Jl. Raya Cipanas No.KM 81, RW.2, Cipanas, Kec. Cipanas, Cipanas Subdistrict, Cipanas, Cianjur Regency, West Java, 43253, IndonesiaSee Hotel Details
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1 night
Guest Reviews
7.4/10
34 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more stronglyโso every rating reflects real, up-to-date stays.
Verified reviews
Location7.5
Amenities7.3
Service7.4
Cleanliness7.3
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All reviews(34)
Positive reviews(31)
Reviews with photos/video(7)
Great service(6)
Negative reviews(3)
Mohammad Hassn M Binibrahim
Superior Twin Room
Stayed in Jan 2025
Family
10 review
10/10
Outstanding
Posted on Feb 5, 2025
I have already evaluated my hotel before for this trip, in summer, Palace Hotel@ Puncak maintained their excellent services for years, I think itโs the best.
Response from Property: Dear Guest,
Good Afternoon Mr. Mohammad Hassn M Binibrahim
Warm greetings from Palace Hotel Cipanas
Thank you very much for your positive review, We are very happy to hear that you enjoyed your stay at Palace Hotel Cipanas. Your satisfaction is our top priority, and reviews like this really motivate our team to continue providing the best service.
We are glad to know that you enjoyed your stay at our Hotel, Thank you for taking the time to share this positive experience.
We look forward to welcoming you back to Palace Hotel Cipanas in the future. Please do not hesitate to contact us if there is anything we can help you with for your next visit.
Best Regards,
Palace Hotel Cipanas Management
Zafarullah Mufti
Deluxe Twin Room
Stayed in Apr 2024
Couple
11 review
7.0/10
Posted on May 29, 2024
Well, it was a good stay there. Nice and polite staff. Cooperating and helpful. The location is ideal. The only thing which bothered me was smelly bathroom. I have already highlighted this issue in my previous stay and in review. Anyway, thanks to all.
Response from Property: Dear Guest,
Good afternoon Mr. Zafarullah Mufti
Warm greetings from Palace Hotel Cipanas
Thank you for taking the time to share your feedback. While I wish you had a better experience on your visit yesterday, it is from feedback like this that we learn and use it to improve.
We work hard to provide an exceptional guest experience, and in this case it is clear that we did not do our best. If you give us the opportunity to earn your trust again, I can assure you that we will do our best to provide you with a hotel experience as many of our guests have grown to love their good experiences at this hotel.
Sincerely,
Management Palace Hotel
Guest User
Superior Twin Room
Stayed in Oct 2024
Family
1 review
10/10
Outstanding
Posted on Jan 13, 2025
Good place for family short trip.
Response from Property: Dear Guest,
Good Afternoon Sir/Madam
Warm greetings from Palace Hotel Cipanas
Thank you very much for your positive review, We are very happy to hear that you enjoyed your stay at Palace Hotel Cipanas. Your satisfaction is our top priority, and reviews like this greatly motivate our team to continue providing the best service.
We are pleased to know that you enjoyed your stay at our Hotel, Thank you for taking the time to share this positive experience.
We look forward to welcoming you back to Palace Hotel Cipanas in the future. Please do not hesitate to contact us if there is anything we can help you with for your next visit.
Best Regards,
Palace Hotel Cipanas Management
Joko
Superior Single Room
Stayed in Aug 2024
Other
1 review
10/10
Outstanding
Posted on Sep 15, 2024
Good hotel
Response from Property: Pengunjung yang terhormat,Selamat Sore Bapak Joko Salam hangat kami dari Palace Hotel Cipanas Terima kasih banyak atas ulasan positif yang Anda berikan, Kami sangat senang mendengar bahwa Anda menikmati pengalaman menginap di Palace Hotel Cipanas. Kepuasan Anda adalah prioritas utama kami, dan ulasan seperti ini sangat memotivasi tim kami untuk terus memberikan pelayanan terbaik.Kami senang mengetahui bahwa Anda Nyaman menginap di Hotel kami,Terima kasih atas waktu yang Anda luangkan untuk berbagi pengalaman positif ini.Kami berharap dapat menyambut Anda kembali di Palace Hotel Cipanas di masa mendatang. Jangan ragu untuk menghubungi kami jika ada yang dapat kami bantu untuk kunjungan berikutnya.Hormat Kami,Manajemen Palace Hotel Cipanas
Anonymous User
Suite
Stayed in Mar 2025
Family
113 review
6.0/10
Posted on May 9, 2025
Thank you for your service. The price is very affordable and appropriate for what you get.
Original TextTranslated by Google
Response from Property: Pengunjung yang terhormat,Selamat Sore Bapak / Ibu Salam hangat kami dari Palace Hotel Cipanas Terima kasih banyak atas ulasan positif yang Anda berikan, Kami sangat senang mendengar bahwa Anda menikmati pengalaman menginap di Palace Hotel Cipanas. Kepuasan Anda adalah prioritas utama kami, dan ulasan seperti ini sangat memotivasi tim kami untuk terus memberikan pelayanan terbaik.Kami senang mengetahui bahwa Anda Nyaman menginap di Hotel kami,Terima kasih atas waktu yang Anda luangkan untuk berbagi pengalaman positif ini.Kami berharap dapat menyambut Anda kembali di Palace Hotel Cipanas di masa mendatang. Jangan ragu untuk menghubungi kami jika ada yang dapat kami bantu untuk kunjungan berikutnya.Hormat Kami,Manajemen Palace Hotel Cipanas
Guest User
Superior Twin Room
Stayed in Dec 2024
Family
2 review
10/10
Outstanding
Posted on Jan 19, 2025
Friendly, fast service, happy to stay here. Very clean
Original TextTranslated by Google
Response from Property: Pengunjung yang terhormat,Selamat Sore Bapak / Ibu Salam hangat kami dari Palace Hotel Cipanas Terima kasih banyak atas ulasan positif yang Anda berikan, Kami sangat senang mendengar bahwa Anda menikmati pengalaman menginap di Palace Hotel Cipanas. Kepuasan Anda adalah prioritas utama kami, dan ulasan seperti ini sangat memotivasi tim kami untuk terus memberikan pelayanan terbaik.Kami senang mengetahui bahwa Anda Nyaman menginap di Hotel kami,Terima kasih atas waktu yang Anda luangkan untuk berbagi pengalaman positif ini.Kami berharap dapat menyambut Anda kembali di Palace Hotel Cipanas di masa mendatang. Jangan ragu untuk menghubungi kami jika ada yang dapat kami bantu untuk kunjungan berikutnya.Hormat Kami,Manajemen Palace Hotel Cipanas
Anonymous User
Deluxe Twin Room
Stayed in Aug 2024
Couple
1 review
8.0/10
Very Good
Posted on Sep 19, 2024
The hotel location is close to Sate Maranggi Sari Asih and Sate Hanjawar ๐๐ป
Original TextTranslated by Google
Response from Property: Pengunjung yang terhormat,Selamat Sore Bapak / Ibu Salam hangat kami dari Palace Hotel Cipanas Terima kasih banyak atas ulasan positif yang Anda berikan, Kami sangat senang mendengar bahwa Anda menikmati pengalaman menginap di Palace Hotel Cipanas. Kepuasan Anda adalah prioritas utama kami, dan ulasan seperti ini sangat memotivasi tim kami untuk terus memberikan pelayanan terbaik.Kami senang mengetahui bahwa Anda Nyaman menginap di Hotel kami,Terima kasih atas waktu yang Anda luangkan untuk berbagi pengalaman positif ini.Kami berharap dapat menyambut Anda kembali di Palace Hotel Cipanas di masa mendatang. Jangan ragu untuk menghubungi kami jika ada yang dapat kami bantu untuk kunjungan berikutnya.Hormat Kami,Manajemen Palace Hotel Cipanas
Ronald evan zigler
Suite
Stayed in Sep 2024
Business traveler
103 review
8.0/10
Very Good
Posted on Nov 6, 2024
Overall, the hotel facilities are complete and the swimming pool is spacious and safe, while the breakfast is varied and tasty.
Original TextTranslated by Google
Response from Property: Dear Guest,Good Afternoon Mr. Ronald evan ziglerWarmest greetings from Palace Hotel Cipanas Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at Palace Hotel Cipanas. Your satisfaction is our top priority, and reviews like this really motivate our team to continue providing the best service. We are happy to know that you had a comfortable stay at our hotel. Thank you for taking the time to share this positive experience. We look forward to welcoming you back to Palace Hotel Cipanas in the future. Please do not hesitate to contact us if there is anything we can help you with on your next visit. Best regards,Palace Hotel Cipanas Management
Astono
Deluxe Twin Room
Stayed in Aug 2024
Family
2 review
8.5/10
Very Good
Posted on Sep 6, 2024
Overall it's quite good, only the mattress is already crushed so sleeping is uncomfortable, also the sound level in the room is not good so sleep is disturbed by noise from outside the room. The swimming pool is comfortable and clean. The staff is friendly and welcoming. The hotel location is strategic and easy to reach.
Original TextTranslated by Google
Response from Property: Dear valued guest,Good afternoon Mr. AstonoWarm greetings from Palace Hotel Cipanas Thank you very much for your positive review, We are very happy to hear that you enjoyed your stay at Palace Hotel Cipanas. Your satisfaction is our top priority, and reviews like this really motivate our team to continue providing the best service. We are glad to know that you enjoyed your stay at our hotel, Thank you for taking the time to share this positive experience. We look forward to welcoming you back to Palace Hotel Cipanas in the future. Please do not hesitate to contact us if there is anything we can help you with for your next visit. Best regards,Palace Hotel Cipanas Management
Anonymous User
Superior Room
Stayed in Dec 2023
Couple
2 review
5.5/10
Posted on Jan 16, 2024
Orders can be made by request. But asked to pay more. And got the camera repaired so it smelled of paint. The blankets and towels look dirty. It's time to change.
Original TextTranslated by Google
Response from Property: Dear Guest, Good Afternoon Sir/Madam Warm greetings from Palace Hotel Cipanas Thank you for taking the time to provide feedback regarding your experience at Palace Hotel Cipanas. We are very sorry to hear that the service at the front desk did not meet your expectations. We always strive to provide the best and most efficient service to all our guests, and we apologize that we fell short of this during your visit. We have taken immediate action by providing additional training to our Housekeeping team to improve their customer service skills. We greatly appreciate your patience and understanding. We hope that you will give us another opportunity to show you the improvements we have made. Please contact us directly to arrange your next visit, and we will be happy to arrange everything for you. Thank you for your understanding. Best regardsManagement Palace Hotel
Ayu
Superior Single Room
Stayed in Jun 2024
Couple
2 review
8.0/10
Very Good
Posted on Jul 17, 2024
The hotel is quite comfortable, for the taste of the food on the standard breakfast menu. The bathroom facilities are spacious, the only problem is that the drainage system is not suitable so the bathroom is flooded. Needs a little floor renovation to make it more aesthetic. The outer balcony cannot be accessed because the door is locked.
Original TextTranslated by Google
Response from Property: Pengunjung yang Terhormat ,Selamat sore Ibu Ayu Salam hangat kami dari Palace Hotel Cipanas Terima kasih Anda telah meluangkan waktu untuk membagi umpan balik Anda. Sementara saya berharap bahwa Anda memiliki pengalaman yang lebih baik di kunjungan Anda kemarin, dari umpan balik seperti inilah kami belajar dan ini akan kami gunakan untuk memperbaiki diri. Kami bekerja keras untuk memberikan pengalaman tamu yang luar biasa, dan dalam hal ini jelas bahwa kami tidak melakukan yang terbaik. Jika Anda memberi kami kesempatan untuk mendapatkan kepercayaan Anda kembali, saya akan meyakinkan Anda bahwa kami akan melakukan yang terbaik untuk memberikan Anda pengalaman hotel yang baik seperti banyak tamu kami yang tumbuh menyukai pengalaman mereka yang baik di hotel ini.Hormat kami, Management Palace Hotel
Anonymous User
Deluxe Twin Room
Stayed in Apr 2024
Family
360 review
10/10
Outstanding
Posted on May 25, 2024
Just book the Puncak Hotel on Trip, lots of discounts, pretty budget friendly, lots of discounts... let's book
Original TextTranslated by Google
Response from Property: Dear valued guest,Good afternoon Sir/Madam Warm greetings from Palace Hotel Cipanas Thank you very much for your positive review, We are very happy to hear that you enjoyed your stay at Palace Hotel Cipanas. Your satisfaction is our top priority, and reviews like this really motivate our team to continue providing the best service. We are glad to know that you enjoyed your stay at our hotel, Thank you for taking the time to share this positive experience. We look forward to welcoming you back to Palace Hotel Cipanas in the future. Please do not hesitate to contact us if there is anything we can help you with for your next visit. Best regards, Palace Hotel Cipanas Management
Guest User
Superior Single Room
Stayed in Apr 2024
Business traveler
4 review
2.0/10
Posted on May 26, 2024
Rubbish hotel. The order time is wrong and cannot be changed. Very disappointed!
Original TextTranslated by Google
Response from Property: Dear Guest, Good Afternoon Sir/Madam Warm greetings from Palace Hotel Cipanas Thank you for taking the time to provide feedback regarding your experience at Palace Hotel Cipanas. We are very sorry to hear that the service at the front desk did not meet your expectations. We always strive to provide the best and most efficient service to all our guests, and we apologize that we fell short of this during your visit. We have taken immediate action by providing additional training to our Housekeeping team to improve their customer service skills. We greatly appreciate your patience and understanding. We hope that you will give us another opportunity to show you the improvements we have made. Please contact us directly to arrange your next visit, and we will be happy to arrange everything for you. Thank you for your understanding. Best regardsManagement Palace Hotel
Anonymous User
Superior Room
Stayed in May 2023
Family
7 review
8.0/10
Very Good
Posted on Jun 11, 2023
Strategic location, it's just that when checking in you have to wait a long time. I checked in from 2 pm, the room was not ready and at 4 pm I asked again, it was still not ready...please pay more attention in the future. Thank You
Original TextTranslated by Google
Response from Property: Dear valued guest,Good afternoon Sir/Madam Warm greetings from Palace Hotel Cipanas Thank you very much for your positive review, We are very happy to hear that you enjoyed your stay at Palace Hotel Cipanas. Your satisfaction is our top priority, and reviews like this really motivate our team to continue providing the best service. We are glad to know that you enjoyed your stay at our hotel, Thank you for taking the time to share this positive experience. We look forward to welcoming you back to Palace Hotel Cipanas in the future. Please do not hesitate to contact us if there is anything we can help you with for your next visit. Best regards, Palace Hotel Cipanas Management
Guest User
Superior Room
Stayed in Apr 2023
Other
68 review
9.0/10
Great
Posted on May 24, 2023
Feeling s s s s s s s s s s s s s s s s s s s s s s s
Original TextTranslated by Google
Response from Property: Pengunjung yang terhormat,Selamat Sore Bapak / Ibu Salam hangat kami dari Palace Hotel Cipanas Terima kasih banyak atas ulasan positif yang Anda berikan, Kami sangat senang mendengar bahwa Anda menikmati pengalaman menginap di Palace Hotel Cipanas. Kepuasan Anda adalah prioritas utama kami, dan ulasan seperti ini sangat memotivasi tim kami untuk terus memberikan pelayanan terbaik.Kami senang mengetahui bahwa Anda Nyaman menginap di Hotel kami,Terima kasih atas waktu yang Anda luangkan untuk berbagi pengalaman positif ini.Kami berharap dapat menyambut Anda kembali di Palace Hotel Cipanas di masa mendatang. Jangan ragu untuk menghubungi kami jika ada yang dapat kami bantu untuk kunjungan berikutnya.Hormat Kami,Manajemen Palace Hotel Cipanas