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A good hotel to spend the night before a flight, there is parking. Clean, but rooms need renovation. For a longer stay, I would consider something more comfortable.

Affordable and ok place to stay when you just need a place for one night. Not a pretty location, but easy to access with a car and the train station is not too far away. Wouldn't stay longer, but on the way to the north of Portugal served a purpose as one night accommodation and offered good enough value for money.

didn't like: 1) bathroom sharing was not clearly stated in the listing , nor the reservation. 2) the gents bathroom was too small 3) the ceiling above washbasin in gents bathroom was too low. 4) room door did not close and thus had to be locked every time

1 star to bring attention to the fact that the shuttle driver was 15 min late (earliest and first pick up of the morning, this is NOT a airport hotel despite its name) just enough to cause my mother to miss her flight from Lisbon to Zurich. I scheduled the shuttle pick up the previous afternoon after receiving assurance from the front desk that a 4 am pick for a 5:55 departure from Lisbon to Zurich would be adequate time to catch the flight (the airport is 2.4km away or 4 min drive ). Advertised to provide an “exceptional experience”, I relied on the recommendations of the front desk to schedule the shuttle pick up time, and I trusted the shuttle driver to arrive on time. When he didn’t, I became highly agitated as was the other guest waiting for the shuttle. I selected this hotel solely for its proximity to the airport and for their shuttle service, specifically to avoid disasters like a missed flight. They did not meet expectations and it cost us significantly. While the facilities were new, modern and functioning properly, and I would have rated the hotel five stars, minus 4 because the price to reissue a new boarding ticket was over 4x the price it cost for a night’s accommodation at the Ibis. I write this to inform other travelers and notify management for improvement.

It's our last day here. Hence, I am writing the review now( I usually wait until the end). We only came to Lisbon for a city break, to visit this beautiful city . Hotel staff is friendly, our room was spotless, I really can't fault them. We've a balcony as well, but since we've been visiting a lot, we haven't spent too much time here. Yes, there is this sad, abandoned building across, but who cares really? If I wanted a sea view, I would've booked a hotel by the sea. The room was warm during the night, and the housekeeping came every day to tidy it. We were 100% pleased with this stay. There was no noise during the night to be fair. Or we were so tired and slept like babies?!

The hotel is very close to the airport. However they do not offer a shuttle. I took Uber there and back to airport which costed me about 5-7 euros. The room is not very big but comfy. The cleanliness can be improved a little bit. The breakfast selection is mostly sweet bakery. There are not many savory options. The staffs are friendly but they don’t speak much. Overall I would stay here again for an overnight layover just for the price.

I regret choosing the Holiday Inn Express Airport Hotel. It seems to be the only Lisbon airport hotel that does not have a free shuttle to the nearby airport… you have to pay for your own taxi. Also, when I checked in, I specifically asked for a room with a bathtub, but, strangely, the desk clerk who checked me in neglected to tell me a very important detail. So I got my luggage upstairs, looking forward to soaking in a nice hot bath after a hard day of schlepping luggage around uphill on cobblestone streets in the heat. Once I got all my clothes off, I realized with horror that the bathtub plug was missing, so I could not, in fact, take a bath. I called the desk to report that I had no plug, and, instead of offering to bring one up to my room, they insisted that I come back downstairs to get a plug. So I had to get dressed all over again and go downstairs, only to find out that the hotel keeps all bathtub plugs behind the desk (without telling the guests that this is so case). Wouldn’t you think the clerk who checked me in would have thought to give me a plug at that time, when I requested a bathtub? Hot and tired, and with aching muscles, the getting dressed again for a compulsory trip downstairs was the last straw. And this claims to be a 3-star hotel. I don’t think so! Do your research and a hotel that provides a free shuttle to the airport… and a #%*^ bathtub plug!!! needs to re-think this.

Pros: The apartment is WELL equipped with everything anyone can think of. It feels like being at home, not having to worry about anything missing (kitchenware, electrical appliances, first-aid kit etc.). The staff is available upon request via phone and/or WhatsApp (the reception office is under construction) and are very kind and helpful. I had a problem with the bathtub water stopper, and they sent a technician almost immediately to fix it. Cons: Location: when I ordered the apartment, I was not familiar with the city of Lisbon. It's located in a beautiful area but not near the city center. Plenty of things to do around, but it takes 30-40 minutes to get to the city center. Another issues was with the air-condition. There are two air-conditions in the apartment. One is located in the bedroom and it works fine. The other one is near the main entrance door and it's not cooling the living room properly (or it does so after working for a long time).

Booked this hotel after calling their central reservations office . I told them quiet was my main priority . After assurances from them I cancelled my other reservation in Lisbon . What a mistake ! Paid 790 euro for a family room. Rooms are no better than a holiday inn. My daughter’s room was dirty on check in . Cut nails on the floor , mould in the shower and hair in the sink . Old, tatty and stained bed bases . The common areas were so noisy with business guests . The hotel is attached to a big conference facility . Service was very good but I have no idea why this hotel gets such good ratings . Perhaps because most of the guests are not paying themselves and are getting corporate rates . I felt completely ripped off . The central reservation was not completely honest about the hotel. I spoke to the reception and the GM in the end . They waived my charge for one beer ….. the best they could do . What an insult . Not stated in any “5” star hotel that has mould in the shower . No attention to detail. Don’t stay here if you are on holiday. There’s much better choices in Lisbon .