Wyndham Grand Plaza Royale Kaidi Reviews

Response from Property: 感謝您光臨凱迪温德姆至尊豪廷大酒店，同時也感謝您對酒店的認可。我們會更加的努力，為每一位顧客帶來更加舒適的入住體驗。希望很快能再次與您在凱迪温德姆至尊豪廷大酒店相見！

Response from Property: 尊敬的客人，您好！獲悉您在一個月內兩次入住本酒店，且兩次均給出差評，我們對此深感遺憾與愧疚。針對您此次反饋的問題，我們高度重視並積極核查處理。對於您提及的房卡問題，實際為電卡，僅具備通電功能。在您取下使用早餐時，我們已及時向您解釋説明，但未能獲得您的理解，您將卡摔至前台。事後，我們多次提出各類彌補方案，卻被您拒絕溝通。在此，我們再次致以最誠摯的歉意。我們始終珍視每一位客人的體驗與反饋，也期盼未來若您遇到問題，能給予我們更多文明溝通、積極解決的機會。感謝您選擇我們酒店，衷心希望未來能有機會為您提供更滿意的服務。

Response from Property: We are honored to be your "safe harbor" when you travel from Nanjing to Chuzhou! Seeing that you like the grand lobby style and are moved by the enthusiasm of the service team, every carefully prepared detail has meaning~ This city will always have a light on for you. We look forward to meeting you again next time and continue to heal the journey with familiar warmth!

Response from Property: 尊敬的客人：感謝您的入住與暖心反饋！很高興您喜歡酒店氣派的環境與公道的價格，更欣慰前台的服務能在您需要時及時伸出援手～物品寄送是我們的分內之事，您的安心始終是我們的首要考量。酒店的每一份 “氣派” 都源於對品質的追求，而每一次 “及時” 都來自團隊對服務的熱忱。能成為您旅途中值得信賴的夥伴，我們深感榮幸！期待您再次光臨，無論是商務出行還是休閑度假，我們都會以同樣的真誠為您保駕護航～

Response from Property: Thank you very much for choosing Kaidi Wyndham Grand Plaza Royale and sharing such a meticulous and heartwarming stay experience with us! We are honored to receive your high recognition! Whether it is the convenient geographical location, smart and comfortable room facilities, or the rich and diverse food experience and leisure facilities, they are all more meaningful because of your love! I am especially happy that you can taste the special soup, and I also look forward to our Anhui cuisine and global cuisine leaving you with a good memory on the tip of your tongue. Your affirmation of us is the greatest motivation for the team to move forward. We will always welcome every guest with high standards of service. I look forward to meeting you again and continuing this beauty! I wish you a happy life and all the best!

Response from Property: Hello! Thank you very much for your detailed and heartwarming evaluation of our hotel! We are sincerely happy that you feel the room is comfortable and convenient and satisfied in transportation, dining, parent-child travel and other aspects.

Response from Property: Dear guest: Hello! Thank you very much for choosing to stay in our hotel again after many years, and thank you for taking the time to give us detailed feedback on your stay experience. We are deeply sorry for not meeting your expectations this time, and even for causing you and your children a lot of inconvenience and trouble. We clearly remember the scene when you first checked in many years ago. We successfully upgraded your room and saw your satisfied expression. That is also the service result we have been striving for. However, the room facility problems you encountered this time, such as soft furnishings shaking, floor tiles broken, shower failure, and missing toiletries, exposed our serious loopholes in maintenance and management. Although the large passenger flow is an objective challenge, it can never be an excuse for us to slack off. We have immediately arranged for the engineering team to conduct a comprehensive inspection of all rooms, and formulated a detailed maintenance and upgrade plan for the damaged facilities. We will give priority to the problem areas you reported, and strive to complete the repair and update in the shortest time to ensure that every guest can have a comfortable and safe living environment. As for the management of the swimming pool, we have communicated with the team responsible for the swimming class and formulated a new time coordination plan to ensure that both guests staying in the hotel and students in the class can have a good experience. At the same time, we will strengthen the on-site management of the swimming pool area to prevent similar situations from happening again. We are well aware that the gap between your evaluation of us from satisfaction during your first stay to disappointment this time is the biggest warning to us. We cherish every choice you make and understand the importance of word of mouth. As an apology, we will provide you with upgraded services next time you stay, hoping to make up for this regret and regain your trust. Once again, I would like to express my sincerest apologies to you and look forward to your visit again to witness our positive changes.

Response from Property: 尊敬的客人，非常感謝您細緻的點評！我們很高興房間的寬敞空間以及豐富的早餐贏得了您的認可。關於小童早餐收費，身高於1.2米以下小童早餐免費，超出之外我們定價 40 元，是基於食材成本與品質保障考量，且提供豐富營養的餐品。後續我們會綜合評估，看是否能在價格或套餐設定上進行優化，為帶娃家庭提供更多實惠。酒店優越的地理位置能方便您帶孩子遊玩，我們也深感欣慰。期待您再次選擇我們，我們會努力為您打造更完美的入住體驗！

Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and taking the time to share this heartwarming review! We are honored to see that you and your children are satisfied with our breakfast and feel that the location and charging facilities bring convenience! The breakfast peak is indeed quite busy, and your thoughtful reminder is very helpful to subsequent guests~ We will continue to optimize the seating arrangement and service rhythm to ensure that every guest can dine comfortably. I look forward to experiencing more meticulous service when you and your family come again next time, and I wish a wonderful journey will always be with you!

Response from Property: Dear guest, thank you very much for your praise of the hotel! The shortcomings you mentioned are our negligence. We will immediately adjust the holiday dining emergency plan, increase manpower to ensure timely food supply, and strengthen the service awareness assessment to ensure that every waiter is proactive. I look forward to serving you again and will definitely give you an experience beyond your expectations.

Response from Property: 您好！非常感謝您細緻且全面的點評，您的反饋對我們來説彌足珍貴。我們很高興酒店優越的地理位置為您的出行帶來了便利，不管是前往滁州博物館感受歷史文化，還是去往琅琊山領略自然風光都十分便捷。在服務方面，員工們始終秉持着熱情禮貌的態度，能得到您 “符合五星定位” 的評價，是對大家辛勤付出的最好褒獎。關於餐食，我們會持續優化早餐品質，努力為客人提供更豐富、更具特色的美食體驗。在細節與設施上，看到您留意到了洗漱用品、小童拖鞋，以及健身房、泳池和大堂設計，我們倍感欣慰，這些都是我們精心籌備，希望為不同客人提供多樣便利與優質享受的體現。能被您認可為性價比高，適合短途旅遊與出差，還推薦給其他朋友，這是我們莫大的榮幸。我們將一如既往地堅守品質，不斷提升各方面服務，期待您下次再來滁州，繼續選擇我們酒店，我們定不負所望，為您打造更完美的入住經歷！祝您萬事勝意，生活愉快！

Response from Property: 親愛的客人，看到您的好評，我們心裏樂開了花！能讓您和家人住得開心，服務得到您認可，餐廳也合您心意，真是太好啦！您還推薦給小夥伴，又續訂了房間，盼着五一再來，這對我們來説是超級大的鼓勵。我們已經滿心期待着五一與您重逢，到時候一定準備更貼心的服務，讓您每次來都有超棒的體驗，願您生活順順利利，每天都開開心心！

Response from Property: Dear guests, thank you very much for choosing Wyndham Hotel to start your trip to Langya Mountain! We are sincerely happy to know that our convenient location, comfortable rooms and great views add a lot of beauty to your trip. It is our honor to let you relax in the bathtub after climbing. We look forward to your coming again next time. We will continue to provide you with quality services and accompany you to enjoy more wonderful journeys.