Shangri-La Chiang Mai Reviews

Response from Property: Dear Guest, Thank you for taking the time to write a review about your recent stay with us. Welcome to our beautiful city resort. Our Shangri-La hospitality and our total commitment to service excellence are key factors that set us apart. We all look forward to seeing you again soon. If there is anything I can do to assist you, please feel free to contact me directly. Sincerely, Gabriele Lombardo General Manager

Response from Property: Dear Guest, Thank you for taking the time to write a review about your recent stay with us. Welcome to our beautiful city resort. Our warm and genuine Shangri-La hospitality and our total commitment to service excellence are key factors that set us apart. We all look forward to seeing you again soon. If there is anything I can do to assist you, please feel free to contact me directly. Sincerely, Gabriele Lombardo General Manager

Response from Property: Dear Customer, Thank you for sharing your experience with us. We are pleased to hear that you enjoyed our central location and the benefits of the Horizon Club. However, we sincerely regret the disturbances you encountered during your stay.We understand how important a peaceful environment is for a comfortable visit, and we apologize for the inconvenience caused by the noise from the neighboring room. Your feedback regarding our response to this situation has been noted, and we will review our procedures to ensure a more effective resolution in the future.Additionally, we are truly sorry for the discomfort caused by the incident in the elevator. This does not reflect the level of professionalism we strive to uphold, and we will address this matter with our team to prevent such occurrences.Your insights are invaluable in helping us improve, and we appreciate the time you took to share them. We hope to have the opportunity to welcome you back for a much-improved experience.Yours sincerely,Gabriele LombardoGeneral Manager

Response from Property: Dear Guest, Thank you for taking the time to write a review about your recent stay with us. Welcome to our beautiful city resort. Our Shangri-La hospitality and our total commitment to service excellence are key factors that set us apart. We all look forward to seeing you again soon. If there is anything I can do to assist you, please feel free to contact me directly. Sincerely, Gabriele Lombardo General Manager

Response from Property: Dear Guest, Thank you for taking the time to write a review about your recent stay with us. Welcome to our beautiful city resort. Our Shangri-La hospitality and our total commitment to service excellence are key factors that set us apart. We all look forward to seeing you again soon. If there is anything I can do to assist you, please feel free to contact me directly. Sincerely, Gabriele Lombardo General Manager

Response from Property: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。 歡迎您來到我們美麗的城市度假酒店。 我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。 我們都期待着儘快與您再次相逢。 如果有什麼我可以幫助您的，請隨時直接與我聯繫。 此致， Gabriele Lombardo總經理

Response from Property: Dear Yip,Thank you for sharing your feedback with us. We sincerely regret the oversight in cleanliness and appreciate you bringing it to our attention. Your comments help us improve, and we will ensure our housekeeping team takes extra care in the future.We are delighted to hear that you felt secure and enjoyed the range of facilities available. Chiang Mai’s winter weather can be quite cool, and we understand that it may not always be ideal for swimming. We hope you had a pleasant stay overall and would love to welcome you again for another visit.Yours sincerely,Gabriele LombardoGeneral Manager

Response from Property: Dear Customer,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our strategy location, outdoor facilities, and dining options. It is wonderful to know that breakfast met your expectations and that our team made you feel welcome throughout your stay.We appreciate your feedback regarding the dining setup in the lobby lounge and the air conditioning. Your comments are valuable, and your feedback has been shared with the relevant teams for immediate review and improvement.It was a pleasure having you with us, and we hope to welcome you back for another memorable stay.Yours sincerely,Gabriele LombardoGeneral Manager

Response from Property: Dear Customer,Thank you very much for taking the time to share your experience, related to your recent stay with us. At the outset, I would like to express my sincerest apologies for the unfortunate incident you have experienced with the bed bugs in your room. Although we do have a thorough pest control program in place, I fully understand your frustration and rest assured that we will keep looking into the matter to find more effective solutions. I have also noted your comments related to the general cleanliness of your room and rest assured that the matter has been duly addressed with our Executive Housekeeper and her team for their immediate improvement.We look forward to the pleasure of welcoming you back in the near future and please, feel free to contact me directly, if there is anything I can do to further assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Response from Property: Dear guest, thank you for taking the time to write a review about your recent stay at our hotel. Welcome to our beautiful city resort. Our Shangri-La's heartfelt hospitality and our wholehearted commitment to service excellence are key factors that set us apart. We all look forward to seeing you again soon. If there is anything I can help you with, please feel free to contact me directly. Sincerely, Gabriele Lombardo General Manager

Response from Property: Dear Guest, Thank you for taking the time to write a review about your recent stay with us. Welcome to our beautiful city resort. Our Shangri-La hospitality and our total commitment to service excellence are key factors that set us apart. We all look forward to seeing you again soon. If there is anything I can do to assist you, please feel free to contact me directly. Sincerely, Gabriele Lombardo General Manager

Response from Property: Dear Guest, Thank you for taking the time to write a review about your recent stay with us. Welcome to our beautiful city resort. Our Shangri-La hospitality and our total commitment to service excellence are key factors that set us apart. We all look forward to seeing you again soon. If there is anything I can do to assist you, please feel free to contact me directly. Sincerely, Gabriele Lombardo General Manager

Response from Property: Dear customers, Thank you for taking the time to comment on your recent stay at Shangri-La Hotel, Chiang Mai. I'm glad to hear that you had a pleasant stay at the hotel. In fact, our unique Shangri-La's heartfelt hospitality and our unwavering commitment to service excellence are key factors that set us apart. At the same time, I have paid attention to your comment. Please rest assured that the matter has been forwarded to our relevant manager for immediate processing. At Shangri-La Hotel, Chiang Mai, our top priority is guest satisfaction, and your comments will help us understand areas that may require our attention. We look forward to seeing you again soon. If there is anything I can help you with, please feel free to contact me directly. Sincerely Gabriele Lombardo General manager

Response from Property: 尊敬的旅客感謝您抽出寶貴時間對您最近在清邁香格里拉大酒店的住宿發表評論。我很高興您在酒店度過了愉快的時光。 事實上，我們獨特的香格里拉發自內心的熱情好客，以及我們對卓越服務的堅定承諾，是我們脱穎而出的關鍵因素。同時，我已留意到您的評論，請放心，該事項已轉達給我們相關管理人員立即關注與處理。 在清邁香格里拉大酒店，我們將賓客滿意度放在第一位，您的評論會幫助我們確定可能需要我們關注的領域。我們期待儘快再次與您相逢。 如果有什麼我可以幫助您的，請隨時直接與我聯繫。 此致Gabriele Lombardo總經理