Blvd. Kukulcan Km 19.5, Seccion A 2da etapa, Zona Hotelera, Cancun, Quintana Roo, 77500, MexicoSee Hotel Details
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1 night
Guest Reviews
8.0/10
Very Good
110 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.1
Amenities7.8
Service8.0
Cleanliness8.0
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All reviews(110)
Positive reviews(9)
Reviews with photos/video(6)
Negative reviews(1)
DavidSmith
Deluxe King Room
Stayed in Apr 2024
Solo traveler
1 review
10/10
Outstanding
Posted on May 23, 2024
We have been to the GR Solaris Cancun All Inclusive 3 times in the past all excellent this visit the same excellent.
Sam
Deluxe Room
Stayed in Apr 2023
Family
1 review
6.5/10
Posted on May 22, 2023
The location is good, supermarket and many restaurants are nearby, they also have a 24 hrs coffer shop, which is good for us to have a simple breakfast before we hang out in the early morning.
However, we have to bring our big suitcase to level 3 by staircase and the cleanness needs to improve.
Anonymous User
Deluxe Double Room
Stayed in May 2023
Couple
28 review
10/10
Outstanding
Posted on Jul 5, 2023
We liked this hotel, ocean view and entertainments. Friendly staff.
Guest User
Deluxe Room With Balcony
Stayed in Nov 2024
Solo traveler
4 review
8.0/10
Very Good
Posted on Feb 26, 2025
First of all, it has everything for the price
The room condition was also good
It was available before check-in
It was connected to the sea, so it was good to go see.
The variety of restaurants was a bit disappointing
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Guest User
Deluxe Room Free Wi-Fi
Stayed in Nov 2023
Family
15 review
7.5/10
Posted on Jan 4, 2024
The room is a bit old and not suitable for the elderly. There are too many ups and downs.
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ℳℓsiℳℓye
Deluxe Room, Balcony Lagoon View
Stayed in Jan 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Mar 12, 2025
Clean and sanitary, good service
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Guest User
Deluxe Room
Stayed in Apr 2023
Solo traveler
34 review
2.0/10
Posted on May 20, 2023
I really don't want to come here. I have stayed in the worst hotel with the lowest cost performance in North America, not one of them.
Facilities: First of all, the facilities are very old, the door handles of some stairs are missing, the beach area is basically in chaos, and the garbage is not cleaned up in time
Service: I gave the front desk a tip of $20 when I checked in. Not only did he not upgrade the room and give me any discounts, but he gave me the wrong room and gave me a room that was already occupied by someone else. I swiped my card to go in and saw a family in the room The person and the hostess who was taking a shower were really embarrassed. When he went to the front desk again, he didn't feel sorry at all. Instead, he said that I read the wrong room number (in fact, he gave it wrong, and I took photos for records. ) The door card is easy to fail, and I am impatient to find the front desk. Later, when I checked out, I changed to a female front desk, and it turned out that I had to charge an extra fee. I asked for a tip in disguise, and I was charged 6 dollars (I don’t know why). Really bad attitude, clever tricks.
Hygiene: Poor Poor Poor Poor
Environment: The beach seems to be unmaintained, it’s full of seaweed, it’s uncomfortable to walk in the shallow water, the legs are scratched by the seaweed, there are too many people, dirty and messy, the elevator is very slow and crowded, I basically never squeezed into the elevator, it’s all about walking .
The food is also very poor. It is said to be all-inclusive, but if you don’t have a reservation, you can only go to one restaurant to eat. The food in this restaurant is not even as good as the canteen of my school in the United States. The variety is single and unpalatable. I later gave the waiter 20 Knife tip into a restaurant that requires a reservation, there is no advantage except iced Coke is delicious. The cocktails are directly made with that kind of food coloring bottle and alcohol. It's terrible to drink. It has a particularly bad taste. Don't drink it. Buying a bottle of beer for a few dollars outside is better than this.
This hotel has no advantages and is very dirty and deceitful. You must not live in it. You can stay in Marriott and Hyatt, but don't stay in this hotel and the other two in Cancun under this hotel group!
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Guest User
Deluxe Room
Stayed in Feb 2023
Traveling with friends
3 review
8.0/10
Very Good
Posted on Mar 26, 2023
The overall cost performance is quite high
The hotel booked in the evening includes a restaurant, the western restaurant is delicious
The ingredients are very good. Do you need to make an appointment one or two days in advance?
Those who like to take pictures by the sea can take pictures on the beach of this hotel.
The sea here is blue-green and very clear.
When choosing a room, it is recommended to choose a room that does not collude with the room next door, otherwise it will be super expensive. They are all Indians or Americans who play music and hold parties😂
The hotel has free canoe or sailing projects, you can walk there or take the hotel's free shuttle bus
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Guest User
Deluxe Room
Stayed in Jan 2023
Traveling with friends
2 review
10/10
Outstanding
Posted on Feb 18, 2023
Very nice hotel, all inclusive of food, lodging and play. The food and beverages are very complete, and you can basically satisfy what you want to eat and drink. The service personnel are also more attentive to meet the needs of customers.