Yingang Smart Design Hotel (Chengdu Shuangliu International Airport Southwest Minda Branch) Reviews

Response from Property: Distinguished guests: Hello! Thank you very much for choosing to stay in our hotel and sharing your experience! Thank you again for your affirmation of the hotel. I look forward to coming again. Have a nice trip!

Response from Property: 尊敬的賓客：您好！感謝您5分的好評哦！每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而温馨的回憶，希望銀港智慧設計酒店會是您回憶裏最温馨最獨特的那個！常回來看看哦，祝：安好！

Response from Property: We are sorry that our breakfast did not meet your taste. Although many guests gave the breakfast good reviews, we did not do a good enough job to satisfy you. The hotel will continue to upgrade the types and tastes of breakfast. We hope you will come again to taste it. We will definitely bring you a different breakfast experience.

Response from Property: Hello dear guests! Thank you very much for choosing to stay at our hotel and sharing your stay experience! If guests encounter relevant problems during their stay, they can report it to the front desk in time. We will try our best to help you solve the problem as soon as possible. Our hotel is committed to providing you with a cordial and thoughtful stay experience, and we sincerely look forward to your visit again!

Response from Property: Dear guest, thank you for visiting Yingang Hotel. I'm sorry that I didn't give you a perfect stay experience. The hotel slippers are delivered directly to the hotel by the agent. We also pay special attention to the issues you mentioned and will respond to the agent. To prevent similar situations from happening again. After receiving feedback from customer service about the serious smell in the room, the staff immediately went to the room to check. They also asked another guest who stayed in the room and they all said that there was no smell. If you have any questions during your stay, please You can contact us at any time. The hotel housekeeping center and front desk colleagues are dedicated to serving you 24 hours a day, so the hotel cannot handle your request for a refund after checking in and checking out. Thank you very much for your feedback, we will continue to work hard to do better.

Response from Property: Dear guest, we are sorry that you are not satisfied. We have learned about the incident and have criticized and educated the employee. We will increase the training of the front desk staff and hope that you can stay again and give you a satisfactory experience. , wish you a happy life!

Response from Property: Thank you for sharing your review. We are sorry that your stay at the hotel did not satisfy you. From your order, it seems that the room you booked is a light bed room. From the pictures, it is indeed an upgraded light luxury room for you. The pictures of the hotel rooms on the website are all real photos. The hotel has not received any problems with the shower water in the bathroom of this room. If guests report such problems, we will deal with them as soon as possible. The hotel's light luxury king-bed rooms are all close to the road. Since everyone has different sensitivity to sound, you can try to close the window to reduce the noise or communicate with the front desk to change the room type. At the same time, we sincerely apologize for the bad experience caused to you during this stay.

Response from Property: Dear guest, thank you for your choice to stay and your feedback. We sincerely apologize for the unpleasant experience brought to you. There is only one boiler in the hotel and the water source cannot be switched. After getting your message, I asked other customers one after another but did not receive any feedback on water cooling. We are deeply sorry that the guest accidentally pressed the doorbell after remembering the room number and disturbed your rest. We originally had no right to interfere with the construction of the shop next door. After receiving your feedback at 11 o'clock, the staff immediately contacted the staff on duty to understand the situation and report it. They also went to the shop next door to ask to stop the construction on the grounds that it would affect the residents. After discussions with no results, We privately resorted to forcibly closing the gates. Subsequently, the property management intervened and adjusted the construction time. It was not that we did not deal with the problem but only verbally apologized. I told you that the room fee is waived for you to cancel the order because you are afraid that Ctrip will deduct money repeatedly. It is just that you have always disagreed with the cancellation and it does not mean that you will not refund the fee if you have a bad review. Cancellation of the order is only a refund. The review is your right and we cannot interfere. Therefore, you can still evaluate normally after cancellation. The hotel held a meeting in response to this customer complaint to criticize and punish the staff on duty and management. Next, the hotel will vigorously train emergency measures to avoid such a situation from happening again. We apologize again for your dissatisfaction and look forward to your next stay to experience our better service.

Response from Property: Dear guest: Hello! Thank you very much for your stay and review. We always hope to leave a good memory for every guest who stays at Yingang Intelligent Design Hotel. Obviously, this time's stay failed to bring you a perfect ending. We are deeply sorry for your feedback. 1. Regarding the sound insulation of the hotel, the Qingxiang Smart King Room you booked is facing the street and is a little noisier. Xiaogang recommends that you book Xiaogang’s Zhenxuan Smart Deluxe Tatami next time. The rooms are not facing the street. Relatively speaking, It is much quieter, and Xiaogang also provides disposable earplugs in the room for guests to use for free. 2. Regarding the issue of collecting your deposit, Xiaogang has a reminder on its website that "the hotel is not a deposit-free hotel. The amount of the deposit depends on the number of rooms, and each room charges ￥100." Since Xiaogang has only been open for two years, all facilities and equipment are newly replaced. Thank you very much for your feedback. We will seriously reflect on our shortcomings and make improvements. Xiaogang will continue to work hard to improve and bring you impeccable professionalism and more meticulous service experience. If you are willing to give Xiaogang another chance, Xiaogang will make you feel the warmth of home!

Response from Property: 尊敬的賓客，非常感謝您對銀港的好評，我們一直秉持着為客人提供一流服務的準則，全心全意維客人服務，期待您的再次光臨，祝您旅途愉快！

Response from Property: 尊敬的賓客，非常感謝您對銀港的好評，我們一直秉持着為客人提供一流服務的準則，全心全意維客人服務，期待您的再次光臨，祝您旅途愉快！

Response from Property: 尊敬的賓客您好！非常感謝您選擇入住我們酒店並分享您的入住感受！賓客在住期間遇到相關問題可及時反映到前台，我們會第一時間儘可能的幫您解決問題，我們酒店致力於為您提供親切周到的入住體驗，真誠期待您的再次光臨！

Response from Property: 【免費送機服務】尊敬的賓客，您好！感謝您選擇我們酒店，看見您簡單而又深厚的好評真的是好激動哦，而且還這麼認可我們的服務~我們一直追求為客人提供最為貼心的服務，為顧客帶來超值的體驗。我們願意盡最大的努力，讓您的出行變得愉快順心，期待您的再次光臨，感受不一樣的風景。祝：一切順利

Response from Property: 【免費送機服務】尊敬的賓客，您好！感謝您選擇我們酒店，看見您簡單而又深厚的好評真的是好激動哦，而且還這麼認可我們的服務~我們一直追求為客人提供最為貼心的服務，為顧客帶來超值的體驗。我們願意盡最大的努力，讓您的出行變得愉快順心，期待您的再次光臨，感受不一樣的風景。祝：一切順利