JW Marriott Hotel Changsha Reviews

The staff is outstanding, from the workers in the lobby, to Swank, to the staff at the lounge, and everyone at the reception desk. The service was exceptional, and hotel premises were excellent! The food and drink we were offered were also outstanding. In short, we would return to Changsha just to stay in your hotel again. Many thanks to you all!!

Very great experience. The hotel staff mr A. Xie (aixen) allowed us late cookout at 3pm. Excellent bf at 100 ¥ !! Large and great food selection for breakfast. Was considering the dinner Buffett but was too full from lunch and BF!! Overall great room and great experience.

Staff is very friendly and helpful and the place is very clean and comfortable.

Great hotel, good location, friendly staff. Met the GM during check in and he kindly approached to say hi seeing that I'm from SIN.

The hotel looks new and the facilities are maintained well. The breakfast is ok, and the staff are very friendly and helpful.

It was a pleasant stay. Live band was a highlight. The only mark down is that there isn’t clear separation of smoking and nonsmoking area in the bar. I was torn between wanting to enjoy the live band but want to stay away from second hand smoke.

Very new hotel. Buffet is especially good. Although the hotel is slightly far away from city centre, the metro is just right next to the hotel.

Hardware is splendid, software is subpar. Instead of a warm welcome during check in, we got a "cold and robotic" reception which is not something we would expect from a JW Marriott label. Maybe good help is difficult to recruit these days 😒

You would expect a 5 star hotel to be clean and provide excellent service… however we were disappointed especially after my friend recommended me to stay here since he was here a month ago. First thing I noticed was a wet floor after entering the guest lobby, thankfully they cleaned it after I told them. Second was our room was not clean, other than the basics like clean sheets and bathroom but the main table wasn’t wiped and they didn’t even vacuum the floor (especially the carpet) at check in and the day after. When we were checking in, the reception staff did not even inform us of how to access the wifi (maybe it is assumed to be common sense) nor did they let us know that we had late check out, had free mini bar soft drinks and we also had no welcome note (these small touches may seem minuscule since the TV says welcome however you would hope that an extra mile is taken at a great brand like JW Marriott). I hope these issues are able to be rectified for other guest, after all information and attentiveness is king in the service industry. The location is also not the most central but that is a personal preference given my short trip! I will have to give a special mention to the male receptionist that helped us a lot with our alipay, thank you again 😊

harry，alyson，sabrina are very helpful and kind. Would come back again!

Very nice

Callie，Sibyl, Eliane，Yancy，Enya，Layla，Emily

表扬前台harry eileen alyson sabrina

I felt fine, but when I came back, I found the sky had fallen! On June 27, I found a bug crawling on my leg in the middle of the night. I woke up suddenly and subconsciously pinched it to death and put it on the bedside. I regretted forgetting to take a photo at that time! ! ! The body of the bug was black and red. I thought it was a flying ant or something like that, and didn't think about it carefully. On June 28, I went to Orange Island in the morning and found that my left face was itchy and painful. At first I thought it was makeup removal, and then I thought it was allergy. In the afternoon, I went back to the hotel to remove makeup and iced it for a long time. After the room was cleaned, I found that the body of the bug was gone. On June 29, I didn't put on makeup because my face was rotten. . . . There were also white spots. . . . On June 30, it became festered, so I hurried to register at Nanjing tertiary hospital. The dermatologist took a look and said it was a rove beetle. At this time, I remembered the bug that I killed in the middle of the night on June 28! ! ! I showed the doctor the photos I took before, and the doctor confirmed it. I got the medicine, but I read online that it might leave scars. Now I feel so uncomfortable, like the sky is falling... Oh!