Xinshan Hotel (Chongqing Guanyinqiao Beibin Road) Reviews
Xinshan Hotel (Chongqing Guanyinqiao Beibin Road)
Building No.290, Beibin 1st Road, Yulong Tianfeng H01, Building No.17F, Jiangbei District, Chongqing, ChinaSee Hotel Details
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1 night
Guest Reviews
8.9/10
954 review
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Verified reviews
Location9.0
Amenities8.8
Service8.9
Cleanliness8.8
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All reviews(954)
Positive reviews(932)
Reviews with photos/video(423)
Friendly front desk staff(156)
Easy to get around(119)
Close to metro(56)
Fantastic river view(50)
Perfect for business trips(43)
Good audiovisual experience(21)
Nice bathtub(21)
Negative reviews(22)
Ron
270° Sky-High River-View Four-Bedroom Suite (Peak Mi HD Projection + Tencent Video VIP)
Stayed in Mar 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Apr 5, 2024
Hotel was in a really nice location and service stuff were really polite and kind. Photos were exactly like the pictures and i really enjoyed my stay. Would recommend anyone whose coming to chongqing to take a look at this hotel.
Response from Property: Hello! Thank you very much for your support and recognition of Xinshan Hotel. Your praise has given us great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! All the staff of Xinshan Hotel wish you a happy life.
Alson Loo
270° River-View Two-Bedroom Suite (Peak Mi HD Projection + Tencent Video VIP)
Stayed in May 2024
Family
3 review
5.0/10
Posted on Jun 22, 2024
More like a service apartment with minimum facilities. Just a reception at 17 floor. A building shared with a lot of hotel. There is lot of floor in the build still under construction in June24. It is near train station that can go directly to airport and 1 stop away from 观音桥。 Not much restaurant nearby.
Response from Property: Dear guests: Hello, thank you for your feedback. Regarding the problems you found, we sincerely say to you: I am sorry. The hotel lobby is located on the 17th floor of Building H01 of Yulong Tianfeng. The building is a single high-end office building. There is a hotel sign column in the square area on the first floor of the building. Huaxin Street Light Rail Station is just downstairs from the hotel. It passes by the high-speed rail station and the airport along the way, making your travel convenient. At the same time, the hotel is backed by Yulong Tianfeng Commercial Street, where you can find food, drink and entertainment for your choice. Regarding the renovation issues you reported, we have complained to the property management company, and the property manager said that they will increase the frequency of floor patrols and stop the source of noise in a timely manner. We are very grateful for your comments, which give us the motivation to move forward. We sincerely invite you to visit again. We believe that it will bring you a completely different stay experience. I wish you a happy life and happiness every day!
Goh Huan Jeremy
270° Sky-High River-View Four-Bedroom Suite (Peak Mi HD Projection + Tencent Video VIP)
Stayed in Apr 2024
Family
2 review
10/10
Outstanding
Posted on May 23, 2024
Hotel was accessible near to train station and good food, definitely recommend! Shout out to the front desk staff HuiHui and ZhouZhou was very hospitable
Response from Property: 您好!非常感謝您對鑫山酒店的支持以及各方面的認可~您的讚賞給予了我們莫大的鼓舞,也是我們進步的動力。我們會繼續保持熱忱,致力於讓每一位賓客享有賓至如歸的入住感受。熱切期待您的再次光臨!鑫山酒店全體員工祝您生活愉快~
Anahit
City-View Business Twin Room (Telecom HD STB Live)
Stayed in Feb 2024
Other
4 review
5.0/10
Posted on Mar 11, 2024
the location was great 👍, too close to the subway station, front desk some workers were kind, but at night hot water became cold and i stayed my head in shampoo, called them came someone who was unable to resolve the issue, after 40 minutes suggested to go another room and take a shower 😡😡and lied that hotel was full and they can’t change my room ( that time i checked in Trip and the rooms were available). The management was too poor can’t do their responsibilities for the costumer comfort 👎🏿
Response from Property: Dear guest: Thank you for choosing our hotel. We are very sorry that your stay did not meet your expectations. Regarding your claim that the hotel lied about "full rooms", Xiaoxin expressed that she was indeed aggrieved. You have booked a twin room. When you arrive at the front desk, ask the front desk to arrange a double room for you. Since the room is fully booked on Friday, we can only arrange a twin room for you according to the original room type you booked. You also indicated at the front desk that the twin room was available. Room status and availability are publicly visible on Ctrip. There is absolutely no reason for the front desk to deceive you. Maybe there is a slight misunderstanding. As for the hot water you mentioned, each room in the hotel is equipped with an independent electric water heater. There is no problem in using hot water normally. The front desk is equipped with a 24-hour butler service. If you have any questions during your stay, you can contact us in time. We always strive to create a perfect stay experience for our guests and sincerely invite you to come again.
De Sam
270° Sky-High River-View Four-Bedroom Suite (Peak Mi HD Projection + Tencent Video VIP)
Stayed in Mar 2024
Family
37 review
10/10
Outstanding
Posted on Apr 2, 2024
Great place, especially the joining rooms.
Response from Property: 您好!非常感謝您對鑫山酒店的支持以及各方面的認可~您的讚賞給予了我們莫大的鼓舞,也是我們進步的動力。我們會繼續保持熱忱,致力於讓每一位賓客享有賓至如歸的入住感受。熱切期待您的再次光臨!鑫山酒店全體員工祝您生活愉快~
Guest User
City-View Tub Double Bed Room (Peak Mi HD Projection + Tencent Video VIP)
Stayed in Mar 2025
Business traveler
12 review
9.0/10
Great
Posted on May 24, 2025
Good room
Response from Property: 尊敬的客人:您好!非常感謝您對小鑫的支持和各方面的認可,我們所做的一切都衹為每一位客人帶來優質舒適的入住體驗,看到您的滿意和肯定,小鑫真的非常感動,小鑫也會繼續努力,時刻準備着您隨時回來。
aruarian
Sky-High Landmark Twin Room (Telecom HD STB Live)
Stayed in Nov 2024
Traveling with friends
3 review
10/10
Outstanding
Posted on Jan 4, 2025
Very nice
Response from Property: 您好!非常感謝您對鑫山酒店的支持以及各方面的認可~您的讚賞給予了我們莫大的鼓舞,也是我們進步的動力。我們會繼續保持熱忱,致力於讓每一位賓客享有賓至如歸的入住感受。熱切期待您的再次光臨!鑫山酒店全體員工祝您生活愉快~
Guest User
City-View Tub Double Bed Room (Peak Mi HD Projection + Tencent Video VIP)
Stayed in May 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Jun 25, 2025
The room is very good overall, close to the subway entrance, the noodles downstairs are very good, the taste is delicious, the room facilities are complete, clean and odorless, the shower pressure is sufficient, and the hot water is fast. The front desk service is also very good, and responds promptly when needed!
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of Xinshan Hotel. Your praise has given us great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! All the staff of Xinshan Hotel wish you a happy life.
Guest User
City-View Tub Double Bed Room (Peak Mi HD Projection + Tencent Video VIP)
Stayed in May 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Jun 23, 2025
The environment is very good and the hygiene is very clean. It is really important to have a good sleep at night when traveling. The sound insulation is very good. Anyway, I was not disturbed when I lived here. Although the floor is high, there are many elevators and it is not difficult to wait. Xiao He at the front desk has a good attitude and the experience is very good.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of Xiaoxin. Everything we do is to bring every guest a high-quality and comfortable stay experience. Xiaoxin is really touched to see your satisfaction and affirmation. Xiaoxin will continue to work hard and be ready for you to come back at any time.
Anonymous User
Featured VIP Room - River-View (Double Bed) (Bathtub)
Stayed in May 2025
Business traveler
98 review
1.0/10
Posted on Jun 8, 2025
The view is OK, but there is no light at night, it is dark. The room aunt opened the door without knocking. I was naked in the bathroom. If my girlfriend was not sitting on the chair and the aunt did not come in, I would have been exposed. Considering that the aunt's job is not easy, I will not pursue it. In the end, it is the hotel's responsibility. One point for you.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry to bring you such an unpleasant stay experience. We are well aware that the omissions in the details of the room service have caused you trouble, and we express our sincerest apologies for this. Regarding the night lighting problem, we will immediately check the room lighting system to ensure that the basic lighting at night is sufficient to avoid similar situations from happening again; regarding the room service process, we have strengthened the training of employees, and in the future, we will confirm the guest status through the room phone or smart device before knocking on the door, and fully respect the privacy and safety of each guest. Your feedback is an important driving force for our improvement, and we always put the comfort of our guests first. I look forward to having the opportunity to serve you again in the future and make up for this regret. Thank you again for your valuable advice and wish you a happy life!
Guest User
Featured VIP Room - River-View (Double Bed) (Bathtub)
Stayed in Mar 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Apr 28, 2025
A hotel located near Guanyin Bridge. It is very suitable for business trips and tourism. It has a high cost-performance ratio. The room also has a nice river view. The staff Zhou Zhou is also very enthusiastic and attentive. In addition, the Chongqing hot pot is so delicious that I will come again next time. I will still choose their restaurant when I come to Chongqing!
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of Xinshan Hotel in all aspects. Your praise has given us great encouragement and is also the driving force for our progress. We will continue to maintain our passion and dedicate ourselves to making every guest feel at home. We look forward to seeing you again! All staff of Xinshan Hotel wish you a happy life~
Anonymous User
City-View Business Twin Room (Telecom HD STB Live)
Stayed in Feb 2025
Traveling with friends
4 review
3.5/10
Posted on Mar 24, 2025
Let me first say the conclusion: If you pay 100 yuan a night, you can choose to stay. If it exceeds 120, it is not worth it.
Poor infrastructure: As soon as we opened the door, a wave of heat swept in. When we wanted to turn on the cooling of the air conditioner, we found that it would automatically jump to heating. Then we found the female customer service at the front desk and made it clear that there was a problem with the air conditioner. She also gave a specific answer, "We can't solve this problem. This is a problem of the property. The property needs to solve it. The hotel can't solve the air conditioning problem." I think since this problem occurred when I stayed in your hotel, the hotel should provide a solution. If it can't be solved, you can choose to send a few bottles of ice dew water to express your apology (the ice dew water you provide is only a few cents anyway). If you don't want to send it, you can change us to another room. In short, at least you should express your attitude. These should be proposed by you, not consumers who think of solutions.
And! The support for the shower head is broken! It can't be raised! It falls down as soon as it is pulled up. It is loose when it is not tight, which affects the shower.
The sanitary environment is not very good: in the washroom, on the clothes rack above the toilet, the area directly above the rack is moldy, the wall has turned black and yellow, and mold has grown (I forgot to take a picture, it's disgusting). The guest rooms are cleaned every day, it's impossible not to see it, such an obvious location, such a large area. And the shower, it's impossible not to find that it's broken, it's obvious that it falls off when you pull it up, and it can't hang. If you really didn't find it, it can only mean that the guest room didn't clean the shower set, and it has never been cleaned.
I even pointed out the specific location of the above problems. The hotel can send someone to take a look. If it's malicious fraud, you can refute me. If it's true, please improve it. After the improvement, the next person will get a five-star review.
Finally, I would like to praise the front desk guy. He greeted me warmly as soon as he entered the door, spoke softly, and was very gentle. Give him a raise 😋 Also, the floor is very high, the scenery is very beautiful, and it's pretty good. If the hygiene and infrastructure are normal, it will be really perfect.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, I am very sorry that we failed to bring you a good stay experience. Xinshan Hotel (Chongqing Guanyinqiao Beibin Road Branch) is committed to providing every guest with a high-quality and comfortable stay experience. 1. Regarding the hotel air conditioning you mentioned that cannot be cooled, it is because the air conditioning of the entire building is centrally controlled by the property management. Considering the large temperature difference between day and night, the cold and warm switches in seconds, it has not been uniformly adjusted to cooling. We mentioned to you that we would open the window and send a fan for you, but you rejected our proposal and said you didn't need it. Since the twin room was full that day, there was indeed no extra room for you to change, so I'm really sorry. 2. Regarding the shower bracket and ceiling problem you mentioned, we also attach great importance to it. We have verified with the housekeeping department and punished the corresponding staff. And we have also contacted the hotel engineering department for corresponding repairs and rectifications. We are very grateful for your comments, which have given us the motivation to move forward. We sincerely invite you to come again and believe that it will bring you a completely different stay experience. I wish you a happy life and happiness every day!
Guest User
City-View Tub Double Bed Room (Peak Mi HD Projection + Tencent Video VIP)
Stayed in Feb 2025
Other
1 review
10/10
Outstanding
Posted on Mar 24, 2025
I highly recommend this hotel! The hotel lobby is super grand, the smart facilities in the room are super cool, and it was a great stay! The staff at this hotel, Xiao He, is super enthusiastic. After staying here, I want to recommend it to the world!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of Xiaoxin. Everything we do is to bring every guest a high-quality and comfortable stay experience. Xiaoxin is really touched to see your satisfaction and affirmation. Xiaoxin will continue to work hard and be ready for you to come back at any time.
Guest User
City-View Tub Double Bed Room (Peak Mi HD Projection + Tencent Video VIP)
Stayed in Feb 2025
Other
1 review
10/10
Outstanding
Posted on Mar 24, 2025
1. This stay was impeccable! This is a hotel with a really high cost-effectiveness. At this price, the bedding in the room is skin-friendly, the hot water for bathing is stable, and the water pressure is sufficient. It feels more comfortable than at home. Xiao He also has a very good attitude.
2. The environment is nice, which is my first impression of this hotel. The room is stylishly decorated, simple and elegant, with a great texture. Living here relaxes both the body and mind. Very close to the subway station, convenient for travel. The staff member Xiao He responded very quickly and solved problems in a timely manner.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of Xiaoxin. Everything we do is to bring every guest a high-quality and comfortable stay experience. Xiaoxin is really touched to see your satisfaction and affirmation. Xiaoxin will continue to work hard and be ready for you to come back at any time.
Guest User
City-View Tub Double Bed Room (Peak Mi HD Projection + Tencent Video VIP)
Stayed in Feb 2025
Solo traveler
5 review
10/10
Outstanding
Posted on Mar 24, 2025
The hotel environment is very good, clean and the transportation is very convenient. Zhou Zhou at the front desk was very warm and polite, and the room facilities were all network controlled, which was very convenient. The price/performance ratio is super high, highly recommended!
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of Xinshan Hotel in all aspects. Your praise has given us great encouragement and is also the driving force for our progress. We will continue to maintain our passion and dedicate ourselves to making every guest feel at home. We look forward to seeing you again! All staff of Xinshan Hotel wish you a happy life~