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Checked in: Jan 25, 2021 Time: 9:51 PM Deluxe Room 12hrs Me and my partner checked-in at this hotel late at night since it was the decent one we found near the grand terminal. The room given to us was clean but the floor was really sticky. We remember checking in at around 10pm but I had to call the front desk the next morning (9am) just to make sure I'm not mistaken since they did not provide us any checkout information when we paid for our room. The girl who I spoke to said we checked in at 9pm and they will only allow a 15min grace period for us to pack up and leave right away. I asked how much it will cost for us to have an additional hour so we can eat breakfast but the girl said she is not sure of how and that she will need to call us back. After a few minutes she called back and said we need to pay 180PHP for another hour to spend at the hotel. My partner was the one who answered the call and agreed so that they would let us stay until 10am. They DO NOT SERVE ANY MEALS, only cup noodles and junk food so we had to order food delivery. My partner went down the lobby to get our breakfast from the delivery guy and also spoke to the receptionist to confirm what was our check-in time last night. She was told it was 9:51PM and not 9PM contrary to what she told me when I called. After eating we packed up our things and went down right away so that we no longer need to extend an additional hour on our stay. The receptionist told us we still need to pay 180PHP even though we did not consume the 1hr extension since it was already recorded on their system. I argued but had to pay since we were on a hurry. TLDR: WE WERE ASKED TO PAY FOR AN EXTRA HOUR ON OUR STAY EVEN THOUGH WE CHECKED OUT ON TIME. THEY DO NOT SERVE ANY MEALS. THE STAFF IS NOT FRIENDLY AND PROPERLY TRAINES, EVEN THE GUARD WHO KEPT ON STARING AT US. P.S I HOPE THE MANAGEMENT WILL TAKE ACTION AND TRAIN THEIR PEOPLE TO BE PROFESSIONAL. CUSTOMER RELATIONS NEED IMPROVEMENT. THE RECEPTIONIST IS INCONSIDERATE.

Arrived late, tired, happy to shower and sleep... To realize there's no water in the shower. Asked the reception, after checking for 15 minutes, they told us it's normal because of low water pressure, that we should try again around 3am (!!!). Too late to change hotel and already paid over booking.com, so no refund... We are going to bed quote unhappy and smelly!

Staying here is somewhat a very rare experience. It is nearby the SM Batangas. With regards to their services, it is normal that sometimes due to scarcity of employee( only one employee is on the front desk ) , their services is not what you think to be that fast. One thing more there must be bucket and cup always available at the shower room/ comfort room to be used. There must be a water dispenser on every floors. Matbe thats all.

Breakfast is relatively simple, no fruit; facilities are generally, compared with domestic, the applicability is relatively weak; in addition, the suites are newly renovated, the taste is more pungent, need to follow up; secondly, there are few surrounding facilities, not very convenient. Finally, the hotel has a gym and swimming pool (lobby and accommodation area), perfect for fitness.

Friendly and accommodating staff.The place is so clean and cozy. Perfect location. I have an easy and comfortable stay. Well maintained hotel. Nice room and highly recommended. So far its a 5/5 for nice service and a great stay...Overall high five!..Me and my friends are looking forward to book again👏👏🤩🤩

We went here on Holy Thursday and checked out the next day. The staff are very courteous and always ready to assist. The pool is huge even if there were many occupants that day, the pool was not crowded. Food deliveries and outside food are not allowed inside except for snacks and drinks. But the food in their restaurant tastes good, has a wide variety of choices and all are available. Our breakfast was buffet breakfast as the resort was able to meet the 50 min guests, otherwise it will be just plated breakfast. We got the Pool view room and its spacious, bed is comfy, bathroom has separate enclosed shower and a bathtub. wifi connection is good and you can connect all over the place (even at the poolside). Check in and out are easy, and they offer unli coffee at the reception. Overall experience is Excellent.

I was stranded in Batangas Port Terminal from December 21 to December 23. I fall in line to buy a ticket going to Calapan and aboard in December 23. This was the longest delay ever since I used to travel. The terminal were full of falling in line travelers, no enough sleep, thinned air, not enough oxygen to breathe normally inside the terminal and some travelers were collapsing. Because of the situation, I booked myself and check in on December 22 to December 23. I don't want to offend the hotel's integrity but the air conditioner, television, and bathroom has needs for improvement and maintenance and the location is quiet good for travelers who would like stay over night especially in strand hours.