6th Floor, Building 2, Vanke Tianhui Center, Shanbanqiao Road, Chenghua District, Chengdu, Sichuan, ChinaSee Hotel Details
Choose dates to check available rooms
We Price Match
1 night
Guest Reviews
9.4/10
Outstanding
1930 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities9.4
Service9.4
Cleanliness9.4
Filter by:
Sort by:
All reviews(1930)
Positive reviews(1905)
Reviews with photos/video(410)
Easy to get around(356)
Convenient location(300)
Close to metro(220)
Classy environment(157)
Great value for money(140)
Friendly front desk staff(132)
Would stay again(41)
Loved the night views(13)
Negative reviews(25)
Mourad
Cloud Dream Surprise Room (Wolong Lake Night View + Custom Mattress)
Stayed in May 2025
Business traveler
2 review
10/10
Outstanding
Posted on Jun 9, 2025
Good hotel I like
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉!
Fryderyk Dudek
Cloud Dream Surprise Room (Wolong Lake Night View + Custom Mattress)
Stayed in Mar 2025
Solo traveler
8 review
10/10
Outstanding
Posted on May 6, 2025
Great hotel
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉!
Anonymous User
Cloud Dream Surprise Room (Wolong Lake Night View + Custom Mattress)
Stayed in Apr 2024
Business traveler
1 review
10/10
Outstanding
Posted on May 7, 2024
nice
👌
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉!
Guest User
Light Luxury Scenic View Double Bed Room
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 20, 2025
The hotel is well-equipped, clean, and comfortable. The scenery outside the window is eye-catching. The hotel front desk lady is warm and enthusiastic. It is recommended to scan the code to place an order for check-in, which will save dozens of yuan compared to buying through the APP. Three days and two nights cost less than 250 yuan, which is very cost-effective. I recommend friends who are traveling in Chengdu to come to this hotel.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!
Guest User
Cloud Dream Surprise Room (Wolong Lake Night View + Custom Mattress)
Stayed in Mar 2025
Solo traveler
6 review
9.7/10
Amazing
Posted on Apr 12, 2025
The transportation is very convenient, there is an escalator at the subway exit B2
The front desk service is very good. There is also a washing machine. There are clothes hangers in the toilet and windowsill for drying clothes, which is very convenient.
It is very convenient to send luggage
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!
Guest User
Cloud Dream Surprise Room (Wolong Lake Night View + Custom Mattress)
Stayed in Feb 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Mar 18, 2025
The location of the hotel is very convenient, just 50 meters from the subway entrance, and the transportation is very convenient. The lady at the front desk is also very enthusiastic. She will ask about your various needs and then arrange a room for you. The room is also very clean. Someone cleans it every day and the washing machine is disinfected. If you need laundry detergent, you can get it from the front desk. The front desk is open 24 hours a day. The lady sleeps there directly. I pay tribute to her dedication and the service is particularly thoughtful. There is a 24-hour convenience store downstairs, a shopping mall and a food court on the right, and a must-visit scenic spot. It's very good and a great experience
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing to stay in our hotel and sharing such a detailed stay experience! We are delighted to learn that you are satisfied with the hotel's location, sanitary services and surrounding facilities! The design of 50 meters direct access to the subway, 24-hour convenience stores and surrounded by shopping districts is to provide guests with the most convenient urban life experience. We are very happy to add convenience to your journey~ What touched us even more was your warm recognition of the front desk colleagues! We have always been committed to providing "warm service". Your praise has been conveyed to the team as soon as possible, especially the ladies at the front desk. Their goal is always to "create surprises for guests", and your affirmation is the greatest encouragement to them! Your satisfaction is our driving force. We look forward to meeting you next time and continuing to take you to explore more check-in attractions and food around the hotel! May every journey of yours be filled with wonderful memories.
Guest User
Cloud Dream Surprise Room (Wolong Lake Night View + Custom Mattress)
Stayed in Jan 2025
Traveling with friends
11 review
10/10
Outstanding
Posted on Mar 4, 2025
This hotel is a great value for money! First of all, the hotel has an excellent location. It is located in the city center and has convenient transportation. No matter where you want to go, you can easily get there. Secondly, the hotel's interior decoration is exquisite and elegant, the rooms are spacious and bright, and are equipped with high-quality bedding, comfortable bathrobes, mini bars and other thoughtful facilities, making you feel the warmth of home. Once again, the hotel's service attitude is also impressive. The staff is warm and thoughtful, and can provide you with the most thoughtful help whether it is checking in or answering travel questions. Finally, the hotel also provides a rich buffet breakfast and a variety of leisure and entertainment facilities, such as a gym, swimming pool and SPA center, to make your journey more colorful. All in all, highly recommended to all travelers!
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for staying at our hotel and sharing your experience. We are glad that you have recognized every aspect of our hotel. Through your meticulous description, we can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. We sincerely look forward to seeing you again!
Guest User
Cloud Dream Surprise Room (Wolong Lake Night View + Custom Mattress)
Stayed in Dec 2024
Solo traveler
5 review
10/10
Outstanding
Posted on Feb 5, 2025
Tianchengxin Hotel, this hotel is in a very good location. There is a subway entrance right outside and Tianjie opposite. It has everything you need for food, clothing, and daily necessities, as well as various snacks, a cinema, and a baker. I have passed by Chengdu many times and always stayed in this hotel. There is a supermarket downstairs and a counter outside. I look forward to staying here again!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!
Guest User
Cloud Dream Surprise Room (Wolong Lake Night View + Custom Mattress)
Stayed in Mar 2025
Couple
3 review
2.5/10
Posted on Apr 4, 2025
The room was very bad, the pillows and sheets were stained, the hot and cold water was pitifully small, the room was a renovated apartment, the air conditioner made strange noises when it was running, the whole room felt like a private hotel at the entrance of the Polytechnic University with a sign asking if you want to stay! Take the elevator to the 41st floor. When there are a lot of people, the elevator stops at every next floor! My advice to everyone: it’s not worth it! Not worth it! !
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing to stay in our hotel and we are very sorry for your experience during your stay. We attach great importance to the hygiene, facilities and service issues you reported and have immediately conducted verification and rectification with the relevant departments: 1. Hygiene issues: We have thoroughly checked the room cleaning process and immediately checked all linens, and strengthened cleaning standard training to ensure that such problems do not occur again. 2. Facility maintenance: The engineering team has repaired the abnormal noise of the air conditioner and the hot and cold water pressure problems. The elevator operation efficiency will also be optimized and scheduled to reduce waiting time during peak hours. 3. Room Upgrade: The apartment renovation experience you mentioned does not meet our standards. We will re-evaluate the room configuration. If you need further assistance, please feel free to contact the front desk to adjust the room type for you. Your feedback is the key to our improvement. We apologize again for the inconvenience and look forward to the opportunity to provide you with a better experience.
Guest User
Light Luxury Scenic View Double Bed Room
Stayed in Feb 2025
Business traveler
2 review
1.0/10
Posted on Mar 21, 2025
After arriving at the hotel, they asked me to cancel and rebook, saying that they supported some activities and would upgrade the room. Who knew the room we were given was even worse, the walls were dirty, the central air conditioning turned out to be a normal air conditioner, the switches in the pictures were gone, there was only one power socket, and it was inconvenient to turn on and off the lights. The tricks are too complicated and will only damage your reputation. The next morning, the construction site opposite started to make noises. The only bed was OK.
Original TextTranslated by Google
Response from Property: Dear guests, hello! First of all, thank you very much for choosing to stay in our hotel and for giving us your valuable comments on our services. We deeply regret the inconvenience you experienced during your stay and sincerely apologize to you. We take the issue you mentioned very seriously and have immediately launched an investigation: 1. Room upgrade issue: We understand your disappointment that your expectations for room upgrade did not match your actual experience. We promise to review our room upgrade policy to ensure we provide guests with a better upgrade experience in the future. 2. Room facility issues: Regarding issues such as wall hygiene, air conditioning type and inconvenient switching, we have notified the relevant departments to conduct a thorough inspection and rectification to ensure that all room facilities meet the standards and are kept in good condition. 3. Noise issue: We are deeply sorry for the inconvenience caused to you by the noise from the construction site. We will communicate with relevant parties to minimize the impact of the construction on guests and consider providing appropriate room replacement services for affected guests. 4. Bed Comfort: We are delighted that you are satisfied with the comfort of your bed, a standard we always strive to maintain. We value your feedback and will take this as an opportunity to further improve our service quality. We sincerely hope that you can give us another chance so that we can provide you with a better service experience. If you have any further comments or suggestions, please feel free to contact us. Thank you again for your understanding and support, and we look forward to seeing you again. I wish you a happy life!
Anonymous User
Cloud Dream Surprise Room (Wolong Lake Night View + Custom Mattress)
Stayed in Feb 2025
Business traveler
22 review
2.5/10
Posted on Mar 17, 2025
Opposite the hotel is a construction site, which was still under construction until 11pm. The front desk inexplicably asked people to cancel the order and place a new one, just like a pyramid scheme.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing to stay in our hotel and for giving us valuable comments on our services. We attach great importance to your feedback and are deeply sorry. The specific situation is explained as follows: 1. Regarding the construction site issue: The construction time of the construction site opposite the hotel exceeds the regular time period, which has indeed affected your rest experience. We understand your dissatisfaction very much. Normally, we will inform guests of the surrounding environment in advance and provide solutions (such as arranging rooms away from the construction site, providing noise-isolating earplugs, etc.). In response to this negligence, we will communicate and coordinate with the construction party to avoid noise disturbance at night. At the same time, we will strengthen the front desk's advance reminders to guests and provide affected guests with assistance to the best of our ability (such as room upgrades, late check-out, etc.). 2. Regarding the front desk service issue: We have immediately launched an investigation into the front desk staff's communication method in which they asked you to cancel your order and rebook. Initial judgment is that this may be due to errors in system operation or room status communication. Regardless of the reason, we deeply apologize for the inconvenience caused by this handling method. We will strengthen employee training and optimize service processes to ensure that similar incidents do not occur again. Thank you again for your feedback, your opinions are our motivation for improvement. If you have any other needs, please feel free to contact us (attached with contact information). We look forward to the opportunity to provide you with better services.
Anonymous User
Cloud Dream Surprise Room (Wolong Lake Night View + Custom Mattress)
Stayed in Oct 2024
Solo traveler
1 review
1.7/10
Posted on Nov 14, 2024
Because I had to go back and forth to Dongjiao Memory several times in a day, I booked an apartment hotel which was very close. It was also my first time staying in an apartment hotel, and I encountered a strange incident. In short, please see the picture for what happened after I checked out. It turned out that I didn’t clean up the battlefield after staying for one night. I was speechless!
Original TextTranslated by Google
Response from Property: Dear guest: We are very sorry for the unpleasant stay experience you have had. We apologize for the issues you discovered after check-out. We have always been committed to providing guests with a clean and comfortable accommodation environment, but this incident was indeed a failure on our part. We will immediately conduct a comprehensive inspection and rectification of room cleaning work, strengthen employee training and management, and ensure that similar incidents do not occur again. At the same time, to express our apology, we are willing to provide you with certain compensation or discounts for your next stay. We apologize again and hope you can give us an improved
Anonymous User
Cloud Dream Surprise Room (Wolong Lake Night View + Custom Mattress)
Stayed in Jul 2024
Couple
2 review
2.0/10
Posted on Aug 9, 2024
The wifi is unstable and disconnected after a while. They said they would upgrade the room type but it didn't. The sink in the bathroom is pitifully small. What I hate most is that they didn't do what they promised. I give it one star.
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry about the problem you mentioned. Generally speaking, we will upgrade the room types to better ones. We will also deal with the problem of wireless network further. We hope you can give us another chance! Welcome to visit us next time! I wish you a happy life!
Guest User
Cloud Dream Surprise Room (Wolong Lake Night View + Custom Mattress)
Stayed in Jan 2024
Couple
2 review
2.0/10
Posted on Feb 6, 2024
Whoever comes to stay here will be unlucky. Haha. It's hard not to be suspicious of how the good reviews on Ctrip came about.
Facilities: I am really speechless! I took a shower for less than half an hour in the evening when the hot water ran out. My whole body was covered in foam and I didn’t even finish washing my hair. I called the front desk and they told me to wait a moment because the hot water had run out and needed to be boiled. How long should I wait? I waited naked for almost half an hour, and my fever went from 23 degrees to 28 degrees. I couldn't stand the cold anymore, so I just took a shower at 28 degrees. There is a sensor light just after entering the door. It keeps flashing after 4 a.m. When the light is turned off, it flashes with a clicking sound, but it stops flashing when the light is turned on. Is your store a **? ? ? Finally I slept with the light on. The key point is that no one passed by the door. It was scary at four in the morning. The store owner's explanation was too sensitive. No matter how sensitive you were, you wouldn't have seen the light at the door on while I was in bed!
Hygiene: There were two big obvious stains on the sofa in our room, but I forgot to take a photo
Service: The next day, we went to the store to argue about what happened last night. Their boss kept arguing with us, saying that what we said was not true. He wanted to go upstairs to test the water heater in our room. We were out playing and felt that the test would take too long, so we refused at first. The boss got even more excited and then we said we would test it. If the test showed that there was no shortage of hot water or that the water was boiling slowly, we would apologize to the store in person and give it a five-star rating. The store promised to compensate us accordingly if the test showed that there was indeed a problem. The two of us, the front desk clerk and the boss were present at the time. I went up to measure the water temperature in the room where I stayed last night and found that it was obviously lower than the night before, dropping by 15 degrees in 13 minutes. It was calculated that after 30 minutes it would not reach a temperature suitable for taking a bath. but! ! ! ! ! ! The boss also noticed it and asked us to go downstairs halfway through the test. I thought they admitted that there was a problem. After going downstairs, I asked the boss questions. He went from being very confident before the test to being silent, no matter what we said! ! ! ! ! ! Regarding the problem with the lights, the boss asked why we didn’t call after 4 a.m. last night when there was a problem. He blamed us for not telling us at that time, 😅 hehe. ! ! ! ! ! What made me most angry was that we called Ctrip and 12315 to complain, but they told us to continue complaining and let us complain however we wanted! ! ! ! ! ! ! Anyway, I did take a cold shower at night and was woken up by a flash at four in the morning. From beginning to end, the boss did not give us an apology, but only accused us of lying and talking nonsense! We spent nearly 4 hours on this! ! ! ! ! Moreover, when we were arguing about this at the front desk, a guest also called and said that there was no hot water, but Ctrip stated that hot water was available 24 hours a day. Is this false advertising? This kind of boss should be closed down! ! ! ! ! ! !
Picture 1 and Picture 2 were taken when I was waiting for the water to boil. The water boiled for more than four minutes at 2 degrees.
Picture 3 shows the boss testing
Original TextTranslated by Google
Response from Property: First of all, you didn't want to pay the delay fee because of the overtime, so you made a scene at the front desk. We waived the delay fee for you, but instead asked for compensation and check-out fee. Then, regarding the problem you mentioned, the room sensor light is hidden at the door, a dim light strip about 30 cm wide, which will only light up when someone approaches. You could have called the front desk immediately to solve it for you, but you didn't say anything at the time, and used this as a threat to get a refund the next day. Regarding water heaters, our building has no natural gas so we use electric water heaters, which can meet the normal washing needs for at least half an hour. You know whether it is an exaggeration when you said that the temperature dropped from 60° to 20° when you put some foam on your head. Moreover, our hotel considers the needs of guests and uses Haier brand 60L electric water heaters, which are enough to meet the bathing needs of two people. It is impossible that Haier manufacturer is also making false propaganda. You came to the front desk and asked the boss for compensation, and the boss also made it clear that it was our responsibility and we would definitely compensate. If it was not our responsibility, then it would definitely not work. You went to test it, and the water temperature and time were normal. You also said that your girlfriend has a cold body and you want the hottest water. They found other reasons and excuses to ask for compensation. The boss accompanied you in the test for at least half an hour, and now you say that the test is not finished and asked you to come down. There are also surveillance channels at the time of your entry and exit, and the specific test time can be seen. Young people don't study hard and are so deliberate in order to extort a few dozen dollars for rent. Do they also think that other people are ignorant of right and wrong?
Anonymous User
Stayed in Oct 2023
Solo traveler
1 review
2.0/10
Posted on Dec 13, 2023
When I was sleeping on my side, I got a lot of red spots on my body. I don’t know what bit me! There might be bed bugs! Hygiene is not guaranteed. This is the first time I have encountered such a thing. I have never encountered such a situation when staying in a hotel before. I must give a bad review!
Original TextTranslated by Google
Response from Property: Hello, I'm sorry. We change our bed sheets and quilt covers for each guest. In all the years since we opened the store, no guest has ever said that there were bugs in our bed. If there were indeed bugs, you could have told us directly and we could have taken you to the hospital for examination and treatment. You checked in in November and did not report this problem to any of our staff during the stay. Why are you bringing this up in December? If you were one of our guests, when would you plan to pay the overdue room fees? You were in arrears with the rent every day, but we still believed in your character and let you continue to stay. Then you broke your promise every day and we couldn't stand it anymore, so we asked you to leave. We all act according to our conscience.