Kaiyuan Manju Hotel (Hangzhou Qiandao Lake) Guest Reviews
4.7/5
Outstanding
2927 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(2927)
Positive reviews(2870)
Reviews with photos/video(943)
Friendly front desk staff(540)
Delicious breakfast(389)
Classy environment(367)
Secluded lake view(305)
Perfect for kids(77)
Delicious buffet(40)
Has play area for children(39)
Tasty restaurant(37)
Negative reviews(57)
Gwexy
Manxiang Landscape Large Bed Room
Stayed in Jan 2024
Couples
7 review
5.0/5
Outstanding
Posted on Feb 21, 2024
Food is more of Chinese style. As a foreigner might be a bit different. But close to near by stores
Response from Property: 🍵會員升級禮🍵您好,感謝您對曼居熱心的點評,小曼會以最好的姿態為每一位賓客提供最好的服務體驗,在曼居可見曼居的温暖,期待您的下次入住,祝您每天開心。
Guest User
Man Selected Garden View Large Bed Room
Stayed in Oct 2023
Solo travelers
4 review
4.5/5
Great
Posted on Nov 20, 2023
Good stay, a walk’s distance from one of the main scenic spots (boat trips). Good-sized bedroom, huge bed, good shower. Varied Chinese-style breakfast. No English-speaking staff, though, which can make communication quite challenging. Would recommend it nonetheless.
Response from Property: 🍵會員升級禮🍵感謝小主這麼用心的點評,比心,這麼喜歡小曼的話以後可要經常來找小曼哦~小曼一直在這等你哦~但是下次可要給五星星,不能吝嗇了哦~
Brendanlhy
Manju Lake View Large Bed Room
Stayed in Aug 2022
Travel with friends
47 review
3.5/5
Posted on Sep 12, 2022
Location is good. There are some details that need to be improved. The guy at the reception is so rude when we checked in. He doesn’t speak one word and just looks so moody. The reception gave us the wrong room without a bath. When we go and ask for it they said they would upgrade us. And we just realize that room is just what we booked in the first place. Also the bath can’t be filled with water. Above all it’s a good hotel. But probably won’t book it again.
Response from Property: Dear guests: Thank you for informing us of the problems you encountered during your stay at the hotel. We are very sorry that we failed to meet your expectations. Please allow us to express our sincerest apologies to you. We are very sorry and look forward to your next stay.
Guest User
Man selected garden view double - bed room
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 17, 2024
man' yi
Response from Property: 親愛的小主,首先感謝您花寶貴的時間在此留下您的點評,我們十分高興您滿意此次的入住體驗。歡迎在不久的將來您再次光臨我們酒店,期待您的到來~
Anonymous User
Elegant 2-bed Room
Stayed in Jan 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on May 5, 2024
good👍🏻
Response from Property: 親愛的小主您好呀~非常感謝您的五分好評,能得到您的認可就是我們前進的動力源泉,竭盡所能讓您的旅行都有一種回家的感覺。小曼歡迎您隨時回家。^3^
Guest User
Manju Lake View Large Bed Room
Stayed in Oct 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Nov 19, 2024
The room was great. The hotel is located in a quiet hotel group. It is in the highest location. The suite has a great sea view and three balconies! Qiandao Lake is suitable for a good day stay in the hotel
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!一次偶然的機會,我們遇見了您,一次偶然的機會,您選擇了我們, 生命中有太多的選擇, 您的每一次選擇都是一種緣分, 感謝緣分讓我們與您相識, 您的貼心, 您的關懷, 定會收穫一生的温暖。期待與您再次相逢!
Anonymous User
Manxiang landscape double bed room
Stayed in Sep 2024
Family
4 review
2.7/5
Posted on Oct 4, 2024
The hotel is relatively old, and the worst thing is the soundproofing and air conditioning. I think I am a person who is relatively tolerant of noise, but it is really hard to bear. There is no indoor swimming pool, so families with children traveling after October must pay attention. Breakfast is at 9 o'clock The service was stopped in the middle of the month. The standard of breakfast is usually more than 300, which is acceptable, but the price of 8.900 for the National Day is really a bit chilling. Since the price has increased three times, it is recommended that the quality of breakfast can be appropriately improved. I heard that this year's Eleven Thousand Islands The number of people visiting the lake has decreased by half. I have indeed visited many cities, stayed in many hotels, and eaten in many restaurants. The overall score of Qiandao Lake is 2 out of 5, and it cannot be more. The scenery is good...
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at Qiandao Kaiyuan Manju Hotel and taking the time to share your stay experience with us. We are sorry to have brought you a bad experience during your stay. The hotel is also constantly developing. The facilities are what we pay attention to and work hard to adjust, and try our best to meet the needs and expectations of our guests. Your opinions are our direction of progress, and we will actively change and provide better services without making excuses for ourselves to make up for our shortcomings. I sincerely hope that you will come to Qiandao Lake again to witness the changes in Xiaoman. Xiaoman is here waiting for you in the wind and rain. I wish you a happy life!
Guest User
Manju lake view double - bed room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on May 13, 2024
The room is very clean and tidy, with a beautiful environment. You can see the lake view every morning when you wake up. The front desk service is thoughtful, and they also specially prepared children's products for babies! They fully consider the travel needs.
Original TextTranslated by Google
Response from Property: Dear little master, hello~ Thank you very much for your five-point praise. Your recognition is the source of our motivation to move forward. We will do our best to make your trip feel like home. Xiaoman welcomes you to come home at any time. ^3^
Guest User
Man Selected Garden View Large Bed Room
Stayed in Apr 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on May 11, 2024
This is the most satisfactory room I have ever stayed in. The front desk quietly upgraded the room type, saying that there are only 4 lake view rooms with a large balcony in the whole hotel. It is really a good deal to come in the off-season, only more than 200, and breakfast is included. Other lake view rooms are separated by a road, but his lake view room is really a lake outside the balcony, and the lake is open and has a good view. The corridor is spacious, the floor height is higher than that of ordinary hotels, and the room is clean. There are welcome fruits when checking in, and water and snacks when checking out. Large bathtub, dry and wet separation, super large and long balcony, gazing at night is particularly good when you are alive, and yachts pass by the lake during the day. The dock of Qiandao Lake is not far from the hotel,
Original TextTranslated by Google
Response from Property: There is no need to say more about the thousands of mountains and rivers. The future will be grand~ Heartfelt encounter, warm company~ Seeing the five little stars given by the guest, Xiaoman is full of emotion. This is probably the feeling of being understood by others. What you recognize is also what we have always wanted to do. Everything we have paid and done has been discovered by others, and it has been given such high praise. Xiaoman will continue to work hard, keep the original intention, and keep moving forward! To bring you a better experience!
Guest User
Manxiang landscape double bed room
Stayed in Apr 2024
Travel with friends
55 review
5.0/5
Outstanding
Posted on May 10, 2024
Service: Good, upgraded room type
Environment: Good
Facilities: Complete
Hygiene: Good
Breakfast is good, no need to order dishes, because I bought the fish head soup set and ordered a few dishes, which were too average and expensive.
Original TextTranslated by Google
Response from Property: Seeing your sincere praise, all of us feel honored and encouraged. We always practice: treat guests as friends and make Manju warm and energetic. Your comments make us more motivated, and we will always provide the most considerate service to every guest. Kaiyuan Manju has a natural, comfortable and fresh living environment, considerate, warm and thoughtful service concept; we will create a warm big family for every friend who comes to Qiandao Lake and make friends with guests from all directions. Welcome to recommend more friends to come to Kaiyuan Manju to experience the charming early summer of Qiandao Lake~
Guest User
Elegant Queen Room
Stayed in Apr 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on May 6, 2024
The room was clean and tidy, with no peculiar smell. Because the hotel is located halfway up the mountain, it is very quiet even with the windows closed, and there is no noise from the road. You can also see the lake view from the balcony.
Original TextTranslated by Google
Response from Property: Your compliment makes Xiaoman as happy as if she had found a rare treasure. May the beautiful scenery accompany you along the way, and the bright sunshine shine on you. I wish you all the best!
Guest User
Elegant 2-bed Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 4, 2024
The room is good, there is a bike ride outside, and it is also close to the night tour pier. The hotel can also book boat tickets, which is cheaper than online shopping. A very satisfying travel experience.
Original TextTranslated by Google
Response from Property: Dear little master, hello~ Thank you very much for your five-point praise. Your recognition is the source of our motivation to move forward. We will do our best to make your trip feel like home. Xiaoman welcomes you to come home at any time. ^3^
Guest User
Manju lake view double - bed room
Stayed in Apr 2024
Family
8 review
5.0/5
Outstanding
Posted on May 5, 2024
This is my second time to Kaiyuan Manju, and I always stay in a balcony room with a view. The hotel is the highest among other hotels around. Standing on the balcony, you can see the rolling hills in the distance, the graceful clouds⛅️, and the emerald green mountains of different heights in the near distance. The room is clean and tidy, and the location is very good. Below is the Fish Street. It takes about 10 minutes to walk to the cruise ship pier, where you can take a boat to drift on Qiandao Lake and go to Meifeng Island and Moon Island. I don't know when I can go to Qiandao Lake again and stay in Kaiyuan Manju again.
Original TextTranslated by Google
Response from Property: Dear little master, hello~ Thank you very much for your five-point praise. Your recognition is the source of our motivation to move forward. We will do our best to make your trip feel like home. Xiaoman welcomes you to come home at any time. ^3^
Guest User
Man selected garden view double - bed room
Stayed in Apr 2024
Family
1 review
4.2/5
Very Good
Posted on May 5, 2024
The hotel is in a good location, across from Yu Street, which makes travel very convenient. There is also an observation deck with a view of the lake. The hotel service is also OK, but the internal facilities are a bit old and smelly, and the sound insulation needs to be improved.
Original TextTranslated by Google
Response from Property: Dear little master, thank you for choosing Qiandao Lake Kaiyuan Manju Hotel. I didn't give it five stars (crying). If you have any questions, please tell Xiaoman so that Xiaoman can serve you better. I look forward to your next stay. Please give Xiaoman five stars then~
lemon candy
Man selected garden view double - bed room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 5, 2024
The room is clean and tidy. The bathroom is separated. The view outside the balcony is beautiful ~ but the sound insulation needs to be improved! The overall feeling is still great. Can recommend
Original TextTranslated by Google
Response from Property: Dear little master, hello~ Thank you very much for your five-point praise. Your recognition is the source of our motivation to move forward. We will do our best to make your trip feel like home. Xiaoman welcomes you to come home at any time. ^3^