Novus Jiva Anyer Villa, Resort & Spa Reviews

the hotel near to the beach, they provide shuttle 24h from car park/beach to hotel lobby, the receptionist very helpful, the room quite comfortable and have balcony

The hotel offers comprehensive facilities, a large swimming pool, and beautiful scenery. The service is satisfying, but you need to drive to the beach. The breakfast options are limited and somewhat basic for a four-star hotel.

I believe that the hotel was a local's favorite as the booking was quite full during Eid al-Fiṭr despite its relatively high price. The hotel was full of family and kids and there is no tranquility. Unlike other comparable hotels in the area, the hotel was not directly connected to the so called private beach. The so called private beach is not private at all and was occupied by many other non hotel guests. The non hotel guests can even park at the hotel carpark and use the "private beach" and pool for free. Hence the "private beach" was very full as those street vendors would charge people using the public beaches. So many non hotel guests just flooded in and the staff couldnt care less. So basically hotel guests are stripped off the privilege in using it, and you could never find any space. No towel was provided at the "private beach", the pool was like a mud swamp. No locker, only three btoken huts for toilet and changing, and no towel provided. As for the pool in the hotel main building, there is no control as well and seems anyone can use. Only several chairs and pavilions were available but all were occupied by people who did not dress like hotel guests (who would bring their clothes for changing at the pool if they are hotel guests?) Staff was non existent and no one offered to help you find some empty seat. As to other services, the dinning part is fine and food were reasonable. For the room and hotel, while the overall maintenance is ok given that the hotel is pretty new, maintenance was needed as well as cleanliness. The water at the outdoor bath was not hot. No hair conditoner and body lotion. Service-wise, the front desk people are good and tried their best to help. Hope they would not ring guests up at 9am asking them if they want to clean up room. Overall, view from the hotel was stunning, but not even close to 4-star services and facilities.

Hotel room with the best view. Very nice breakfast also dinner.

good service & view

best hotel in Anyer. great experience stay in hotel, private beach and pool best!

Very nice stay. The hotel is good. The room was nice and spacious. But the service was unpleasant. It took so long to provide us the iron that we requested. Hopefully Novus will get even better in the future.

Recommended tapi amenities kurang lengkap, pelayanan ramah

Great hotel Have clean room all in this hotel really clean. Room also big, with big balcony Staff are very nice and helpful, they treat guest in good service. Definitely will come back to this hotel

The hotel room is very comfortable and the view is gorgeous.

Waiting too long ., checkin time on 3pm.., but room ready on 4pm., i was arrived on 2.30., so i must be wait 90 hours 🥲 The breakfast also on 7am., 😭all of hotels in indonesia comonlly ready on 6am.,

All great except the price so expensive

All the staffs are friendly and helpfull, especially Miss Nissa who take care our room reservation. The room is clean, the view is extraordinary .. we can have a mountain and beach view.. all the amenities are provided. The swimming pool is beautiful, plus they have private beach with unique bamboo in the front. We’re really enjoying our stay with Novus Jiva Villa Resort and Spa Anyer, keep the good work 👍🏻👍🏻👍🏻

Currently the best hotel in the area, its well worth the price if the weather is good