Roland Ritz Hotel

Roland Ritz Hotel Reviews

Roland Ritz Hotel

No.318 Dongda Road, Jinjiang District, Chengdu, Sichuan, ChinaSee Hotel Details
Roland Ritz Hotel
Roland Ritz HotelRoland Ritz HotelRoland Ritz Hotel
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Guest Reviews

8.7/10
644 review
Verified reviews
Location8.8
Amenities8.7
Service8.8
Cleanliness8.7
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All reviews(644)
Positive reviews(615)
Reviews with photos/video(290)
Easy to get around(169)
Convenient location(156)
Close to metro(117)
Friendly front desk staff(62)
Many amenities(50)
Large rooms(41)
Perfect for business trips(23)
Loved the night views(10)
Negative reviews(29)
Guest User
Executive Suite (Overlooking City View+Extra Large Office Desk)
Stayed in Apr 2024
Solo traveler
1 review
10/10
Outstanding
Posted on May 20, 2024
Great location above a metro station, easy check-in clean and offered late checkout. Overall a great stay.
Response from Property: Thank you to the handsome little brother for choosing the Lola Ritz Hotel. Although your stay in Chengdu was only a brief one and I received your recognition, I am really happy. I look forward to seeing you again next time and wish you a pleasant trip.
Stayed in Oct 2022
Traveling with friends
1 review
10/10
Outstanding
Posted on Nov 6, 2022
I had a pleasant stay here with my friends in a quad room. Friendly and helpful hostess.
Response from Property: 您是我见过最友好的外国友人,也非常爱护我们的房间,我们24小时都有管家服务,可以解决您在住期间的任何问题 You are the most friendly foreign friend I have ever met, and you take great care of our room. We have housekeeping service 24 hours a day, which can solve any problems you have during your stay
Anonymous User
Cozy Queen Room
Stayed in May 2024
Couple
1 review
10/10
Outstanding
Posted on Jun 24, 2024
good 很OK
Response from Property: 感謝您選擇成都羅拉麗姿輕奢公寓!您對我們的肯定讓我們更有動力為客人提供周到温暖的服務,也歡迎您下次再來哦!
Guest User
Warm King Room (Refrigerator+Washing Machine)
Stayed in Apr 2025
Other
7 review
1.5/10
Posted on May 7, 2025
Checked in on May 3rd, the room rate of nearly 300 is not cost-effective. Originally booked for 2 nights, quickly refunded 1 night. Dissatisfied 1. The apartment hotel has no front desk. I can't find where to enter from Dadong Road Subway Exit A? ? Ctrip shows that there is a front desk picture. When I asked the cashier at the convenience store, I was given a cold shoulder. 2. The mirrored sliding door in the bathroom has no door handle. How to push and pull? How much does a door handle cost? 3. The toilet lid is also dirty, and it looks like cigarette burns. 4. The electricity was cut off at 9 o'clock in the morning. WeChat said that it was the property management who cut it off.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing our hotel and taking the time to share your feedback. We have conducted a detailed investigation of the issues you mentioned as soon as possible, and now we will explain the specific situation to you: During the May Day holiday, due to market supply and demand and holiday resource allocation, the prices of surrounding hotels generally increased. We always provide services at reasonable prices, and also mark the holiday price description on the booking page. During your stay, if you have any needs for room facilities or services, you can contact the front desk at any time or feedback through the service guide in the room. We are on call 24 hours a day to handle it for you. As an apartment hotel, we have a wake-up front desk at the subway entrance to provide guests with consultation and guidance services. Regarding the mirrored sliding door, its design adopts a handleless push-to-open method, and there is a convenient opening and closing button on the side. It may be inconvenient to use due to the lack of advance explanation. We will add a use guide sign in the room later. The guest room implements a strict three-level room inspection system before each check-in. The toilet and other facilities have been checked and confirmed to be clean and unstained. No abnormalities such as burn marks have been found. We will continue to strengthen the detailed inspection. The short power outage at around 9 o'clock on the same day was due to the property management's line safety inspection, which lasted only a few minutes. We apologize for not being able to inform you in advance due to the sudden situation. We have established a linkage mechanism with the property management to ensure that similar situations will be synchronized in the first time in the future. Thank you again for your supervision and feedback. We will continue to optimize the service details and look forward to having the opportunity to bring you a better experience in the future!
Guest User
Cozy Queen Room
Stayed in Apr 2024
Solo traveler
2 review
10/10
Outstanding
Posted on May 14, 2024
I came to Chengdu on a business trip and booked a room for 3 days. After arriving, it was beyond my expectations. I thought I would need to take out the clothes to dry myself, but I didn't expect that the room was equipped with a fully automatic washing machine with drying function, which brought me great convenience. The room was very clean and tidy, and you can see that the hygiene was done carefully. The room is well equipped. If you need something, just send a message to the front desk and it will be delivered. The service is in place. The only shortcoming is that there is no clothes drying rack, so it is not easy to dry the hand-washed socks. I hope this can be improved. Overall very satisfied
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing and staying at Rolla Ritz Light Luxury Apartment. Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can enjoy your stay at Rolla Ritz. Warmth like home. We look forward to your coming again to review our progress, and wish you a happy day!
Guest User
Boutique Comfy Suite - 2-Bedroom (Fridge)
Stayed in Apr 2024
Family
8 review
10/10
Outstanding
Posted on May 5, 2024
The service is very good. It is very suitable for bringing the elderly and children. There is a subway downstairs, which makes it convenient to go anywhere. There are many foods downstairs and the taste is also good.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Laura Ritz Hotel. We are glad that you have a pleasant stay in the hotel. Thank you for your support and trust in the hotel. Thank you for your valuable suggestions. We will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to your visit again.
Yihuanxian
Cozy Queen Room
Stayed in Mar 2024
Solo traveler
5 review
10/10
Outstanding
Posted on Apr 29, 2024
The room was very satisfactory. It was clean and tidy according to the reviews. The service was also very good. The hotel front desk is online 24 hours a day and you can consult if you have any questions. There is a food court and subway downstairs, which is very convenient for traveling and eating.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Laura Ritz Hotel. We are glad that you have a pleasant stay in the hotel. Thank you for your support and trust in the hotel. Thank you for your valuable suggestions. We will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to your visit again.
Guest User
Exclusive Two Bedroom Suite (separate Bedroom+wet Dry Separation)
Stayed in Mar 2024
Family
2 review
10/10
Outstanding
Posted on Apr 7, 2024
The hotel is very conveniently located. It is right outside Exit A of the subway station. The two subway lines are very convenient. You don't need to change subways to go to Chunxi Road Taikoo Li and the high-speed rail station. There are many delicious foods on the first floor, so you don't have to worry about eating. The room is exactly the same as the picture, the bathroom is comfortable, the floor is high and the view outside the window is good. You can stay here with confidence.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Laura Ritz Hotel. We are glad that you have a pleasant stay in the hotel. Thank you for your support and trust in the hotel. Thank you for your valuable suggestions. We will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to your visit again.
Guest User
Cozy Queen Room
Stayed in Mar 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Apr 3, 2024
After having dinner with friends, I walked around and only saw this Laura Ritz Hotel. I saw many hotels nearby online, but I didn't see where any of them were. So I booked this one. The sign was very conspicuous and the location was easy to find. There was a drugstore next to it, and it was right at the subway entrance. The room was very clean, and the bedding was also neat. Overall, I was quite satisfied.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Laura Ritz Hotel. We are glad that you have a pleasant stay in the hotel. Thank you for your support and trust in the hotel. Thank you for your valuable suggestions. We will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to your visit again.
Guest User
Cozy Queen Room
Stayed in Feb 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Mar 28, 2024
The hotel is in a great location, right at Exit A of Dongda Road Subway Station, which is very convenient for travel. The room is also very clean and tidy, and the facilities and equipment are very complete. The front desk service is also very good. There are a lot of snacks, hot pot, Jianghu cuisine, and barbecue downstairs. It is very convenient to eat, drink, and have fun.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to leave such a praise for our hotel. The hotel is located in the golden section of the Global Center and SKP Twin Towers. The transportation is convenient, and the excellent location of Jinjiang River also creates a superior view and landscape. At the same time, we are also very happy to see your praise for the hotel's cleanliness and hygiene. We are very happy that you are satisfied with our room. Your satisfaction and support are our driving force. We will continue to provide you with high-quality services and comfortable accommodation experience. Welcome to stay at home next time. All staff wish you a smooth work and a happy life.
Anonymous User
Cozy Queen Room
Stayed in Feb 2024
Business traveler
1 review
10/10
Outstanding
Posted on Mar 27, 2024
Very close to Chengdu East Station, the room is clean and tidy. I like sitting on the bay window in the room to watch the nightlife of this city. The traffic is busy and the night becomes more beautiful. There are many places to eat and business districts around. In short, the stay experience is very good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to leave such a praise for our hotel. The hotel is located in the golden section of the Global Center and SKP Twin Towers. The transportation is convenient, and the excellent location of Jinjiang River also creates a superior view and landscape. At the same time, we are also very happy to see your praise for the hotel's cleanliness and hygiene. We are very happy that you are satisfied with our room. Your satisfaction and support are our driving force. We will continue to provide you with high-quality services and comfortable accommodation experience. Welcome to stay at home next time. All staff wish you a smooth work and a happy life.
Anonymous User
Cozy Queen Room
Stayed in Feb 2024
Traveling with friends
4 review
10/10
Outstanding
Posted on Mar 26, 2024
Must give a good review, convenient transportation, clean and tidy rooms, good service, and all the food is downstairs. It's really super convenient. I will stay here again next time I come to Chengdu. I sincerely recommend this hotel [strong]
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to leave such a praise for our hotel. The hotel is located in the golden section of the Global Center and SKP Twin Towers. The transportation is convenient, and the excellent location of Jinjiang River also creates a superior view and landscape. At the same time, we are also very happy to see your praise for the hotel's cleanliness and hygiene. We are very happy that you are satisfied with our room. Your satisfaction and support are our driving force. We will continue to provide you with high-quality services and comfortable accommodation experience. Welcome to stay at home next time. All staff wish you a smooth work and a happy life!
Anonymous User
Cozy Queen Room
Stayed in Feb 2024
Business traveler
3 review
10/10
Outstanding
Posted on Mar 25, 2024
The environment is very good, the room is also very large, clean and tidy, with complete facilities. The lady at the front desk is very enthusiastic and the service is very thoughtful. It is very quiet at night. There is a subway station downstairs, which is convenient for travel. Five-star recommendation.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing and staying at Rolla Ritz Light Luxury Apartment. Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can enjoy your stay at Rolla Ritz. Warmth like home. We look forward to your coming again to review our progress, and wish you a happy day!
Anonymous User
Cozy Queen Room
Stayed in Feb 2024
Business traveler
2 review
10/10
Outstanding
Posted on Mar 22, 2024
The hotel environment and service are super [strong], and the facilities and equipment are complete. Clean and tidy, surrounded by delicious food downstairs, a few steps to the subway line 2 and line 8, to the East Railway Station Tianfu Square Chunxi Road Kuanzhai Alley is really convenient. In short, very satisfied
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing and staying at Rolla Ritz Light Luxury Apartment. Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can enjoy your stay at Rolla Ritz. Warmth like home. We look forward to your coming again to review our progress, and wish you a happy day!
Konmio
Cozy Queen Room
Stayed in Feb 2024
Couple
5 review
8.0/10
Very Good
Posted on Mar 21, 2024
Advantages: The location is very good, there are food supermarkets and subways downstairs, the password lock is very convenient, and the service is also very enthusiastic. The room is consistent with the picture, basically no difference. Disadvantages: The toilet and bathroom equipment are very poor, the exhaust noise is very loud, the shower equipment is not good, the middle of the shower head leaks, I don’t know if it has been disassembled and used, I dare not use it at all. The water from the top spray is not concentrated, the warm water will suddenly become hot water or cold water, and it is not easy to adjust left and right, which leads to colds. I sneeze and runny nose after taking a shower, and I wake up with a cold. I am speechless.
Original TextTranslated by Google
Response from Property: Thank you for your recognition of our service. Xiao Luo is really very happy. The hotel did not receive the guest's feedback on the room facilities in the first time, so we don't know which room it is, but we have arranged for engineers to check one by one and complete the repair. The hotel front desk has ginger tea, which we should have sent to you as soon as possible. I am really sorry. I hope you can give us a chance to correct it. I wish you a happy life.