Chevron Renaissance - Private Apartments

Unfortunately we did not have a great stay. We booked 3 apartments for a family vacation and all 3 had issues. All 3 apartments had faulty air cons. 1 air con didn’t work at all and also a toilet in that apartment didn’t work either. Also when we arrived, we found one of our carparks had a car parked in it and that 2 other guests were allocated the same Carpark as us. We all contacted the letting company and all guests were told to seek help from the apartment reception who then told us all to contact the letting company as they don’t deal with the private apartments and their carparks. So it was back and forth for hours, we even visited the office twice until the car was finally removed. In terms of the no aircon/ broken toilet room, we were told there was nothing the letting company could do about it as they only have 1 staff member on so we’d have to wait for the next day and that some of our cost would be refunded (We are still waiting). The next day, in the morning the staff member visited and said the aircon is broken and they’ll have to find another room so will get back to us. It was close to the letting company’s closing time and we hadn’t heard back so we followed up only to be told there’s no more rooms available and our family would have to make do with the fans. Our family members in the no aircon room got sick from the heat/ stuffiness even with the doors and windows open. The amenities - lagoon, gym and pool are awesome So it was really unfortunate we did not enjoy our stay due to the lack of upkeep of the apartments and the service.

The appartment was very basic in terms of fitout and furnishings( kitchen utensils etc). Only one large and one small towel per person per stay regardless of the length (12 day stay in our case) which was quite insufficient IMO, even though there is laundry ( which is the management agency argument ) 2 towels pp would be a bare minimum given the length of stay. No service midway again didn't expect a clean but a re-supply of towels would have been nice given the length of stay. There should be different service depending on the duration of stay, so in our case, staying 12 days and to be "treated" the same as someone staying for 5 or 7 doesn't make sense. So a mini service at least say every 7 days at least would make sense.

The tv that had access to all network channels like Disney+, YouTube, ect. The wifi The 2 bedrooms and 2 bathrooms

Excellent location in surfers paradise for our family of 5, with stunning views. The check-in process was not smooth on a weekend, & instructions to find carpark were non-existent, but got there after 4 phone calls to afterhours. Apartment was spacious and clean, with some things in need of repair. WIFI was very weak and often nonexistent, which would have made our rating higher.

Definitely take the riverview outlook We changed rooms after the 1st night. The 1st room was very 2 star, not what we paid for. The ocean view was the only thing worth paying for. A few things we were not happy about which is why we asked to change. The room we were moved to was exactly what we originally wanted. Even though it was on the opposite side and had river views, it was still beautiful.

Property was great . Views from all directions.. Heidi at coastal letting co is highly recommended for letting through .. very helpful .. thanks ******* for the help through our stays ..