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Stunning location in a quiet residential area on the shore of Lake Lucerne. (It's a 15 min bus journey ((No.21)) from Lucerne Bahnhof Bus station) Twin room (cleaned daily) was lovely with very comfortable beds, lovely shower plus coffee/tea machine, safe and 2x bottles of water daily. Staff polite and helpful as you'd expect.👍 We didn't try the 'Fondue hut' experience, as much as it looked stunning it was way too pricey, a little like the Breakfast option (32 CHF pppd) but the heated seat pads and seat throws were the ideal accompaniment to our mulled wines on the patio on the chilly Christmas eve evening.🔥😍 ONLY issue for us was at checkout when somehow our prepaid room was deemed unpaid which was stressful at 06:00, it took time to sort & with our bus to catch (exactly on time at the stop outside every day) to make our train connections, which we just made at 06:18, it wasn't the best start to our journey home, nor the last impression from our stay.

Nice hotel, east to get into the city on the bus system, rooms were good, staff very helpful, there are plenty of good restaurants and fast-food places nearby. A little out of the way for the true Lucerne experience, but a very safe and friendly environment,

always my choice whenever I came here. already few time staying here and loving it..

The hotel is about 10 minutes away from the bus station and the railway station, so it is easy to find. The room booked can accommodate 4 people, but we only have 3 people. When filling in the information, we also fill in the information for 3 people. However, the city tax was charged for 4 people when the deduction was made. Fortunately, Ctrip's customer service communicated successfully with the refund. In addition, you should pay attention to the email sent when you check in. Check in on the email. The electronic version of the Lucerne City Transport Card will be sent to you by email almost 2 days before arrival. You can take the city bus for free, but in fact, no one checks the ticket. The key is also self-service, and the key box is at the door of the apartment. You need a password to get the key, but the hotel confirmation number sent by Ctrip is not a password, and you can't find the password when you look for the email. There is a talker next to the key box, you can press the button to find help. Just report the name and other information, the service staff tells you the password and you can get the key. You need to use the sensor card on the key to open the door and the elevator. The apartment booked was good, with three single beds, a sofa bed, balcony, kitchen, and toilet, but there were relatively few sockets. There is a supermarket next door downstairs, open from 8 to 18:00. The price is cheaper than the supermarket in the city. very convenient.

The hostel was very cozy and a convenient location. Although it is not actually in Lucerne the bus station is right outside and you get free tickets! The beds were very comfortable and we slept great. However, the check in desk has nobody there from 11 am to 4 pm check in... where were we supposed to put our luggage? Also, the shower wouldn't drain and was very small and gross. If you're a budget traveler, I would still recommend staying here!

Oct 2024: 1 night stay before flight in Zurich. Easy Walk to old town for the main attractions. Easy walk to train station. Luzern(city view) vibes completely different from the mountain towns of Zermatt & Grindelwald.still prefer God's mountain creation to man made buildings.

Please be aware this room is not as advertised in the photos. We stayed in a mini studio apartment which was smaller than that shown in the photos attached to that specific apartment on ***********, and it did not contain the furniture shown (there was no table, no chairs, and the only storage available for possessions was one small cupboard for storage). This apartment does not function well as a studio; we found self catering difficult for two reasons. Firstly there is no free surface for food preparation or eating, and no chairs to sit on. Secondly the small fridge was not cold enough to safely store any food (for context the chocolate we placed inside it melted). We notified staff promptly, but they did not help to rectify this.  Finally this apartment is poorly designed for any temperatures above 20C. There are two windows on the same wall which are locked so they can only opened a small amount; as such you can't generate a breeze. The bathroom has no ventilation so it's incredibly humid. The building is designed with air con installed but for whatever reason it's deactivated in the rooms; with temperatures above 30C it was very difficult to rest or sleep, and sadly the staff declined to help with this problem. I can imagine a situation where one person staying in this apartment during low temperature weather and only eating out might find it suitable, however in any other situation I would strongly advise against staying here. 

The hotel deserves a perfect score! And the staff from Reception to Bolero restaurant a 6 our of 5! The friendly and informative greeting we received at check-in was superb. The bus tickets for Kriens/Pilatus is included for all guests and close by. The receptionist went even as far as walking us to the parking we had reserved (22CHF/day--worth it). We had room number 611 with a bay window on the top floor and it was very comfortable. They thought of everything from coffee machine to all small details a traveler might need. The location is very central!