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The staff were friendly and apologetic for shortfalls. The room we were provided is one I had complained about 3 years ago. At the head of the bed on the left, adjacent to the electrical socket, there is a large square gap in the wall with an electrical cable showing. Despite complaining about this as a fire hazard 3 years ago, nothing has been done to repair it since that previous stay. There was a long black hair on the toilet bowl. Some of the tiles in the bathroom were cracked. The shower was very dated and a little rusty. The window would not close properly because of a broken mechanism on the right-hand side. The only way to close it was to push the metal in with your fingers and slam the window shut before the metal sprung back out, I told the girl at reception who told me there was nowhere else to move us to because the hotel was fully booked. The room should have come with an ironing board and iron as stipulated, but these were absent. After a long day out, when We returned to the hotel, we found that our towels that we had left in the bath had not been replaced. The night porter was able to find two bath towels but no hand towels. Breakfast was quite frankly disgusting. Upon arrival and in good time, there was only enough filter coffee left for one mug, and the other coffee jug was empty. There were four slices of bread, no nushrooms left, and four cremated fried eggs that were so overcooked that they bounced like/ latex. I asked for some fresh eggs to be cooked, and the waitress came back with them and added them to bainmarie. I walked over to collect two fried eggs for my son and I but these 'freshly cooked' eggs were also hard and overcooked. There were no vegetarian or vegan options unless you like baked beans on their own with no spread for toast because only butter was available.. There were no sauces available. There was only one large plate left for use, and after pointing it out to her, the waitress rectified this and came back with a stack of them (dinner plates - not breakfast plates).

third visit to this hotel rooms are to a very high spec and very modern and spotless clean hotel in centre of town with plenty to do on the high street and 50 yards from a lovely park food in hotel is excellent and plenty of it staff were so nice receptionist /night porter/waitress and even the cleaner said hope you have a lovely day will be back 10 out of 10 David ayrshire

Came in for a meal with my family and it was very good, the breaded mushrooms were a great starter and the carvery was even better. Our server Skye did a really great job. She explained how the carvery works and gave us her personal recommendations and she was great with the kids aswell. 10/10 would and will comeback.

Next to the golf course, this is an old hotel. It is clean, but very old. The hot and cold water in the taps are separate. The hotel also provides heating in the summer evening, so it is very quiet. There are many small animals to walk around and meet unexpectedly. It is suitable for self-driving. There are also bus groups staying. The surrounding environment is very good, there is a lawn suitable for weddings, and the sunny breakfast restaurant is also impressive.

Loved our overnight stay, spacious room despite being made up with large king size bed and two single beds. Very clean. Lovely staff. Ate at Harry’s bistro within the hotel and food was piping hot and lovely. Great outdoor area at the back with seating and seats to the front too. Stunning view from room 205 with views of the bridges in the distance. A wee pal too with a seagull who liked to tap on the window.

It’s a very nice hotel as an IHG group hotel you can be assured about quality . Staff is real nice and friendly . When I arrived I was given a twin room while I booked a double . Not their fault but the partner of trip . Com. No other double available so I asked them to put two single bed together so I won’t fall off at night . Lol. They were dead nice and did it for me. Nice environment not far from the nearby train station. Will defo go back there to stay

I booked this accommodation along with two friends for one night. On arrival date was repeatedly texted to confirm time of arrival whilst still travelling, despite confirming we would be there between 1700-1800. On arrival at the guest house there were no staff present, the room keys were left on the reception desk and the front door was propped open. As a female I immediately felt unsafe. The hotel was fully booked and myself and two male friends were upstairs in rooms with no ensuite, there were six rooms on the floor sharing one bathroom with WC, making the WC engaged if a guest was having a shower. No staff visible for any help. I left the premises and my two male colleagues stayed. Breakfast consisted of coffee machines, cereal bars and fruit to help yourself still no staff prresent. This is a non refundable booking. I gave it one star as there was no option for zero stars.

My partner and I arrived late after a flight to Edinburgh airport and were greeted by a very friendly member of staff in the nightshift. The whole hotel looked freshly decorated with new fixtures and fittings, all of which seemed of a very high quality. Our room (room 4) was wonderfully appointed, the bed was very comfortable and the shower was fantastic. Breakfast was freshly cooked and served very quickly. For what we paid this hotel is worth a 10/10 any day!!