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We had the most fabulous experience this week when we attended Carden Park Spa for the day. We purchased the afternoon tea & spa access package. The whole experience from start to finish was great and the venue is beautiful. However I am writing this to particularly thank Sue from the front desk who went above and beyond. I work in a 5 star hotel myself as a sales and events manager and her guest relations skill set is applaudable. So, Sue, if you read this - keep doing you - you’re amazing !! X

Stayed one night at the Pheasant on a midweek break. It turned out that we arrived on the first snowy day of the year. If anything, the snow added to the already considerable charm of the old inn, nestled in a fold of the Peckforton hills. We were greeted by the hardworking and personable Alisha, who looked after us brilliantly during our stay. We were quickly checked in and directed to our room in the old barn. The room was very comfortable and wonderfully warm, which was welcome, given that the external temperatures were hovering around zero. Standards of housekeeping are impeccable at the Pheasant. The bedroom and bathroom were extremely clean and appeared to have been refurbished relatively recently. The double bed was very comfortable and sleep quality was good. Tea and coffee making facilities were provided. The bathroom was equipped with high quality toiletries. Drinks and dinner at the inn made for a highly enjoyable evening. The food is high-end gastropub and was appreciated by both of us. Breakfast the following day consisted of a wide choice of cereals and juices. There was also an extensive cooked menu. The “full English” was excellent. The stay flew by, and we were sorry to leave. It certainly won’t, however, be our last visit. This wonderful old inn offers visitors the finest traditional British hospitality. It is comfortable, informal and welcoming. The staff are outstanding. Recommended in the highest possible terms.

A very comfortable stay, the staff were very welcoming and friendly, really nice! The Dinner and Breakfast were excellent we had a lovely stay and was just 10 mins from Wrexham Uni were we had an appointment. Just a note - We booked two rooms, one had been recently upgraded, the other was tired and dated, but must be in plan for uprade, this didn't affect our stay.

We booked this hotel with a voucher for 2 nights B & B, I truly wish I had used the voucher for a different venue. The hotel was fully booked for the entire duration with weddings on both days (Friday and Saturday), this in itself was not an issue as the wedding itself is held in a part of the castle away from our room. Ah..... The room. Well on arrival a seemed positive, we stayed in room 110, and oh dear. The room was clean and tidy, but there is a loose floorboard with a nail poking through the carpet. The bathroom is dated, but functional but both taps in the basin leak, and two of the 5 spotlights were blown., again not a huge issue, BUT the room is directly next to the corridor fire door, which bangs directly onto the paper thin bedroom wall every single time someone uses it, with a wedding not finishing till 0400, you might guess how much sleep we got with constant use all night. Also some of the wedding guests decided at 0400 to have a mini party in the room opposite, cue paper thin walls and no sleep. We asked at 0900 for a room change to be told all rooms were allocated so no chance, even though there were some empty at the time and due for occupancy, there were restrictions on file about who they could give them to, we were not allowed it appears. Food was good in the brasserie, but wine and drink is very expensive. Staff were courteous, however even though we had been promised maintenance would sort the door by putting a stop on the floor to stop it banging again, nothing was done. The room was not serviced either which is poor for such a highly rated hotel. For £200 per night (b & b) I expected a much better experience, it does go to show that for all the good reviews we saw prior to booking you can't guarantee quality. We don't reccomend this hotel and will never stay here again. Look elsewhere or ensure you don't get room 110 if you must stay here.

Stayed here on Saturday night with my 2 adult daughters.. Stsyed in a superior family room with garden view.. Room was really spacious and bathroom was beautiful even had elemis toiletries which was grestly appreciated.. Coffee tray stocked up and had galaxy hot chocolate sachets too and lovely biscuits.. We ate in oscsrs restuarsnt.. Staff were so friendly and helpful and food was delicious.. Vegetarian options were enjoyed by my dsughter.. Had breakfast which wad included in the price and tbe selection of food was grest eben offered eggs benedict and pancakes etc.. Really was great.. Receptionist upon checking in was very friendly and advised us if nearest shopling centre etc she also recommend food choices for restaurant.. The hotel is a short drive yo chester and tbe amazing grosvenor garden centre where we spent a goid few hours.. We ate ther too it was amazing.. A really fab stay and we will defo return next time we an a trip to chester.. We stsyed in room 1 on the ground floor and would recommend this room

Not stayed here before but daughter has. Will stay again but look out for special offers. Swimming pool and gardens excellent. Major drawback was continuous piano music on a loop that we could hear in our bedroom and in palm restaurant. Nearby garden centre excellent. Dogs welcome and it was quiet at night