Hotel Punta Tragara Reviews

Facilities: There is no signal for mobile phones in the hotel room, the Wi-Fi signal is extremely unstable, and complaints have been made many times to no avail. The bathroom design is unreasonable, either very large or very small. The hair dryer and other facilities provided are also average and do not match the price. The sofa is very uncomfortable. The restaurant breakfast is simple, and the Michelin restaurant for lunch and dinner tastes bad and is quite expensive. Hygiene: The hygiene is average, the cleaning is perfunctory, and the towels are simply changed, and the clothes are not folded. Environment: The scenery is excellent, and the location requires walking and climbing for almost 20 minutes to reach the hotel, which is very tiring and hot. There is a public viewing platform at the door, and there are tourists almost 24 hours a day. The corridor elevator in the hotel is narrow, and there is nothing good except the excellent scenery. Service: The delivery is indeed very fast, and they will also help to book boats, etc. However, the staff of hardware facilities such as Wi-Fi cannot handle it. In short: If you want to see the scenery, just stay for one night and take pictures. Don't even think about pursuing cost-effectiveness. It costs nearly 50,000 yuan for two nights, and the hardware facilities, restaurants and services cannot keep up.

The room suddenly lost power at night. After waiting for an hour, the electrician said that the hotel's circuit could not be supplied. The next day, I told the front desk that they could not do anything and did not apologize. This is the case for a 10,000 yuan hotel. The service and experience are very poor. The front desk attitude is indifferent. The room type for Chinese people is the worst. I spent money and was treated like a fool. The hotel's swimming pool closes at 6 o'clock, and everything is closed after 8 o'clock. There are no entertainment facilities. I will not come again.

The hotel facilities are great! The only fly in the ointment that made me a little angry was that when we left the hotel and went to the pier to return to Sorrento, the front desk staff gave us the wrong port number. It was 21 but told us it was 12, which made us rush to catch up at the last moment of leaving Capri. Boat, this mistake is disappointing!

The most expensive hotel I have stayed in so far. The view of this room type is absolutely amazing. The location of the hotel itself is a viewing point of Capri Island. My room #35 is simply the best viewing position. The hotel The Michelin restaurant also has a great view (cliff view). The waiters in the hotel are also great. When you get to the pier and look carefully, there will be a hotel waiter holding a sign to pick up your luggage. They will help take your luggage and give you a ticket. The little train up the mountain? Basically, everyone on Capri Island is very kind. Although they drive wildly and quarrel, they are super nice to tourists when they turn their heads. It is indeed the world's premier resort, if it is not a little toss of traffic, I really want to come here every summer ❤️

I usually don't comment on hotels, but since not many people comment on this one, I hope my comments will help you choose a hotel. When booking the hotel, I was actually a little nervous, worried that the room was too small and too old (because the introduction did not show the renovation time, and the suite area was only 38 square meters). The fact is that it is quite clean and tidy (not inferior to the Six Senses I lived in Rome, which opened 23 years ago) and the area is wrong! In fact, each room is divided into two floors (living room and viewing balcony on the first floor; bedroom, cloakroom and bathroom on the second floor). The space is large enough, adding up to about 60 or 70 square meters. There is no need to elaborate on the scenery on the island. Because the hotel is at the end of the island, across the noisy famous shopping street, it enjoys the tranquility of one side, which is very suitable for leisure and vacation. What is more worthy of recognition is the service of this hotel. Luggage up and down the mountain, boat ticket purchase, travel time arrangement, throw it to the front desk, all for you to arrange properly, it is a wonderful accommodation experience.

I loved the view, the swimming, the food and the staff. The front desk arranged an amazing boat charter for us for the day and the experience was incredible. The hotel is private, clean and elegant. We did have an issue with bees when we dined outside but it didn’t take away from the incredible pasta dish only found in Capri.

We would not return to the Punta Tragara. The location is stunning, and our suite was beautiful, but the staff is unpleasant, with the exception of Federica, who is lovely, and the breakfast staff. Although it has gorgeous views, and is a 5 star, expensive hotel, it is 27 out of 44 hotels in Capri on tripadvisor. I should not have ignored this red flag. There are plenty of other hotels with gorgeous views, and you can also see the Punta Tragara's views from the end of the street (Via Tragara).

Took us back to an earlier era, which we enjoyed - amazing moonlight walk into town- over the Faraglioni, which I enjoyed painting - A true Italiano experience - beautiful suite from another era, & most lovely cliff hanging pool. The room was decorated from an earlier period, & the hotel reflected true italian decor -

We chose this hotel from the amazing photos on their website of the room category we selected. The cost was significant but we felt it was worth it when we booked it. We arrived and were shown to our room which was in the basement of the hotel. It looked NOTHING like the room category we had paid for. There were no full height windows and doors with unobstructed perfect sea views...instead there were small porthole like windows. We could see the water but a few windows were covered in part by trees because our room was so far beneath the hotel that we were in the trees(again, not even close to the all water, no obstruction views they advertised). The furniture was gross and cheap. They had a rusted chair in the bathroom. The porches were supposed to have chaise lounges on them. We got a tiny pair of cafe chairs with a tiny little table. We were so disappointed. We had been looking forward to this for a year. The lobby is also gross and outdated with random desks/tables/cords. The carpet is old and the stair carpeting is also old and dirty. The staff was WONDERFUL though...so nice and friendly and the service was great. The food was amazing. If they hadn't false advertised our room category, we would have really had a great experience. It is more like a 4 star hotel in terms of our room and the common areas....it is such a great property and they could make it amazing if they put a little money and effort into it. The service and food were 5 star quality but the rest was 4 star quality. And the prices were high 5 star prices.

If you are looking for the most stunning views, beautiful rooms, and kindest staff- look no further than Punta Tragara. I did tons of research comparing across many 5 star hotels before our first time to Capri and my ultimate decision proved to be perfect. This hotel is situated in the best possible vantage point of Capri. The views are jaw dropping and will have you not wanting to leave the hotel. The location is removed enough from the busy town center but still just a beautiful and enjoyable stroll away. You also have the ability to take a walk ( may be aggressive for some) down to Fontelina and Da Luigi beach clubs. The food served at the hotel at breakfast, lunch and dinner is all delicious. Pre-dinner sunset cocktails while listening to live music or a DJ is an absolute dream. This is all topped off by the most amazing staff that will leave you wanting to keep coming back to this hotel year after year. They certainly accomplished that with us and we are about to head there for our 4th time and couldn’t be more excited! Thank you Punta Tragara team for creating such a special place that feels like home to us.

First off, housekeeping stole money from us (it wasn’t a lot of money), but when we told the front desk they basically said “we asked them and no one said they took anything.” No one really seemed to care about it only one person apologized and the other staff members swept it under the rug. In general, service was poor with the exception of a couple of staff members in addition to the theft. Second off, room photos are misleading - photos depict an up to date, modern room, when in fact, our room looked like it had not been updated in 30 years. Really disappointed in the experience here overall. My husband and I were on our honeymoon and this hotel was our last stop. The entire trip we had exceptional service at every other hotel and Punta Tragara was absolutely one of the worst 5 star hotels we have ever stayed in.

iloved this hotel.. it was at the top of the island.. the place was recently redone and just opening for the season so there were some bumps in the service.. the rooms were comfortable and well appointed.. the staff was well intentioned but not really well seasoned.. i suspect this is because we came close to opening day.. i will definitely go back as i liked the intimate feel to the hotel.. i also like that it was not the most trendy resort.. almost like a hidden gem

The hotel is a beautifully maintained hotel which has all the in room amenities I could want bar perhaps hair straighteners which you rarely expect. There is a box of bathroom accessories, fully stocked mini bar which is refreshed in the evenings and a walk in wardrobe space. The hotel is very clean and nothing is shabby. The main thing about this hotel that makes it worth the price tag is the view. The views from the rooms with balconies facing the sea are perfection. You could sit and stare at the view all day. We had 4 balconies to our room and all were gorgeous! The staff were very helpful again as you would expect from a 5 star hotel in Capri. They were great at arranging bags to and from the ferry and it’s a very well organised arrangement. I would say if feel like the food in Capri for the standard is a little more expensive and not as fantastic as elsewhere in Italy, personally speaking. The spa was nice but for £200 for a massage for one hour I have had better and at much better value.

Dear all, I am writing to share my experience during my stay at your hotel in June 2024, where I had booked a Master Deluxe Sea View room. Unfortunately, from the moment I arrived, I encountered several issues that greatly impacted my stay. First, the hotel staff was extremely impolite. Initially, I was given a dark and uninviting room, which felt like a cave. I had to request a room change to receive accommodations that matched the price I had paid. However, even in the second room, the cleanliness was below expectations. I even had to ask for the floor to be cleaned, as dust was visibly present. On the second evening, I requested a taxi from the reception staff. After spending 10 minutes providing the location details, I was told that no cars were available and that I should find my own transportation. This level of service was highly disappointing. Another situation that I have never encountered anywhere else in the world: during breakfast, we sat at a table, and an employee came over to tell us that the table was reserved. We had not been informed that a reservation was required for breakfast. When we explained this to her, she laughed in our faces and walked away. Moreover, the hotel itself feels outdated, and the overall service does not meet the expected standards. I did not feel welcomed throughout my stay. Given the price paid, I expected a much higher level of hospitality and service, but unfortunately, it was not delivered. It’s a shame to have your vacation ruined.