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The good service began at the main airport in Malé. Our luggage was collected on arrival and we only saw it again in our villa at the resort. So we no longer had to worry about it. The seaplane transfer to the destination island was also well organised and went smoothly. After the seaplane landed, we were warmly welcomed at the pier by the Cocoon team with drums and singing. Our personal contact RIYAZ then showed us around the island in a golf cart and explained the entire resort and all the features of our villa. We were first given Beach Suite No. 206, which was already perfectly equipped and had a wonderful view of the ocean and the sunset. To our complete surprise, after a few days the resort upgraded us to Beach Suite no. 224 with its own pool free of charge. It really couldn't get any better than that. Many thanks again for this!!! During our entire stay, our contact person RIYAZ was always there to answer any questions we had and kept us well informed about all activities and times. Many thanks for that RIYAZ! The whole island, including the hotel complex, made a very good, modern, stylish and clean impression and was very well organised. We were particularly impressed by the friendliness, competence and warmth of the entire staff. It gave the impression that we were not just on holiday, but visiting friends. Unfortunately, we couldn't remember every single name, but a few in particular stuck in our minds. For example, there were SHAKSHI and ROJA, who greeted us warmly every time we visited the Octopus restaurant and accompanied us to our table. We always opted for a table in the outdoor area and were mainly served by SHAHEEN and ATHY. We particularly miss them as they always met us with a smile on their faces and really perfect service. We also enjoyed the small talks at the table to the full and will miss them very much. Thank you very much for the great moments. The food in the restaurant was excellent, varied every day and had something to suit every palate. We were particularly impressed by the freshly caught fish, which was grilled live in front of our eyes. We would like to thank the entire kitchen team for all the culinary delights, especially SEMU, UDAYA and KUSHAAL, who often made us laugh with their friendliness and funny anecdotes at the buffet. One evening, we had decided to have a romantic dinner at the Manta restaurant. Her too the food was of the highest quality and the service was perfect all around. Many thanks for that. For a drink in between, we were often guests at the Loabi Loabi Bar and also the Kurum Bar. We would like to take this opportunity to thank the entire bar team for the delicious drinks, great conversations and extremely friendly service. Our vacation was rounded off with a relaxing stay in the spa area, where we were able to reflect on the last days of our vacation during a relaxing massage. All in all, it was the best vacation we have ever had and we would like to thank every single member of the C

The Resort: We’ve reported previously that this is a beautiful, well planned and maintained resort which, even at full occupancy, never feels too crowded. Considering its fairly small size, there’s a good variety of restaurants and cuisines -- all expertly prepared by a team of talented chefs under the guidance of the ever-attentive Executive Chef Asaf (who is also Executive Assistant Manager F&B & Culinary) -- and bars in which to relax or socialize. Strenuous efforts are made to keep the beautiful beaches free of seaweed, and the gardening team are constantly pruning, planting and tending the island’s flora and fauna. All the facilities and services are of a first-class standard, but what sets this resort apart from many others we’ve been to is the outstanding quality and dedication of the staff (the Associates). Their pride in the resort and in what they do means that nothing is too much trouble, and they provide a welcoming, friendly professionalism. Credit must go to the GM Thomas and his Executive team for ensuring that the Associates feel valued and for maintaining their positivity and commitment. Much of their pride must stem from the fact that, taking on board customer feedback and the creative efforts of the sales and marketing teams, the Resort is continuously improving and introducing new initiatives for the benefit of the guests. Once again, we stayed in a sunset overwater villa with pool on the west side of the island. The accommodation was clean, well serviced and provisioned. We certainly felt the benefit of the pool. We also opted for the Premium All-Inclusive package and found that this enabled us to have stress-free food and drink selections at all outlets in the resort. Food and Beverage: For the size of the resort, the restaurants, the variety of menu selections and the quality of food preparation are exceptional. New dishes are continuously added to the menu, and we were pleased to sample some of Chef Asaf’s Turkish additions in Riviera and Velaa. Over a 15-day stay, we had plenty of variety and never experienced a disappointing meal. Executive Chef Asaf and his team of chefs are always visible and seek feedback from guests. The Premium All-Inclusive wine list was also expanded this year to include one of our all-time favourites: Whispering Angel Cotes de Provence rose wine. Perfect! Over our two-week stay, we had most of our lunches at the Riviera Restaurant, where the staff worked tirelessly to make it a relaxing tropical beachside experience. The experienced team of Rishab, Madhuri, Faith, Ari, Evi, Lita, Xavi, Uhchu and Faarish all work hard as a team, making every dining experience an enjoyable one. We truly appreciate all their extra efforts to make our vacation so enjoyable. The table decorations and special dining locations were amazing. We also applaud the ever-cheerful Chef Arvind and his team, who prepare delicious meals (including some surprise off-menu feasts) and then pop by each guest’s table