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Simple but comfortable hotel. Very kind and professional staff. You feel at home. Truly excellent experience 2 steps from Udine at absolutely honest prices. A round of applause to the excellent Director and the guys at the reception, in particular to the very kind Riccardo, very polite and super kind. Thank you

Lo abbiamo utilizzato due notti come appoggio per visitare varie località dell'udinese. Ottimo compromesso tra posizione, servizi e cordialità. La camera assegnata era molto ampia e pulita. Colazione giusta per il tipo di hotel, personale gentile e sorridente. Unico suggerimento che mi sento di dare è quello di ”rinfrescare” il locale bagno: pur essendo ben pulito, rubinetterie, sanitari e complementi riportano i segni del tempo e dell'usura. Nel complesso esperienza positiva.

I never make negative reviews, if you look at my profile you find no one, but this time if there were no balls, I would have used them dated hotel, wallpaper and moquettes, loose-heat-saves, shower tenders, muffa in the water.. we are in full 80 We've been completely stopped in this hotel, even for staff, who believe there are no other hotels or restaurants, and can care about the basis of the reception on the work trip, When we arrive, we welcome a lady who will prove completely inadequate, I find a bust in the booking, almost waited us the next day, and perhaps for this reason they didn't enter the heat or spend rooms and environments Frozen, my room has the window that doesn't close, but after trying to change the room, after 45 minutes return to my freezer The dinner that is included, is served in a glacier room, They try with stuff to raise the temperature, but the attempt is vain Just say, gentlemen, we have nothing, go to eat a pizza, instead they prompt us the worst dinner, in a frozen place there is no bread, the oil is frozen, No choice or menu, the first is a scandalous pasta to the pest of doubt origin, the chicken has certainly a date, 3 days before, dry, yellow, 2 potatoes Fine of dinner, frozen we ask for love, a grappa, the unfaithful Miss, being out of menu, asks 4 euros, i.e. after having joined us with dinner, after having frozen us, has no scrupulousness to offer a bitter I refuse to enjoy breakfast and dinner for the next few days, only positive note, the gentleman at the reception and another girl, Jacqueline who makes in 2 to put some pieces in the situation I stop here

The hotel is very comfortable and clean, two steps from the train and bus station and very close to the centre accessible by foot. It is quiet, with beautiful and large rooms with fridge, with very friendly staff and good breakfast buffet.

The first contact with Mrs. Maria Svarc, head of the booking office of the Hotel Principe in Udine took place by mail on 12.01.2022, when I asked for a reservation of nine rooms for 21.04.2022. The affirmative reply arrived immediately. After the booking, the details of my credit card were sent to Ms Svarc. One week before the start of the trip, Ms Svarc informed me that my credit card was not valid and that I have either to give another credit card or transfer the money, because otherwise she will have to cancel our booking. Immediately a friend stepped in and his card details were sent. Ms Svarc refused this card as well and insisted on a bank transfer. The transfer was made on Good Friday but was obviously delayed by the bank internally due to the Easter holidays. On the 20th of April, while cycling in the middle of the Canal Valley, I received a call from Ms Svarc, that the money had not arrived and that she will therefore cancel the booking, as there are always crooks working with tricks. This prejudice shocked us very much! All of us in the group are serious people with university or business backgrounds, and none of us needs to take advantage on anything. Apart from that, all our credit cards worked the whole week in all other hotels without any problems. In the afternoon, we sent to Ms Svarc the details of a third credit card, which she again did not accept. I asked the hotel owner in Gemona to call her and confirm that the cycling group existed, that there were no problems with the payment and that we wanted to claim the rooms at the Hotel Principe the next day. Still on 21.04. in the morning a friend from Udine had to make a telephone call to Mrs. Svarc to confirm our seriousness. It may be that such a strict way of dealing with customers is desired by the hotel management, but this way of dealing with us by Ms Svarc is utterly unacceptable for us. We recommend a retraining for Ms Maria Svarc, otherwise we will never book in this hotel again. Wolfgang Scholz, the organiser