Grace Select Collection Hotel (Chongqing Jiangbeizui Financial City) Reviews

Response from Property: 尊敬的賓客：非常感謝您的好評，我們很高興能為您提供滿意的服務。能得到您的讚賞，是我們酒店團隊的榮譽。唯一遺憾沒能讓您對酒店有一個非常滿意的5分點評，我們將反思並繼續努力提升，期待您下次的再次光臨並感受到一個更好的體驗！酒店秉承“用心温暖旅程”的服務理念，酒店為客人提供優質的睡眠環境，同時還為住店客人提供免費歡迎水果、夜驛暖餐等增值服務，讓您身在旅途也可感受到家的温暖。

Response from Property: 尊敬的賓客：非常感謝您的好評，我們很高興能為您提供滿意的服務。能得到您的讚賞，是我們酒店團隊的榮譽。唯一遺憾沒能讓您對酒店有一個非常滿意的5分點評，我們將反思並繼續努力提升，加強員工培訓，另外，小格位於重慶市江北區五江路，步行至IFS國金中心、大劇院、江北嘴CBD中央商務區約15分鐘，距重慶洪崖洞、觀音橋、解放碑步行街等景點約5公里。周邊景點眾多，美食雲集，交通便利。期待您下次的再次光臨並感受到一個更好的體驗！

Response from Property: Dear guest, thank you for your positive review and pleasant stay with us. Geographically, it is adjacent to Jiangbeizui Central Business District, Chongqing Grand Theater, Chongqing Science and Technology Museum, IFS International Financial Center, Caixin Shopping Plaza, etc., and is nearby Chaotianmen, Raffles Shopping Center, Hongyadong, Jiujie, etc. , the hotel is only 3 kilometers away from Guanyin Bridge and Jiefangbei Pedestrian Street, the largest pedestrian street in Southwest China. It is a good choice for tourism, vacation and business travel. Your feedback is very important to us and we are committed to taking the necessary steps to enhance the overall experience and meet and exceed the expectations of all our guests. Thank you for your valuable feedback and we look forward to serving you again and improving your experience.

Response from Property: 非常感謝您的肯定和選擇！得知您對我們的服務和設施感到滿意，這對我們的團隊是一個極大的鼓勵和幫助。同時，我們深感榮幸和珍視“我會考慮再次入住同一家酒店”的決定，並期待在未來的旅程中再次為您提供同樣卓越的服務。秉承“用心温暖旅程”的服務理念，酒店為客人提供優質的睡眠環境，同時還為住店客人提供免費歡迎水果、夜驛暖餐等增值服務，讓您身在旅途也可感受到家的温暖。如果您有任何需要改進的地方或服務的建議，請隨時與我們聯繫。再次感謝您入住和評價，您的滿意是我們不懈的追求。

Response from Property: 尊敬的客人，您好！感謝您的好評，得到您的認可是我們最大的榮幸，同時也給我們巨大的動力，讓我們在今後的服務中不斷提升、不斷創新，期待您的再次光臨，我們將竭誠為您服務！

Response from Property: Dear friend, we're so happy to read your review! We're delighted to hear you mentioned our hotel's comprehensive facilities, especially the laundry and gym. The simple, elegant decor and abundant nearby dining options truly added a touch of color to your Chongqing trip! We always pay attention to room cleanliness, and our team is delighted to hear you praised the bedding. Thank you especially for mentioning Lingyu's attentive service; she's always been a source of pride for our team! We will continue to work hard and look forward to providing you with a warm and comfortable stay again on your next trip to Chongqing. We wish you a happy life and look forward to seeing you again! 😊 The hotel is approximately 3 kilometers from Hongyadong, Jiefangbei, Guanyin Bridge, and Jiangtan Park, a 10-minute drive away. [Free parking at the hotel]

Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of Xiaoge. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard and be ready for you to come back at any time. The hotel's 24-hour gym is equipped with professional fitness equipment, so that you can maintain your fitness habits while traveling. The laundry room is open to guests free of charge 24 hours a day, equipped with multiple washing and drying machines, clothes drying racks, sewing kits, and all kinds of washing supplies, which can easily solve the trouble of laundry. The hotel staff disinfects regularly every day, so you can use it with confidence.

Response from Property: Dear guest, thank you for taking the time to share your experience of staying in our hotel. Your satisfaction and recognition are our greatest honor. Your praise is very inspiring to our team. We will convey your feedback to the front desk and housekeeping. Their hard work and attention to the needs of guests have been highly recognized by you, which will inspire them to provide better services in the future. The hotel adheres to the service concept of "warming the journey with heart". The hotel provides guests with a high-quality sleeping environment. At the same time, it also provides guests with free welcome fruits, night warm meals and other value-added services, so that you can feel the warmth of home while traveling. I look forward to the opportunity to serve you again next time and make your journey more enjoyable. Thank you again for your choice and good comments. I wish you a happy life and all the best!

Response from Property: Dear guest, thank you very much for taking the time to share your positive comments about our hotel. It is a great honor and support for us. The hotel is strategically located, close to Jiangbeizui Central Business District, Chongqing Grand Theater, Chongqing Science and Technology Museum, IFS International Financial Center, Caixin Shopping Plaza, etc., Chaotianmen, Raffles Shopping Center, Hongyadong, Jiujie, etc. are all nearby. The hotel is only 3 kilometers away from Guanyin Bridge and Jiefangbei Pedestrian Street, the largest pedestrian street in the southwest region, making it a good choice for tourism, vacation and business travel. We look forward to your next visit to Chongqing and experiencing the unique charm of our hotel again. I wish you a happy life and look forward to serving you again!

Response from Property: Dear guest, we are deeply honored and encouraged by your enthusiastic praise for our hotel! Your affirmation is the biggest motivation for us to continuously improve our service and quality. Comfortable environment, pleasant atmosphere, clean and tidy rooms, warm and friendly front desk staff, and delicious restaurant dishes are all what we have been striving for. Your satisfaction is our greatest achievement. We are glad to know that your stay experience makes you feel relaxed and happy. Thank you especially for your appreciation of Chongqing Xiaomian. Our chef team is committed to providing food that suits different tastes. We are glad to let you find your favorite dishes when you are busy or relaxed. The feeling of "feeling at home" you mentioned is the highest honor for us, which means that we not only invest in hardware facilities, but also pay attention to service details to ensure that every guest can feel the warmth of home. Your satisfaction is the driving force for our continuous progress, and your recommendation is even more precious to us. We look forward to your visit again, and hope that your friends around you will have the opportunity to experience the service and atmosphere of our hotel. Xiaoge is located on Wujiang Road, Jiangbei District, Chongqing. It takes about 15 minutes to walk to IFS, Grand Theater, and Jiangbeizui CBD Central Business District. It is about 5 kilometers away from Chongqing Hongyadong, Guanyin Bridge, Jiefangbei Pedestrian Street and other scenic spots. There are many scenic spots around, delicious food, and convenient transportation. Thank you again for your support and affirmation, and wish you all the best in the future and a happy life!

Response from Property: Dear guest: Hello, thank you very much for your affirmation. We are very excited to be favored by you. Thank you. We hope to create a comfortable experience through careful quality assurance and just the right service, so that you can feel the care of love and the warmth of home in a relaxed, pleasant and cozy atmosphere. The hotel adheres to the service concept of "warming the journey with heart". The hotel provides guests with a high-quality sleeping environment. At the same time, it also provides guests with free welcome fruits, night warm meals and other value-added services, so that you can feel the warmth of home while traveling. Welcome to come and see us often. I wish you a happy life~~

Response from Property: Dear guest, thank you very much for taking the time to share your experience of this stay. Your feedback is very important to us. We are very happy to know that you are satisfied with the enthusiastic service of the front desk customer service, which is also the pursuit of our team. We are honored for the room adjustment and additional services you mentioned, which reflects our meticulous attention to the needs of guests and our commitment to service quality. We are very grateful for your affirmation, which will inspire us to continue to provide services beyond expectations. We are deeply sorry that the sign is not obvious and it is inconvenient to find when you first arrive. This is indeed an area where we need to improve. We have begun to strengthen the signboard, and will also add signboards around the hotel to facilitate more first-time guests. Xiaogejia has a superior geographical location, adjacent to Jiangbeizui Central Business District, Chongqing Grand Theater, Chongqing Science and Technology Museum, IFS International Financial Center, Caixin Shopping Plaza, etc. are all located here, Chaotianmen, Raffles Shopping Center, Hongyadong, Jiujie, etc. are nearby. The hotel is only 3 kilometers away from Guanyin Bridge and Jiefangbei Pedestrian Street, the largest pedestrian street in the southwest, and is a good choice for tourism, vacation and business travel. Thank you again for your valuable comments and affirmation of us. We look forward to seeing you again and continuing to provide you with an excellent service experience.

Response from Property: Dear guest, thank you very much for taking the time to share your stay experience. We deeply regret that we were unable to fully meet your expectations, especially regarding room facilities, service details and fruit quality. Your feedback is very important to us as it helps us identify areas for improvement. First of all, thank you for your recognition of our room. As for the water delivery service, we are deeply sorry. Maybe you did not make it clear how many bottles of water you needed during the phone communication in the evening, so our staff only delivered two bottles. If you feel that it is not enough, we can also give you more. The next morning we received your request for water delivery, and we delivered it to you in time and made up for the water that was not delivered to you yesterday. We will immediately review and optimize our service processes to ensure that we can respond to guests' needs more efficiently and thoughtfully during special periods such as holidays. Regarding the fruit issue, our colleagues from the housekeeping department went to your room to check later. The moldy fruit you mentioned is actually small black spots on ripe mangoes. That does not affect the consumption and has not penetrated into the skin. This is the best time to eat mangoes and they are very sweet. The white area was not moldy after checking by our colleagues, but the residue of picked plants. However, we still attach great importance to your suggestions and promise to take measures to make improvements. As for the upgrade issue you mentioned in your follow-up review, we didn't refuse to upgrade you because you stayed for a short period of time. It was indeed because it was during the holidays, and your room type was changed from a king-size bed to a twin bed, so the room was tight. If you came to stay at Xiaoge's house during non-holidays and the room was not tight, we would try our best to meet the needs of our guests. We hope to have the opportunity to provide you with better service and make up for this unpleasant experience. If you are willing, you are welcome to visit us again. We will do our best to provide services that exceed your expectations. Thank you again for your feedback and we look forward to seeing you again.

Response from Property: Dear guest, thank you very much for your positive review of our hotel, we are deeply honored. Your satisfaction is our greatest motivation. Regarding the front desk service you mentioned, we are very proud to have such a professional and caring team. Regarding your child's watch incident, we always put the needs of our guests first and ensure that every little thing is properly handled. We have conveyed your gratitude to the relevant staff and I believe they will be encouraged. As for breakfast, our team has been committed to providing a rich and diverse selection to meet the needs of different guests. I am glad that you approve of our breakfast, and we will continue to work hard to continuously improve the quality. Thank you again for your valuable feedback, your satisfaction is our driving force for continuous progress. Looking forward to your next visit, we look forward to providing you with a more excellent service experience. Xiaoge is located on Wujiang Road, Jiangbei District, Chongqing. It takes about 15 minutes to walk to IFS Guojin Center, Grand Theater, Jiangbeizui CBD Central Business District, and is about 5 kilometers away from Chongqing Hongyadong, Guanyin Bridge, Jiefangbei Pedestrian Street and other attractions. There are many surrounding attractions, delicious food, and convenient transportation.