Best Shekvetili Hotels

My family’s recent stay at the Paragraph Resort & Spa Shekvetili, Autograph Collection, was nothing short of disappointing and frustrating. As a long-time Marriott Titanium Member, I’ve always trusted Marriott properties to provide top-notch service and resolve any issues promptly. Unfortunately, this hotel has failed to meet even the basic standards of guest care. Due to unavoidable circumstances, including a flight delay and the ongoing situation in Israel, my brother's family arrived one night late. Despite this being a situation beyond our control, the hotel charged us a $400 ”No Show” fee for a room that was ultimately used. The logic behind this fee is entirely unjustifiable and goes against the very principles of guest satisfaction. The manager initially promised a room rate that was significantly lower than what we were ultimately charged. When we raised these issues, we were met with a dismissive attitude and no resolution. Despite multiple attempts to resolve the matter, including a meeting with the hotel manager, the staff refused to refund the unjust No Show fee or adjust the charges to what was originally agreed upon. To make matters worse, the hotel manager took advantage of my brother’s wife, who was exhausted after a 20-hour travel ordeal and not fluent in English, pressuring her into accepting these unfair charges. This experience has not only been troubling but also deeply disappointing, especially given that we were there to celebrate a special occasion. The lack of empathy, transparency, and willingness to resolve the issue is unacceptable for any hotel, let alone one under the Marriott brand. I strongly advise other travelers to reconsider staying at this property, as their policies are rigid, and they seem more focused on securing income than ensuring guest satisfaction. This hotel’s management is clearly more interested in telling stories to justify their actions rather than addressing the real concerns of their guests. This experience has left a sour taste in our mouths, and we will be taking our business elsewhere in the future. As a loyal Marriott customer, I expected much better and hope this review serves as a warning to others.

I really liked the hotel! Pros: -convenient location (on the beach, on the outskirts - there are no hotels nearby, therefore few people), the view from the windows is wonderful -very polite, friendly and helpful staff, and all of them - security, maids, receptionists, waiters. You are great! The staff is the heart of any hotel. -the view from the rooms is gorgeous, the area is well-kept, the construction does not interfere. -high-quality materials, competent construction There is only one minus for me - a hole of 10-15 cm on the balcony, a child may not fall, since there is a rope, but he will break his leg, hanging there. There are no other minuses, but there are some things that I would like to draw the management's attention to (maybe someone will not notice this, but I noticed it due to my professional activities): - they do not provide foot towels, they removed them the first time, and they did not bring them again, although they are exactly what you need with the shower and their replacement. - if the hotel positions itself as 5 stars, then there should be all the cosmetics and slippers, and not just soap and shampoo (but I assume that 5 * will be officially after the completion of the construction of other buildings) - they hung a do not disturb sign at lunch for two hours, then hung a remove sign - no one cleaned it until 2 days later when we contacted the reception, I understand that the maids do not always see, but they can pass by again after lunch when people go to the beach - in a hotel by the sea this would be logical. - our bed linen was changed only the day before departure😁 - there are a lot of dogs in Kobuleti, and accordingly on the beach. I love them very much, but not on the beach. When you are sitting with a child, and they are here nearby and squabbling with each other. I would like a private beach in such a hotel, which would be monitored. Again, I repeat, these are not some critical minuses. We had a good rest, we liked the hotel, we liked the staff, if you look at it in general, everything is great!

Great hotel with perfect green territory, open and covered swimming pools, serviced beach and nice cocktails in the bar. Great breakfasts but missing champaign which should be present at such hotels. Rooms are a bit dated and tired, scratches all over, old-fashioned badly working furniture, a/c and toilet are noisy, carpet smelly. But still rooms are comfortable and nice. Food other than breakfast is of a medium quality and seems a bit overpriced. The only dish which we found really great was burger ! Main drawback is staff - badly trained, not coordinated, almost not speaking any language. In top some of the staff are rather ignoring … Overall - probably best in Kobuleti and one of the best in Batumi area. Small drawbacks will not spoil your stay, but if management will see into them hotel will become really a gem !

All super ❤️😘 Thank you for the hospitality.