Pesona Alam Resort & Spa

Pesona Alam Resort & Spa Reviews

Pesona Alam Resort & Spa

Jl. Taman Safari No.101 A, Cibeureum, Kec. Cisarua, Cibeureum, Cisarua, Bogor Regency, West Java, 16750, IndonesiaSee Hotel Details
Pesona Alam Resort & Spa
Pesona Alam Resort & SpaPesona Alam Resort & SpaPesona Alam Resort & Spa
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1 night

Guest Reviews

9.1/10
Great
193 review
Verified reviews
Location9.4
Amenities9.0
Service8.9
Cleanliness9.2
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All reviews(193)
Positive reviews(186)
Reviews with photos/video(65)
Awesome stay(49)
Clean and tidy(31)
Great service(27)
Loved the view(21)
Great location(16)
Perfect for families(15)
Delicious breakfast(12)
Classy environment(7)
Negative reviews(7)
Raymond Yauw
Deluxe Room with Mountain View
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Jul 5, 2025
Nice place, nice view. but room small and pool cold water. Food average
Response from Property: "Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
Anonymous User
Deluxe Room
Stayed in Feb 2025
Family
6 review
9.0/10
Great
Posted on Apr 7, 2025
Excellent services from front office & incoming lobby. For restaurant need to be immproved for dinne especially monitor all customer orders serve as soon as possible
Response from Property: "Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
Anonymous User
Superior Room
Stayed in Feb 2025
Family
3 review
10/10
Outstanding
Posted on Mar 25, 2025
Such a cleans hotel with a great view and clear sir, location near ro taman safari, we stayed 2 night and it's very good.
Response from Property: Dear Valued Guest,We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest.We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa.Naturally yours,Handy BunardyGeneral Manager
Abdulla Alsadoon
Deluxe Room with Mountain View
Stayed in Apr 2025
Family
5 review
10/10
Outstanding
Posted on May 19, 2025
The best hotel with amazing view and service
Response from Property: Dear Valued Guest,We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest.We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa.Naturally yours,Handy BunardyGeneral Manager
Casey Javier
Deluxe Room
Stayed in May 2025
Family
23 review
10/10
Outstanding
Posted on Jun 18, 2025
It was super amazing!
Response from Property: "Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
Shamsiah Saadon
Deluxe Room
Stayed in Nov 2024
Family
18 review
9.5/10
Amazing
Posted on Jan 12, 2025
the room was clean. the service was great. the staff was nice. especially the guard at the swimming pool named ‘Hadis’, he helped us find our transportation to go to Jakarta. the food was really good. none of the food is disappointing. i was very much amazed by the sparkling water dispenser. the location was very photographable. alot of beautiful scenery to take pictures with.
Response from Property: Dear Valued Guest,We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest.We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa.Naturally yours,Handy BunardyGeneral Manager
DPhua
Deluxe Room with Mountain View
Stayed in Nov 2024
Traveling with friends
15 review
8.5/10
Very Good
Posted on Dec 19, 2024
Pesona Alan resort is just next to Tsmsn Safari Bogor. It is in a very good location if one intends to visit Safari. The room was clean, and we requested a change of room due to the initial room assigned to us being blocked by a giant tree. The staff was accommodating to change another room with an unblock mountain view.
Response from Property: "Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
ardiansyah abbu r
Deluxe Room with Mountain View
Stayed in Nov 2024
Family
4 review
10/10
Outstanding
Posted on Dec 7, 2024
Perfect place to stay with family. The hospitality was good. There are many kids activity that will enjoy your kids while staying at the hotel.
Response from Property: "Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
Guest User
Superior Room
Stayed in Mar 2025
Solo traveler
4 review
10/10
Outstanding
Posted on Apr 17, 2025
An amazing location with a stunning view.. service is good and the staff super friendly..  I would saty next time if visit cisarua..
Response from Property: "Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
Guest User
Superior Room
Stayed in Oct 2024
Family
1 review
10/10
Outstanding
Posted on Nov 23, 2024
Masyaallaaaahh terimakasiiihhh pesona alaam ❤️❤️❤️
Response from Property: Dear Valued Guest,We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest.We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa.Naturally yours,Handy BunardyGeneral Manager
Bong Dji Kiong
Three Bedroom Deluxe Villa
Stayed in Apr 2025
Family
12 review
8.5/10
Very Good
Posted on May 10, 2025
Nice place for Family weekend trip, good view surrounded, quiet and peaceful.
Response from Property: "Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
Fmlysya
Deluxe Room with Mountain View
Stayed in Jan 2025
Family
3 review
10/10
Outstanding
Posted on Feb 8, 2025
Good 🥰
Response from Property: Dear Valued Guest,We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest.We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa.Naturally yours,Handy BunardyGeneral Manager
Chip keong
Deluxe Room with Mountain View
Stayed in Apr 2025
Family
65 review
4.5/10
Posted on Jun 15, 2025
Very deep in the mountain.. Breakfast not really good but view great .
Response from Property: "Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
Anonymous User
Deluxe Room with Mountain View
Stayed in Jan 2025
Couple
2 review
6.7/10
Posted on Feb 4, 2025
The check-in is not on time. The hotel provides drinking water at dirty bottol, so you need to buy water .
Response from Property: Dear Sir / Madam,Warm greetings from Pesona Alam Resort & Spa.Thank you for choosing to stay with us at Pesona Alam Resort & Spa and for taking the time to share your detailed feedback.We sincerely regret that your recent visit did not meet your expectations, and we do apologize for any inconveniences and disappointments you may have experienced.We greatly value the insights you have provided about your experience, as your feedback will be instrumental in helping us consistently achieve the level of excellence that guests like you expect at Pesona Alam Resort and Spa. Rest assured, we have shared your comments with the respective departments for immediate rectification.Once again, thank you for bringing these matters to our attention. We are committed to continuous improvement, and we hope that this unfortunate experience will not deter you from considering our hotel for future visits.Please accept our apologies for falling below your expectations, and we look forward to the opportunity to welcome you back to Pesona Alam Resort & Spa on your next trip to Puncak. We are dedicated to demonstrating our commitment to improvement and ensuring your satisfaction.Warm regards,
Anonymous User
Deluxe Room with Mountain View
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 14, 2025
Rekomended. Banyk aktiftas anak. Best view. Nextny bakal balik lagi
Response from Property: "Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"