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New facilities, swimming pool scenery is good, hotel location is convenient, highly recommended. The only flaw: the room is small

The room is a bit small, others can

This was a superior experience and one that reminds me of a time when hotel management was something hotels took pride in. From the very first moment, this was a stay of pure comfort. - Check in and out was quick and informative - The rooms were of a very high standard, clean and with superior comfort. There was a huge comfortable bed as well as a lounger and space for an office desk with chair. The desk had multi-jurisdictional plugs which is such a great offering for guests. I do not understand why all hotels do not offer this. There were four complimentary bottles which were always replaced. The lighting was just right. - Bathroom was luxurious with separate shower and bathtub, with the toilet in a separate space. Shower gels and shampoos provided along with lotion. And many towels of high quality. - Breakfast was excellent with a selection of everything anyone would require included fruit, breads, meats, live egg station and more. - Staff: The staff from the breakfast area to the concierge and reception were all excellent. They were helpful and always smiling. Special appreciation to the waiters in the breakfast area who were very helpful and engaged in conversation in English - which was great for me. They would constantly check to see if I was okay. I was very impressed with my stay and will definitely stay here again. Well done to the hotel management team and staff. Spectacular!

Very nice location, right next to the airport! Good service too, have English speaking staff which is pretty rare in Chile + we had a fe luggage request which all got fulfilled and well taken care of! Also up to standard vibe, would recommend this hotel.

We can accept different levels of real life injuries. ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! We can understand your life status.

On our recent trip to Chile, our last city to experience was the capital, Santiago, and we stayed at the Hotel Diego de Almagro Santiago Centro, situated extremely centrally on Avenida Libertador Bernardo O'Higgins. The hotel is comfortable, our room on the 9th floor overlooking Avenida Libertador Bernardo O'Higgins was spacious, with 2 large beds. The hotel was well-maintained and the staff extremely helpful. Hotel Diego de Almagro Santiago Centro is an excellent choice for travellers visiting Santiago as it is walking distance form many of the major attractions, including the magnificent Santiago Metropolitan Cathedral and the adjoining square, La Moneda Presidential Palace, San Cristobal Hill, Santa Lucia Hill, Chilean Museum of Pre-Columbian Arts (Museo Chileno de Arte Precolombino), Plaza de Armas, and San Francisco Church, amongst many other interesting cultural and historic attractions. Also, importantly, the hotel has a supermarket situated right next door for any essentials or snacks or food or drink one may be looking for. But what really created a special experience for us at the Hotel Diego de Almagro Santiago Centro, was LEO, the fine gentleman at the reception (Recepcion). Leo, with his trademark smile, welcomed us and made us feel at home from the word go. He gave us our room on the 9th floor with spectacular views of the city. He was our go to person for all information, and expertly guided us to local restaurants and eateries, making extra certain to give us safety trips as we walked or travelled around Santiago. He always had a smile for us, enquiring about our day, each time we arrived back at the hotel. I must also mention that his other team members were very courteous and helpful. The bonus of staying at the Hotel Diego de Almagro Santiago Centro, was that i got to jump into my first international marathon experience, as that Sunday morning there was a marathon event happening right on Avenida Libertador Bernardo O'Higgins !! We enjoyed our concluding stay in Chile all thanks to Hotel Diego de Almagro Santiago Centro and especially to Leo.

A sua boa localização permite acesso fácil a facilidades: Mercadinho, metrô, shopping e restaurantes. Foi o que sobrou – sua localização. Chegamos numa madrugada de sábado e recebemos as chaves na portaria do prédio sem problemas. Entretanto, encontrarmos um apto descuidado, desgastado pelo tempo, com cortinas e colchão surrados, ralos parcialmente entupidos, mecanismo do cofre com defeito e geladeira sem funcionar – calefação apenas na sala – aquecia também o quarto desde que a porta ficasse aberta, lógico. A infraestrutura é limitada – Disponível precariamente aos sábados e não funcionam aos domingos. Assim, somente na segunda-feira conseguiram resolver a questão do cofre, graças a única atendente que se empenhou para resolver os problemas – Depois, trocaram a geladeira, seguindo a recomendação do técnico que, no sábado, desistira de consertá-la e ele mesmo recomendara a troca. A comunicação com a administração é feita apenas por texto WhatsApp, sem qualquer iniciativa para oferecer um bom serviço - como se estivessem fazendo um favor. Não havia interfone no apto – qualquer problema com o celular do hóspede, causaria falha de comunicação. Também, não havia dicas e nem orientações dos serviços disponíveis nas redondezas. A limpeza não é um primor e em razão de pequena marca de um sabonete colorido (laranja) na toalha, erradamente confundida com maquiagem, recebemos, já no aeroporto, mensagens da Norus, sem identificação pessoal, cobrando (?) por uma mancha de maquiagem na toalha, insistindo que “maquiagem não sai” – sem sequer terem tentado sua remoção com uma simples lavagem - Isso, só isso. Fica agora a dúvida sobre a qualidade da lavanderia usada. Minha mulher retoca maquiagem com lenço de papel tipo Kleenex, levados de casa e eu não uso maquiagem e nem protetor solar, até deveria, mas não uso. Uma marquinha de sabão colorido ao pousá-lo sobre a toalha. Não recusaríamos o ressarcimento de eventuais danos causados, se efetivamente causados, ainda mais de valores tão irrisórios. Ninguém sai de seu conforto de casa, numa época de restrições de pandemia, a custos elevados de hospedagem, câmbio e passagens aéreas para se aborrecer por coisas tão insignificantes. Ao contrário, esperávamos sim, que se desculpassem pelo tempo que perdemos para lidar com as más condições do apto oferecido e talvez até relevado o desconforto, mas ao contrário, recebemos uma comunicação desnecessária e deselegante. Santiago vale a visita sempre e oferece excelentes opções de hospedagem com melhores diárias e atendimento mais profissional.

Breakfast is average, Ctrip's evaluation is not consistent; the room is really big enough for four people, and there is a living room. Although the facility is a bit old, it is well protected, but the shower head of the bathtub is not movable, which is not very good. The attitude of the front desk staff was really good and it did not discriminate against the Chinese at all.