Ascott Raffles City Chengdu

Ascott Raffles City Chengdu Reviews

Ascott Raffles City Chengdu

No. 3 Section 4 of South Renmin Road, Wuhou District, Chengdu, Sichuan, 610041, ChinaSee Hotel Details
Ascott Raffles City Chengdu
Ascott Raffles City ChengduAscott Raffles City ChengduAscott Raffles City Chengdu
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1 night

Guest Reviews

9.2/10
Very Good
1682 review
Verified reviews
Location9.3
Amenities9.1
Service9.2
Cleanliness9.2
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All reviews(1682)
Positive reviews(1630)
Reviews with photos/video(289)
Large rooms(160)
Convenient for shopping(118)
Friendly front desk staff(90)
Perfect for kids(62)
Close to metro(61)
Stayed multiple times(26)
Awesome gym(19)
Negative reviews(52)
Guest User
2-Bedroom Deluxe
Stayed in May 2025
Family
2 review
9.0/10
Great
Posted on Jun 17, 2025
The 2 bedroom that we book was huge. Loved the space. Morning breakfast was average, nothing to wow but at least the spread was decent. I will recommend families to book this 👍
Response from Property: Dear Guest, Greetings from Ascott Raffles City Chengdu! Thank you very much for your kindly feedback and we will keep up to provide a good service to our guests. We look forward welcoming you again in Ascott. Guest Service
Chris Vineyard
Studio Premier
Stayed in Apr 2025
Family
18 review
9.0/10
Great
Posted on Jun 2, 2025
The room is very spacious. But require ¥500/room deposit. I booked for 3 rooms, but another room is on another floor. A bit inconvenience for us. Others no issue.
Response from Property: Dear Guest, Greetings from Ascott Raffles City Chengdu! Thank you very much for your kindly feedback and we will keep up to provide a good service to our guests. We look forward welcoming you again in Ascott. Guest Service
dragonlily08
Two-Bedroom Deluxe Ultraman Theme Suite
Stayed in Mar 2025
Family
11 review
10/10
Outstanding
Posted on Apr 28, 2025
The room was big and very spacious. It was nice to have our family get to be in the same room without crowding and limited space. The kitchen and laundry was functional. We were able to enjoy the pool and had a relaxing moment at the spa. Take outs and food delivery was so convenient since grocery and restaurants are within the building, no need to go out. You can also do shopping hassle free.
6/12
Response from Property: Dear Guest, Greetings from Ascott Raffles City Chengdu! Thank you very much for your kindly feedback and we will keep up to provide a good service to our guests. We look forward welcoming you again in Ascott. Guest Service
Cschris73
2-Bedroom Deluxe
Stayed in Feb 2025
Traveling with friends
3 review
9.0/10
Great
Posted on May 6, 2025
Huge rooms and clean. The washing machine & dryer fit in nicely
Response from Property: Dear Guest, Greetings from Ascott Raffles City Chengdu! Thank you very much for your kindly feedback and we will keep up to provide a good service to our guests. We look forward welcoming you again in Ascott. Guest Service
Guest User
Deluxe Single Room (Expansive City Night View & Fridge)
Stayed in Jun 2025
Family
7 review
9.5/10
Amazing
Posted on Jul 12, 2025
Awesome! Good breakfast, nice location, good room. Gym is actually surprisingly good, compared to other hotels. Only issue - internet connection, both wi-fi and cellular worked horribly on 26th floor.
Response from Property: Dear Guest, Thank you for taking the time to share your experience with us. We truly appreciate your valuable feedback, as it helps us enhance our service quality. Regarding the Wi-Fi issue you mentioned on the 26th floor, we’ve immediately relayed this to our engineering team for inspection and improvement. We’re committed to providing all guests with a comfortable stay and exceptional service. We sincerely hope to welcome you back to Ascott Raffles City Chengdu the future, where we’ll have the opportunity to deliver an even better experience. t. Guest Service
Boon Seng
Deluxe Single Room (Expansive City Night View & Fridge)
Stayed in May 2025
Business traveler
5 review
10/10
Outstanding
Posted on Jul 1, 2025
The property is in Raffles City. Very convenient for meeting with friends and business meetings. Room is clean though the property is getting a bit old. The breakfast was good and the staff was attentive.
Response from Property: 尊敬的客人, 非常感謝您入住成都雅詩閣來福士，感謝您百忙之中抽出時間給出的反饋。我們會秉承讓住客滿意舒心的服務理念為您提供更好的服務，期待您的下一次光臨!
Cheryl
2-Bedroom Deluxe
Stayed in Apr 2025
Family
4 review
10/10
Outstanding
Posted on Jul 23, 2025
We stayed at this hotel twice during our stay in Chengdu. They were able to store our luggage while we explored Jiuzhaigou. Rainbow at the front desk kindly upgraded us to the huge 3-bed. The apartment was spacious with all the amenities including the washer/dryer. There was also a balcony overlooking the beautiful complex. The concierge team also kindly helped us locate our package. I will definitely stay here again!
Response from Property: Dear Guest, Greetings from Ascott Raffles City Chengdu! Thank you very much for your kindly feedback and we will keep up to provide a good service to our guests. We look forward welcoming you again in Ascott. Guest Service
Amran
2-Bedroom Deluxe
Stayed in May 2025
Family
5 review
10/10
Outstanding
Posted on Jun 13, 2025
In a shopping mall. Apartment is clean and well equipped. Easy to get around with Didi rides.
Response from Property: Dear Guest, Greetings from Ascott Raffles City Chengdu! Thank you very much for your kindly feedback and we will keep up to provide a good service to our guests. We look forward welcoming you again in Ascott. Guest Service
vr36
Deluxe Single Room (Expansive City Night View & Fridge)
Stayed in Apr 2025
Couple
10 review
8.0/10
Very Good
Posted on May 19, 2025
The breakfast was the greatest we had in China (including peanut butter or Nutella). We got an upgrade to one bedroom room which was huge. The staff is helpful, friendly and speaks English. Unfortunately, the windows in the room/breakfast area were extremely dirty from the outside. The views are not great but with dirty windows it gives very negative impression. I have never seen such dirty windows in any hotel in the world. Wifi was not working properly in the evenings.
Response from Property: Dear Guest, Greetings from Ascott Raffles City Chengdu! Thank you very much for your kindly feedback and we will keep up to provide a good service to our guests.At the same time, we sincerely apologize for the issues you encountered with the exterior window cleanliness and the WiFi connectivity in the evenings.Your feedback has been shared with our housekeeping and maintenance teams for immediate attention.We look forward welcoming you again in Ascott. Guest Service
Guest User
Deluxe Single Room (Expansive City Night View & Fridge)
Stayed in Apr 2025
Solo traveler
7 review
8.0/10
Very Good
Posted on May 14, 2025
I was so excited for this trip. I arrived at the hotel and they couldn't even find my reservation, after sometime of having about 3 people to find my reservation, I was then put in a room that had dust on surfaces as if it hadn't been cleaned in a while. Check out~I informed them that I would be checking out a little after checkout time (30min), they said this was OK but when I came back the room was already locked and I had to go up and down to sort it out and retrieve my belongings. I really wish I had a better experience with the service.
Response from Property: Dear Guest, Greetings from Ascott Raffles City Chengdu! Thank you very much for your feedback and we will keep up to provide a good service to our guests. We look forward welcoming you again in Ascott. Guest Service
Tan Hung
Deluxe Single Room (Expansive City Night View & Fridge)
Stayed in Mar 2025
Business traveler
3 review
10/10
Outstanding
Posted on May 30, 2025
Excellent service and well-kept, even after so many years of operation. Housekeeping service is also fantastic, providing me with additional bottled water for a person who requires a lot of hydration. Buffet breakfast for a service apartment is amazing.
Response from Property: Dear Guest, Greetings from Ascott Raffles City Chengdu! Thank you very much for your kindly feedback and we will keep up to provide a good service to our guests. We look forward welcoming you again in Ascott. Guest Service
Ailin
Studio Executive Room
Stayed in Mar 2025
Solo traveler
4 review
10/10
Outstanding
Posted on Apr 19, 2025
Overall a good stay after initial discomfort. I was initially given a corner room with an odd long layout where the door opened to a fridge and study desk in the middle of a corridor with the bed at one end and an old empty cabinet at the other. Space around the bed was too cramped to place luggage, and there was no mini kitchen unlike photos of this room type. The hotel acceded to my second request for room change on the second day (saying it was full on the first).The changed room was as represented in the photos and I could sleep at ease without staring down a dark corridor. I liked that the room sound proofing was quite good, gym was well-equipped, pool was clean and functional.
Response from Property: Dear Guest, Greetings from Ascott Raffles City Chengdu! Thank you very much for your kindly feedback and we will keep up to provide a good service to our guests. We look forward welcoming you again in Ascott. Guest Service
Guest User
Two-Bedroom Deluxe Ultraman Theme Suite
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on Jun 15, 2025
Absolutely great! Very clean and modern Suite, Hotel endowed with great facilities!
Response from Property: Dear Guest, Greetings from Ascott Raffles City Chengdu! Thank you very much for your kindly feedback and we will keep up to provide a good service to our guests. We look forward welcoming you again in Ascott. Guest Service
Ofan
2-Bedroom Deluxe
Stayed in Feb 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on May 9, 2025
The location and facilities are good. Breakfast varieties enable us to taste those local food that are spicy. The room is equipped with washing machine and dryer that enable us to clean our clothes.
Response from Property: Dear Guest, Greetings from Ascott Raffles City Chengdu! Thank you very much for your kindly feedback and we will keep up to provide a good service to our guests. We look forward welcoming you again in Ascott. Guest Service
Dazza A
Deluxe Single Room With Twin Beds (Expansive City Night View & Fridge)
Stayed in Feb 2025
Couple
5 review
7.0/10
Posted on Apr 19, 2025
Whilst the service was pretty good, the room a good size, and the location above a mall offered good options for sourcing supplies and meals, the interior of the hotel was looking its age, and getting away from the location was a bit tiresome. There was no direct acceas to the subway; instead you had to walk through the shopping mall, walk down a shoddy street for about 3 mins past a busy construction site, and then cross one of the major thoroughfares of Chengdu, all the time on the lookout for the delivery riders. Not very good value for money.
Response from Property: Dear Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely appreciate your kind remarks about our service, room size, and convenient location above the mall. Your constructive comments are invaluable in helping us enhance our guest experience. We deeply regret that certain aspects of your stay did not meet your expectations. Regarding the aging interior, we are actively working on renovation plans to modernize our facilities and ensure a more comfortable environment for our guests. Concerning the accessibility to the subway, we acknowledge the current inconvenience caused by the ongoing construction of Chengdu Line 18. The direct connection between the mall and the subway station is under renovation and is expected to reopen upon the completion of Line 18 in 2026. In the meantime, we apologize for the challenges posed by the temporary route, including the busy streets and construction site. Your safety and convenience are our top priorities, and we will continue to explore ways to improve access during this transitional period. We look forward welcoming you again in Ascott.