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We first visited Modica Palace Hotel last summer and loved it so much we decided to return. We soon found that things had dramatically changed. We were old the hotel had changed hands. Skeleton staff, dinner that used to be amazing but now on a set menu that never changes so for us with the half board would have meant eating the same things for a week. The staff tried to help but we were not enjoying our meals at all. There were only 4 people dining in the restaurant each night whereas last year it was always full and despite this we had to wait for hours to be served. On more than one occasion our food did not arrive as ordered and we sent it back. On our last night I ordered a steak well done and I received it rare at which point we just got up and left. It is obvious that there are issues at management level, cost cuts is the one standing out but what was unacceptable was the Manager's behaviour. When we asked for a refund on our meal he got angry and his behaviour was quite aggressive, he told us there were no problems with the hotel and the reviews were good. He was not interested in listening to our feedback and he just left while we were talking and slammed the door on us. If I was the owner of this business I would be worried. A good manager always tries to accommodate customers and listen to their issues even act out on them so that customers do actually go back. I have recommended this hotel to so many people but will no longer do that and definitely will not return. It's such a shame.

The receptionist (Antonio) is really aggressive(the one at check in time was very friendly), I asked for a taxi 30 min before the bus. he called their own private service, which promised ro arrive in 20 min, but he arrived in 30 amd made me lose airport bus. the receptionist starts to blame me because I shoud reserve the taxi in (really not a joke) previous night in a very aggressive and defensive way. really terrible and unreliable services by the hotel. Missing flights is ok by this hotel's standard. - Very bad wifi connection. - Breakfast is mediocre (hot coffee and some pasta pieces). - Mattresses are terrible, they provide no support for the back - pillows are very low quality sponges. not recommended unless you have no other choice (other hotels in modica bassa are way more professional and have high quality services)

Amazing stay, lovely and quiet hotel. But the best of the best is GONZALO he treats you like family. I really recommend to have dinner in the hotel, the food that Gonzalo offers is another level and with a very fair price. Thanks from London it was lovely

What can I say about Modica Boutique Hotel? I LOVED IT! LOCATION: GREAT! Easy to find, surrounded by many shops and restaurants. PARKING: Free Parking in a lock-up garage; private and very safe, with lift connected straight to Hotel. ROOM (Superior): Spacious, Modern, Very clean, Very comfy bed, Cozy linen, State of the art Shower, Relaxation at it's best! BREAKFAST: Spoiled for choice, everything fresh and delicious. Buffet Breakfast 'a la grande'! WATER MACHINE ON EACH FLOOR: Empty bottles provided for free cold or room temperature Natural and Sparkling Water HOTEL RESTAURANT: We had one dinner. Limited choice, however the food was cooked to perfect, presented well and we loved it. Very reasonably priced. STAFF: Polite, courteous, professional, and always with a smile. I highly recommend Modica Boutique Hotel, especially for those travelling with their car by ferry to Pozzallo, as it is only 20min drive. You will not regret it. Modica Boutique Hotel is classified as a 4-star, but for me, it beats a 5-star hotel, by far! THANK YOU MODICA BOUTIQUE HOTEL FOR MAKING OUR STAY SO WONDERFUL!