Atour Hotel (Chongqing Guanyinqiao) Reviews

Response from Property: Dear guest, hello! First of all, thank you very much for choosing our hotel and sharing your detailed stay experience. We attach great importance to your feedback and deeply apologize for the inconvenience you encountered during your stay. Regarding the problem that the shower facilities cannot be adjusted in height and the water pressure and water temperature are unstable, we are indeed unable to change these hardware facilities at present, which is due to the design and historical reasons of the hotel building. We understand that this has caused inconvenience to your use, and we will continue to work hard to find ways to improve it. Regarding the problem of small bathroom space, we have recorded your feedback. As for the situation where the door knocks on the legs when sitting on the toilet, we will reflect this problem to the relevant department so that it can be optimized in future renovations or renovations if there is an opportunity. Regarding the air conditioning problem, we understand that the frequency of commercial air conditioning may be large, resulting in wind speed and noise problems. We have recorded and will arrange technicians to inspect and repair as soon as possible to ensure that the air conditioning can operate normally and reduce noise. At the same time, if you encounter any problems during your stay, our front desk is on duty 24 hours a day, and you are welcome to contact us at any time so that we can solve it for you in time. Sound insulation has always been a challenge in the hotel industry. We have taken measures such as providing earplugs and eye masks at the front desk to help guests get a better rest. If you encounter any soundproofing problems during your stay, please feel free to contact the front desk and we will do our best to help you. Regarding the long waiting time for the elevator, we would like to explain that the hotel rooms are located on the upper floors, so the elevators are designed as two dedicated elevators to ensure efficient operation and service quality. We understand that this may have caused you inconvenience, and we will continue to optimize the operation strategy of the elevator to reduce the waiting time. Regarding the small insects found in the room, we are deeply sorry. You mentioned that the small insects may have entered due to the opening of the window. We will strengthen the cleaning and anti-insect measures of the room to ensure that the sanitation of the room is improved. We also noticed the problem of guests smoking in the lobby lounge and elevator hall you mentioned. We will strengthen management, promptly dissuade guests from smoking in non-smoking areas, and set up obvious no-smoking signs to create a healthy and comfortable public environment. Although our room area is limited, the location of our hotel is excellent, which provides convenience for your travel. At the same time, we are also very pleased to hear that you have given high praise to our floor attendants and front desk staff. Their professionalism and enthusiasm are our service tenet all the time. We understand your dissatisfaction and thank you for your valuable suggestions. We regret that we did not receive your feedback in time during your stay to solve the problem for you. We hope to do better in future services to ensure that every guest can enjoy a pleasant stay. Thank you again for your feedback and support!