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Very good location, close to the port, long distance and short-distance bus station. Walk for a few minutes. It is also close to the busiest square, full of restaurants and cafes. No need to choose a sea view room, the window is small, a little sea view. The front desk service is very good, the commercial atmosphere of Crete is not strong, people are very friendly!

I booked this hotel through AGODA and when I got to the hotel I was told that there was no reservation under my name. I had a confirmation and even an email from the Hotel, so I could not understand. The lady at the reception found me a room but said that could not assure all the stay because they were full. I complained and the manager did all the efforts to understand and found out that AGODA and booking are making reservations with the rates of Olympic Hotel (at Moires a city out of Heraklion), where they were expecting me, and the address of Hotel Olympic. Although it was also not their fault, they were tireless to understand the problem and help me with the booking. I managed to stay there the entire time. They were alaways very nice, the room was perfectly ok and the breakfast also ok for the price. The localization is excellent. A very good choice!

Very bad check-in, the room is small, the food is unpalatable The booked suite, whether it is a suite or not, at least the area is not 32~36 square meters as shown on the booking page. There is no TV in the bed. The sofa is old and has a dirty feeling. Note The flowers are bought by yourself, so you can improve your mood. The hotel prevents you from refunding and changing hotels. In short, this hotel will not live anymore. In terms of five stars, it has a false name. It is more expensive than the NJV plaza hotel in Syntagma Square in Athens. The 28 square meters room looks much more spacious than the 32 square meters. The food in the hotel restaurant is very average, the breakfast is too poor, the restaurant on the 5th floor is also unpalatable, the creamy pasta is so unpalatable, and it is salty I booked a car rental for 300 euros through the front desk. I arranged a super broken car and asked to pay in advance. I was speechless when I saw the car. In short, this hotel is not worth staying at. Nor is it the level of a five-star hotel.

This was a really nice place to stay in the midst of the city center. Everything we wanted to see and do in Herakion was an easy walk from here. We had a lovely room with a balcony whence we had a sideways view of the harbor. The breakfasts were very good, and the staff were helpful. We were waiting for delivery of a suitcase that the airline had lost. The desk clerk understood that we were expecting it, and he looked out for it, letting us know as soon as it arrived.

I have had a very good experience. For a sudden illness I had to cancel the booking the same day I should arrive, and they were so nice to refund me the money, reselling the room thanks , very polite people They wrote me immediately as soon as they found to rebook the room