Crowne Plaza Chengdu Tianfu New Area

Crowne Plaza Chengdu Tianfu New Area Reviews

Crowne Plaza Chengdu Tianfu New Area

No.669 South Section Jiannan AvenueTianfu New Area Chengdu Sichuan, Shuangliu District, Chengdu, Sichuan, ChinaSee Hotel Details
Crowne Plaza Chengdu Tianfu New Area
Crowne Plaza Chengdu Tianfu New AreaCrowne Plaza Chengdu Tianfu New AreaCrowne Plaza Chengdu Tianfu New Area
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1 night

Guest Reviews

9.5/10
Outstanding
4213 review
Verified reviews
Location9.5
Amenities9.4
Service9.4
Cleanliness9.6
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All reviews(4213)
Positive reviews(4145)
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Large rooms(516)
Delicious breakfast(389)
Friendly front desk staff(368)
Well decorated(175)
Perfect for business trips(172)
Offers pick-up/drop-offs(60)
Luxurious(58)
Great swimming pool(45)
Negative reviews(68)
fafahanfafa
2 Double Standard
Stayed in Apr 2025
Family
14 review
7.5/10
Posted on May 19, 2025
Room is very big and spacious that is a big plus. Check in was smooth and quick. Generally service was ok. However, breakfast was disappointing. Bathroom was good and shower room. We like the pool great pool and gym. All in all not bad
Response from Property: 尊敬的客人，您好!非常感謝您選擇入住成都天府皇冠假日酒店，並抽出寶貴的時間分享您的入住體驗，收到您的反饋後，我們深感抱歉，酒店的早餐包含中西式餐點，種類也是比較豐富，這邊看到您的反饋後我們也與廚師團隊溝通，立即調整菜單，同時豐富中西式搭配，確保口味多元。此外，我們也看到您提到酒店房間寬敞、入住辦理快捷、浴室淋浴間很好，這讓我們感到非常欣慰。我們一直致力於為客人提供舒適、便捷的住宿環境，您的滿意是我們全體員工最大的動力。您的建議是我們進步的動力。期待下次能以全新的早餐品質迎接您，祝您生活愉快，事事順心!———成都天府皇冠假日酒店總經理 高立毅
Guest User
1 King Standard
Stayed in Jan 2025
Solo traveler
3 review
10/10
Outstanding
Posted on Feb 2, 2025
The hotel rooms are very clean and tidy, and the dental appliances used are disposable items. They are very safe to use and comfortable to sleep in. The facilities are complete, everything is available, and the equipment is also good, elegant. Customer service Ruby service is excellent.
Response from Property: 親愛的客人，感謝您簡潔而真摯的稱讚！服務是我們連接您的橋樑，能得到您的好評，我們倍感榮幸。我們的團隊始終懷揣着熱情與專業，希望在您入住的每一刻都能帶來温暖。您的滿意是我們前行的動力，期待您再次踏入這個温馨的空間，我們會用更貼心的服務，為您創造更多美好回憶。
Stefan Dudda
Deluxe 2-bed Room
Stayed in Apr 2024
Traveling with friends
1 review
9.5/10
Amazing
Posted on May 20, 2024
In this stunning property you feel like you are staying in The Capital Panem! The design is unique and extremely high quality The rooms are very large, never have i had this much space in a hotel room.. I travel a lot but i have never enjoyed this much space, quality, privacy… The building is made from solid marble and you hear nothing, no elevators whizzing, no other guests, no cleaners… nothing, just total silence. The staff is super nice and super helpful. They are available at your service all the time and they are getting it right. The location may seem remote and not immediately located in the center of all the action. However, this being modern Chengdu, you are only ever a short and inexpensive taxi ride away from everything. Well worth staying at the Crowne Plaza. Amazing Hotel.
Response from Property: Dear guest: Hello! Thank you for staying at the Crown Plaza Chengdu Tianfu New Area. It is an honor to receive your evaluation. Thank you for recognizing our service. We hope that our warm and hospitable service can leave you unforgettable and wonderful memories. Your support is the driving force for our progress. We look forward to meeting you again and wish you a smooth journey and a happy life!
HuffL
1 King Standard City View
Stayed in May 2024
Business traveler
5 review
8.0/10
Very Good
Posted on Jun 17, 2024
The breakfast was excellent and the staff were very pleasant. Room was spacious and clean. I would book here again.
Response from Property: Dear guest, we are truly delighted to receive your wonderful feedback. Your praise for our breakfast and the friendly staff warms our hearts. We take great pride in providing spacious and clean rooms for our esteemed guests like you.We are looking forward with great anticipation to your next visit. When that time comes, we will be more than ready to welcome you back with even better services and experiences. Thank you once again for choosing to stay at Crowne Plaza Chengdu Tianfu. We hope to see you soon.
Kit Lin
1 King Standard
Stayed in Nov 2023
Couple
22 review
9.0/10
Great
Posted on Dec 11, 2023
First time at Chengdu, Staff very helpful n friendly. Hotel just renovated in 2023, clean n nice. Walking distance to 民乐metro station, food stalls,
Response from Property: 尊敬的賓客，感謝您選擇成都天府皇冠假日酒店並與我們分享您的入住體驗。很榮幸在您入住期間酒店給您留下了美好的回憶，並且得到了您的喜愛。期待在不久的將來再次在蓉城與您相遇！
Guest User
One-Bedroom-Suite
Stayed in Nov 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Jan 20, 2025
convenient location with great room and amenities
Response from Property: 親愛的客人，感謝您簡潔而真摯的稱讚！服務是我們連接您的橋樑，能得到您的好評，我們倍感榮幸。我們的團隊始終懷揣着熱情與專業，希望在您入住的每一刻都能帶來温暖。您的滿意是我們前行的動力，期待您再次踏入這個温馨的空間，我們會用更貼心的服務，為您創造更多美好回憶。
Rudi
2 Double Standard
Stayed in Nov 2023
Family
9 review
9.5/10
Amazing
Posted on Dec 27, 2023
Great hotel! Highly recommend! Friendly English speaking staff who helped make our trip a memorable one. The breakfast is awesome! Wide variety of food, Western and Chinese, to choose from. The room we stayed in was big and clean with comfortable beds. Thank you to Echo, who checked us in and gave us one extra free breakfast. And thank you to Alan and his team for awesome service during breakfast! Will definitely stay here again when visiting Chengdu!
Response from Property: 尊敬的賓客:您好!感謝您下榻成都天府皇冠假日酒店。很榮幸收到您的評價感謝您對我們服務的認可，希望我們熱情好客的服務能為您留下久久難忘的美妙回憶，您的支持是我們進步的動力，期待與您再次相遇，祝您旅途順利，生活愉快!
Davis Lim
2 Double Standard
Stayed in Nov 2023
Family
90 review
10/10
Outstanding
Posted on Dec 26, 2023
I returned to stay after my trip to xiling snow resort and was happy to see Manager Echo at the reception who once again upgraded me again. The room was as large as my previous upgrade and on the level below the top floor, making the view even better than my last stay. Breakfast was as good as can be and I brought my kids to enjoy the pool which was great. I would highly recommend this hotel to anyone who wants to enjoy a good rest and be pampered with great services. Echo is the best person to speak to for advices on the choices of attractions to visit. He could even provide details on tourist locations beyond the city realm and gives you the perfect guide to time your journey as well as relevant information on far-away tourist sites. Thousand thanks to him as it made my holidays all the more merrier!
Response from Property: 尊敬的客人您好，很榮幸能得到您的認可。看到您對酒店的認可使我們倍受鼓勵。您的鼓勵是我們前進的動力和繼續努力的目標。祝您生活愉快，萬事順遂！
WONG FUNG MING
1 King Standard
Stayed in Oct 2023
Traveling with friends
2 review
10/10
Outstanding
Posted on Nov 9, 2023
New hotel, nice experience. 胡俊
Response from Property: 親愛的朋友，非常感謝您對我們酒店的體驗評價以及提到胡俊呢。“New hotel, nice experience.” 簡單的話語卻藴含著對我們的肯定。胡俊也會因為您的提及而備受鼓舞，我們期待着您的下一次到來，繼續為您創造美好的住宿回憶。
JaneHW
1 King Standard
Stayed in Apr 2025
Family
12 review
10/10
Outstanding
Posted on May 14, 2025
1. Sufficiently spacious space (luggage/bathroom/room) 2. Bathroom products are very good 3. The front desk staff is warm and friendly, the concierge is responsible, express delivery is collected, take-out robots are arranged for floor room service, and they are conscientious 4. The auntie in the lobby on the first floor is very good and helped me put my luggage in the trunk 5. The atmosphere of the whole hotel is very friendly...
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Crowne Plaza Chengdu Tianfu and taking the time to share your stay experience. We are very honored to add wonderful memories to your trip. You mentioned that the space is spacious, the bathroom products are good, the concierge is responsible, and the front desk is enthusiastic, which makes us very pleased. We have always been committed to providing guests with a comfortable and convenient accommodation environment, and your satisfaction is the greatest motivation for all our employees. Thank you especially for your affirmation of the service of the lobby aunt. Her attentiveness and thoughtfulness are the purpose of our hotel service. We attach great importance to the service performance of each employee, and your praise will inspire us to continue our efforts and continuously improve the quality of service. Crowne Plaza Chengdu Tianfu is located at No. 669, Jiannan Avenue, Tianfu New District, Chengdu. It has convenient transportation. It is 14 kilometers away from Shuangliu Airport, 60 kilometers away from Tianfu Airport, 10 kilometers away from South Station, 20 kilometers away from East Station, and 4 kilometers away from Shuangliu Railway Station. There are Tiexiang Temple Water Street and Yintai in99 in the surrounding area. There are also Huanglongxi Ancient Town, Chengdu Haichang Polar Ocean Park, SKP, Chengdu Research Base of Giant Panda Breeding and other attractions and shopping centers nearby. The hotel has 415 modern and elegant rooms and suites, all equipped with comfortable work areas, spacious bathrooms, high-speed Internet access and complete facilities, allowing you to relax and enjoy life or focus on work efficiently. Thank you again for your praise, we look forward to seeing you again at Crowne Plaza Chengdu Tianfu, and wish you a happy life! ————Gao Liyi, General Manager of Crowne Plaza Chengdu Tianfu
Anonymous User
One-Bedroom-Suite
Stayed in Apr 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on May 8, 2025
The hotel room is very good, with smart toilets, small refrigerators, complete facilities, and bedding and disposable items of good quality. The environment is also very good, clean and comfortable. Free parking is available on the ground and underground, which is very convenient. The housekeeper Ruby contacted in advance, with good service attitude, warm and polite, and the overall stay experience was very satisfactory.
Original TextTranslated by Google
Response from Property: 尊敬的客人，您好！非常感謝您選擇入住成都天府皇冠假日酒店，並抽出寶貴的時間分享您的入住體驗。我們非常榮幸能為您的出行增添美好回憶。您提到入住很舒適，設施齊全，床上用品質量好，環境不錯，免費停車，這讓我們感到非常欣慰。我們一直致力於為客人提供舒適、便捷的住宿環境，您的滿意是我們全體員工最大的動力。特別感謝您對管家Ruby服務的肯定，她的細心和體貼是我們酒店服務的宗旨。我們非常重視每一位員工的服務表現，您的表揚將激勵我們繼續努力，不斷提升服務質量。成都天府皇冠假日酒店位於成都天府新區劍南大道669號，交通便利，距雙流機場14公里，天府機場60公里，南站10公里，東站20公里，雙流火車站4公里。周邊有鐵象寺水街、銀泰in99，附近還有黃龍溪古鎮、成都海昌極地海洋公園、SKP、成都大熊貓繁育研究基地等景點及購物中心。酒店擁有415間摩登雅緻的客房及套房，均配有舒適的辦公區、寬大的浴室、高速網絡接口以及完善的設施，放鬆享受生活或專注高效地投入工作。還可到酒店的健身中心健身、游泳，或感受四川茶文化及休閑娛樂的麻將文化。再次感謝您的好評，我們期待您再次光臨成都天府皇冠假日酒店，祝您生活愉快！————成都天府皇冠假日酒店總經理 高立毅
Guest User
Deluxe Queen Room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 4, 2025
The service of Crown is good. The reception ladies such as Yara, Leal, and Ella actively recommend and coordinate to solve problems in time. I have to give a thumbs up 👍🏻. I hope the breakfast can be richer.
Original TextTranslated by Google
Response from Property: 尊敬的客人，您好！非常感謝您選擇入住成都天府皇冠假日酒店，並抽出寶貴的時間分享您的入住體驗。我們非常榮幸能為您的出行增添美好回憶。您提到酒店服務不錯，這讓我們感到非常欣慰。我們一直致力於為客人提供舒適、便捷的住宿環境，您的滿意是我們最大的動力。特別感謝您對酒店交通便利和環境的肯定，以及對yara，leal，ella熱情服務的認可。我們非常重視每一位員工的服務表現，您的表揚將激勵我們繼續努力，不斷提升服務質量。成都天府皇冠假日酒店不僅交通便利，周邊還有眾多景點及購物中心，是您出行的理想選擇。酒店的早餐種類豐富，包含中西式餐點，能為您的一天提供充足的能量。我們精心打造的舒適環境和優質服務，旨在讓每一位客人都能享受到家一般的温暖。再次感謝您的好評，我們期待您再次光臨成都天府皇冠假日酒店，祝您生活愉快！————成都天府皇冠假日酒店總經理 高立毅
Guest User
2 Double Standard
Stayed in Mar 2025
Traveling with friends
10 review
10/10
Outstanding
Posted on Apr 30, 2025
The hotel is very new and grand, with panda logos everywhere, so cute! The photos are very good, the breakfast is delicious, and the bed is very comfortable. Ruby sister is very nice. She called to ask if there are any requirements and confirm the arrival time before the arrival. Her tone is gentle and cute. The hotel also stored the luggage conveniently and safely when checking out.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好！非常感謝您的詳細好評！我們很高興您喜歡酒店的環境、早餐和服務。Ruby的貼心服務正是我們團隊的縮影。成都天府皇冠假日酒店致力於為每位賓客打造舒適、温馨的住宿體驗。期待您的再次入住，繼續為您提供優質的服務！————成都天府皇冠假日酒店總經理 高立毅
Guest User
2 Double Standard
Stayed in Mar 2025
Couple
2 review
10/10
Outstanding
Posted on Apr 23, 2025
I took my girlfriend to stay at Chengdu Tianfu Crowne Plaza to celebrate her birthday. Thanks to Iris for upgrading to an executive suite. The room is spacious and bright, and the bathtub is designed to be user-friendly. It is particularly relaxing to overlook the city night view while taking a bath. Although we did not inform her of the birthday request in advance, the small details of the warm decoration of the room still surprised us. Professional service and comfortable space have made it an unforgettable anniversary experience. It is worth recommending!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Crowne Plaza Chengdu Tianfu and taking the time to share your stay experience. We are very honored to add wonderful memories to your trip. We are very pleased that you mentioned that the room is spacious and bright, the bathtub is humanized, and the guest room is warmly decorated. We have always been committed to providing guests with a comfortable and convenient accommodation environment, and your satisfaction is our greatest motivation. Thank you especially for your affirmation of Iris's service. Her enthusiasm and proactive service attitude are the purpose of our hotel service. We attach great importance to the service performance of every employee, and your praise will inspire us to continue our efforts and continuously improve the quality of service. Thank you again for your praise, we look forward to your visit to Crowne Plaza Chengdu Tianfu again, and wish you a happy life! ————Gao Liyi, General Manager of Crowne Plaza Chengdu Tianfu
Guest User
2 Double Standard
Stayed in Mar 2025
Couple
3 review
10/10
Outstanding
Posted on Apr 23, 2025
The experience of staying at Crowne Plaza Chengdu Tianfu was unforgettable. Special thanks to Iris from the reservation department and Lora from the front desk for their excellent service! Iris patiently assisted me in adjusting my itinerary and accurately recommended a room with a view; Lora's enthusiastic and efficient check-in and thoughtful local guide made the journey seamless. Their sincere smiles and professionalism perfectly interpreted "feeling at home". I highly recommend this hotel - it has both the quality of an international brand and the warmth of Chengdu!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Crowne Plaza Chengdu Tianfu and taking the time to share your stay experience. We are very honored to add beautiful memories to your trip. You mentioned that it has both the quality of international brands and the warmth of Chengdu! This makes us very pleased. We have always been committed to providing guests with a comfortable and convenient accommodation environment, and your satisfaction is the greatest motivation for all our employees. Thank you especially for your affirmation of the service of Iris and Lora at the front desk. Her attentiveness and thoughtfulness are the purpose of our hotel service. We attach great importance to the service performance of every employee, and your praise will inspire us to continue our efforts and continuously improve the quality of service. Crowne Plaza Chengdu Tianfu is located at No. 669, Jiannan Avenue, Tianfu New District, Chengdu. It has convenient transportation, 14 kilometers from Shuangliu Airport, 60 kilometers from Tianfu Airport, 10 kilometers from South Station, 20 kilometers from East Station, and 4 kilometers from Shuangliu Railway Station. There are Tiexiang Temple Water Street and Yintai in99 in the surrounding area. There are also Huanglongxi Ancient Town, Chengdu Haichang Polar Ocean Park, SKP, Chengdu Research Base of Giant Panda Breeding and other attractions and shopping centers nearby. The hotel has 415 modern and elegant rooms and suites, all equipped with comfortable work areas, large bathrooms, high-speed Internet access and complete facilities, allowing you to relax and enjoy life or focus on work efficiently. You can also go to the hotel's fitness center to exercise, swim, or experience Sichuan tea culture and mahjong culture for leisure and entertainment. Thank you again for your praise, we look forward to your visit to Chengdu Tianfu Crowne Plaza Hotel again, and wish you a happy life! ————Gao Liyi, General Manager of Chengdu Tianfu Crowne Plaza Hotel