Building 3, Yuhouli Commercial Plaza, Caojiaping Road, Nanta Street, Suxian District, Chenzhou, Hunan, ChinaView Hotel Details
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Ji Hotel (Chenzhou Yuhouli) Guest Reviews
4.8/5
Excellent
721 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(721)
Positive reviews(710)
Reviews with photos/video(139)
Classy environment(92)
Awesome amenities(62)
Friendly front desk staff(55)
Delicious breakfast(45)
Convenient parking(27)
Close to scenic area(16)
Well decorated(10)
Loved the night views(6)
Negative reviews(11)
Guest User
Business Queen Room
Stayed in Sep 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Oct 2, 2024
gooood
Guest User
Superior 2-bed Room
Stayed in Sep 2024
Family
4 review
1.8/5
Posted on Sep 3, 2024
Hygiene is worrisome. My skin breaks out in rashes soon after I lie down. When I turn off the lights at night and play with my mobile phone, I can still see small bugs flying around...
Original TextTranslated by Google
Response from Property: Dear guest, we sincerely apologize for bringing you a bad check-in experience. During your stay at the hotel, if you have any problems with the facilities and equipment in the room, you can call the waiter at any time. We are on call 24 hours a day to solve the problem for you. We are deeply sorry for the inconvenience caused to you.
Guest User
Superior Queen Room
Stayed in May 2024
Business travelers
3 review
1.0/5
Posted on May 19, 2024
On the second night, there were a lot of parking spaces. There was a machine malfunction and I couldn't get in. There was a traffic jam. The front desk told me that I had to back up and then go in. There was no problem with the room. The standard of 41 tickets for the early morning meal. No need to swipe the card. You can eat directly without swiping the card. The price/performance ratio was not worth it. The experience on the third night was not good. Why did you return it? I have to stay for three nights and the front desk asked me to recharge as a member. Otherwise, I have to pay 450 for the room fee. The parking space is still not solved. There are a lot of parking spaces and I queue for more than half an hour. It rains and the door is blocked. No one can solve it. It’s too bad.
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you for your valuable opinion! We must review our shortcomings and actively correct them. Try our best to achieve your satisfaction, welcome to supervise! Thanks!
Anonymous User
Queen Room With View
Stayed in Jul 2024
Travel with friends
3 review
0.5/5
Posted on Jul 7, 2024
I don’t know why the people at the front desk were so nonchalant when I checked in. It was different from other hotels I went to in other seasons. There were people standing together chatting and shaking water glasses all the time. When I checked out, I wanted to store my luggage. The front desk didn’t talk about my luggage. It was full and he took us to see it, but the luggage must be more organized and there must be space. Our box is very small. He insisted that it was already very organized and it was a safety hazard. He wondered why he didn't create a larger storage space or help customers find it. Looking for a solution, other customers can store it very well, but we felt like we were being treated differently. At that time, he could push the box next to him a little and there was a lot of water in the corner of the luggage storage room. He moved the water for customers. Are you unwilling to go out? Can't you find any place to store two boxes in such a big place? I kept declining and really had nothing to say. It can't be plugged in. Disappointed with the whole season. If it's true that it can't be stuffed in at all, then it really doesn't matter. But it's obviously a sign of not being too lazy to find a solution for the customer. I won't stay here again. I'm speechless! ! !
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you for your valuable opinion! We must review our shortcomings and actively correct them. Try our best to achieve your satisfaction, welcome to supervise! Thanks!
Guest User
Business Queen Room
Stayed in Jun 2024
Travel with friends
4 review
2.0/5
Posted on Jun 16, 2024
I was very dissatisfied with my stay this time for five reasons. First, I checked in at close to 5 pm and was told that the room had not been cleaned and I had to wait for more than an hour. Second, the smell in the lobby was very strong and complex and uncomfortable. The four of us felt very uncomfortable as soon as we arrived in the lobby from the underground parking lot. , you can experience it by yourself; third, the twin room where two female friends lived had trouble sleeping due to abnormal noises when the air conditioner was turned on, and the maintenance was not timely and the maintenance staff repeatedly apologized in the middle of the night, resulting in complete insomnia; fourth, it was booked The balconies of two twin rooms with a view cannot be opened, and only the balcony of a business king room is open normally. The actual value of this room is reduced. In addition, the so-called higher-priced view rooms only face the scenic area, and due to the low floor of the hotel, they are not open. What kind of scenery is there? Fifth, the hotel management's approach and attitude towards the above problems are relatively indifferent and inefficient.
I have stayed in hotels countless times, and this is the first time I have encountered problems 1 and 2 at the same time in a hotel that looks great. It is recommended that the Ctrip platform and hotel management prioritize the verification and resolution of the abnormal smell in the lobby, while improving the hotel's basic management capabilities and efficiency. As a good brand, the facilities in the room are basically satisfactory. Since it is near the scenic spot and limited by the environment, the supporting issues are also understandable.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! It's a great honor to serve you. At the same time, thank you for your valuable suggestions. We know that this is the greatest love and help to us. We will seriously study and solve it to provide you with a more comfortable and warm stay experience. All the hotel staff look forward to your stay again!