Hotel Punta Tragara Reviews

Facilities: There is no signal for mobile phones in the hotel room, the Wi-Fi signal is extremely unstable, and complaints have been made many times to no avail. The bathroom design is unreasonable, either very large or very small. The hair dryer and other facilities provided are also average and do not match the price. The sofa is very uncomfortable. The restaurant breakfast is simple, and the Michelin restaurant for lunch and dinner tastes bad and is quite expensive. Hygiene: The hygiene is average, the cleaning is perfunctory, and the towels are simply changed, and the clothes are not folded. Environment: The scenery is excellent, and the location requires walking and climbing for almost 20 minutes to reach the hotel, which is very tiring and hot. There is a public viewing platform at the door, and there are tourists almost 24 hours a day. The corridor elevator in the hotel is narrow, and there is nothing good except the excellent scenery. Service: The delivery is indeed very fast, and they will also help to book boats, etc. However, the staff of hardware facilities such as Wi-Fi cannot handle it. In short: If you want to see the scenery, just stay for one night and take pictures. Don't even think about pursuing cost-effectiveness. It costs nearly 50,000 yuan for two nights, and the hardware facilities, restaurants and services cannot keep up.

The room suddenly lost power at night. After waiting for an hour, the electrician said that the hotel's circuit could not be supplied. The next day, I told the front desk that they could not do anything and did not apologize. This is the case for a 10,000 yuan hotel. The service and experience are very poor. The front desk attitude is indifferent. The room type for Chinese people is the worst. I spent money and was treated like a fool. The hotel's swimming pool closes at 6 o'clock, and everything is closed after 8 o'clock. There are no entertainment facilities. I will not come again.

The most expensive hotel I have stayed in so far. The view of this room type is absolutely amazing. The location of the hotel itself is a viewing point of Capri Island. My room #35 is simply the best viewing position. The hotel The Michelin restaurant also has a great view (cliff view). The waiters in the hotel are also great. When you get to the pier and look carefully, there will be a hotel waiter holding a sign to pick up your luggage. They will help take your luggage and give you a ticket. The little train up the mountain? Basically, everyone on Capri Island is very kind. Although they drive wildly and quarrel, they are super nice to tourists when they turn their heads. It is indeed the world's premier resort, if it is not a little toss of traffic, I really want to come here every summer ❤️

I usually don't comment on hotels, but since not many people comment on this one, I hope my comments will help you choose a hotel. When booking the hotel, I was actually a little nervous, worried that the room was too small and too old (because the introduction did not show the renovation time, and the suite area was only 38 square meters). The fact is that it is quite clean and tidy (not inferior to the Six Senses I lived in Rome, which opened 23 years ago) and the area is wrong! In fact, each room is divided into two floors (living room and viewing balcony on the first floor; bedroom, cloakroom and bathroom on the second floor). The space is large enough, adding up to about 60 or 70 square meters. There is no need to elaborate on the scenery on the island. Because the hotel is at the end of the island, across the noisy famous shopping street, it enjoys the tranquility of one side, which is very suitable for leisure and vacation. What is more worthy of recognition is the service of this hotel. Luggage up and down the mountain, boat ticket purchase, travel time arrangement, throw it to the front desk, all for you to arrange properly, it is a wonderful accommodation experience.

Dear all, I am writing to share my experience during my stay at your hotel in June 2024, where I had booked a Master Deluxe Sea View room. Unfortunately, from the moment I arrived, I encountered several issues that greatly impacted my stay. First, the hotel staff was extremely impolite. Initially, I was given a dark and uninviting room, which felt like a cave. I had to request a room change to receive accommodations that matched the price I had paid. However, even in the second room, the cleanliness was below expectations. I even had to ask for the floor to be cleaned, as dust was visibly present. On the second evening, I requested a taxi from the reception staff. After spending 10 minutes providing the location details, I was told that no cars were available and that I should find my own transportation. This level of service was highly disappointing. Another situation that I have never encountered anywhere else in the world: during breakfast, we sat at a table, and an employee came over to tell us that the table was reserved. We had not been informed that a reservation was required for breakfast. When we explained this to her, she laughed in our faces and walked away. Moreover, the hotel itself feels outdated, and the overall service does not meet the expected standards. I did not feel welcomed throughout my stay. Given the price paid, I expected a much higher level of hospitality and service, but unfortunately, it was not delivered. It’s a shame to have your vacation ruined.

My husband and I stayed here mid May 2024. We planned a 3 week trip to Italy and are so disappointed we didn’t stay in Capri longer. This was our absolute favorite hotel during our trip, We were here for 4 nights and loved every minute of it. The hotel arranged transport from the airport in Naples to the ferry there, once we arrived in Capri our luggage was transported to the hotel. We were driven to the town center where we walked the 15 min gorgeous walk to hotel. The staff was incredible! Everyone from the front desk to housekeeping and waitstaff were so professional and kind. The breakfast was very nice and included an array of different pastries and other cooked items but you also had the option of ordering from their menu. Before we went out each night we would stop by the bar where they made the most fantastic cocktails. The staff always recommended the best places to go-Capri Rooftop, Aurora, etc. I wish I could remember the exact employees name she was so helpful. Regardless they were all fabulous and we can’t wait to return to Capri and this hotel.

The hotel is stunning. While you could take the perspective that the windy path to your room is not efficient, you'd miss the beauty in what has been built in such a unique place. Our room was amazing, much because of the view, but everything else complemented it well. Bed was heavenly, bathroom luxury, retro speaker with great sound, linens were great, and our balcony was peaceful (although the bees and seagulls had more of our breakfast we had on the terrace than we did!). Breakfast was great and the staff were even better. Pools are small but refreshing. Flow of restaurant into pool into terrace deck was really nice. Above all, we had exceptional service. We want to specifically call out Irene and Greta at the front desk who were warm and ever so helpful - made us feel like the most important people there. Thank you for a great stay. Butler service for our bags from the port was super helpful. If I have to say one thing negative, it's that it felt cheap to bag transfer as a pay service given the very significant room rates. But it was done very professionally and would have made the trek impossible without it.

This is truly a magical hotel. The lobby and building itself are remarkable. The room we had which was a junior suite, was huge and had the largest terrace/ deck I have ever had at a hotel with beautiful sea views and mountain vista. The service was excellent from top to bottom. The pool area is beautiful, and the breakfast is hard to beat, for the service, selection and certainly the view. If you call for room service, it comes almost immediately. Drinks and food are expensive but on par with what you would expect at a 5 Star resort, which this is. The Spa and Gym are underwhelming, but serviceable. The staff are all happy to help in any and every way imaginable. The only thing I would note, and to us it was a good thing, Punta Tragara is big walk to everything. It is at least a 10 minute walk to the main part of the town. We enjoyed the walk, it is gorgeous and interesting as well as scenic. It also takes away part of the downside of Capri which are the crowds. We found the isolation to be a HUGE positive, but if walking is an issue this may not be the place for you. There were just so many small and wonderful touches, and I can't wait to return! Grazie!