedroom furniture, somewhat traditional yet highly functional with a very wide and comfortable bed. The internet is fast enough (45 mbps on WiFi with an iPad) and there are USB charging points by the bedside table. The laundry service offers same day return, and the room is always impeccably cleaned. In the restaurant everything is top notch, and all the staff was extremely kind and seemed happy to bring food even though I was often the only guest having breakfast or lunch, this being the month of Ramadan. The more I visit Tunisia the more I love it, my Tunisian friends say this is the best hotel in Sfax and I can see why!