H Luxury Residence Apartments - Holiday Paradise

Location: The hotel is praised for its fantastic location, close to the beach, shops, restaurants, and attractions in Surfers Paradise. Guests appreciate the convenience of being within walking distance to many amenities, making it a great spot for exploring the area.(based on 4 reviews)

We stayed at H residencies (room 24106) for 4 days in June. The location is amazing - close to beach, restaurants, clubs and shops. Very happening place. Beautiful view from the balcony too. Access to 3 swimming pools, spa and sauna. However, following reasons, we were not very happy with. - in both the bathrooms, the shower door won’t close properly, water spills outside, making the whole bathroom wet. Safety hazard as it’s very slippery and you have to be very careful. Moping and drying after each shower. - the carpet and the rug need a good washing and cleaning. They were dusty and dirty. - there was no conditioner or body lotion provided. It is very usual to have these amenities. I never carry them to any holiday stay overs. - the AC won’t go more than 24C, which is generally okay but my parents felt cold it would have been good to have extra blankets or portable fan heater or fan for summer for people with different needs. - it is next to impossible to talk to anyone. I could only contact them through TRIP.COM app or email. No one picks up the call or replied to normal message. - there were many patches on the walls and not well presented. Furniture also looked old and dirty.