Sofitel Cairo Nile El Gezirah

Sofitel Cairo Nile El Gezirah Reviews

Sofitel Cairo Nile El Gezirah

3 El Thawra Council St Zamalek, El Orman, Zamalek, Cairo, Cairo Governorate, 11518, EgyptSee Hotel Details
Sofitel Cairo Nile El Gezirah
Sofitel Cairo Nile El GezirahSofitel Cairo Nile El GezirahSofitel Cairo Nile El Gezirah
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1 night

Guest Reviews

8.7/10
Very Good
86 review
Verified reviews
Location9.0
Amenities8.4
Service8.7
Cleanliness8.7
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All reviews(86)
Positive reviews(77)
Reviews with photos/video(22)
Awesome stay(20)
Loved the view(16)
Great location(12)
Great service(11)
Tasty food(8)
Clean and tidy(7)
Negative reviews(9)
ISMAZURA
Luxury King Room With Full Nile View
Stayed in Mar 2025
Business traveler
4 review
10/10
Outstanding
Posted on Apr 28, 2025
Strategic location and great hospitality. Breathtaking full view of Nile river.
Response from Property: Dear Valued Guest,BonjourThank you for your kind words regarding our strategic location and hospitality. We are delighted to hear that you enjoyed the breathtaking views of the Nile River during your stay.Thank you for making Sofitel Cairo Nile El Gezirah your choice, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next nearest stay to your "home away from home" in Cairo.Sincerely,Jasmin Sarah ArendtGuest Experience Manager
DRESNER
Luxury King Room With Full Nile View
Stayed in Dec 2024
Booked for others
4 review
10/10
Outstanding
Posted on Jan 18, 2025
Good location with excellent services , staff are friendly and helpful , nice Nile river view
Response from Property: Dear Valued Guest,BonjourIt was our pleasure having the chance to have you with us, as we are delighted to know that you fully enjoyed your experience with us at Sofitel Cairo Nile El Gezirah, which is always a great pleasure to receive such high ratings from our Guests, as it truly serves as a motivational factor in striving to achieve excellence.Thank you for making Sofitel Cairo Nile El Gezirah your choice. The Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next nearest visit.Sincerely,Jasmin Sarah ArendtGuest Experience Manager
Gozali
Luxury King Room With Full Nile View
Stayed in Nov 2024
Solo traveler
3 review
7.5/10
Posted on Dec 30, 2024
Room smell bad and old, location is great in front of Nile river, staff was so helpful and polite
ChPang
High Floor Premium King Room With Partial Nile View
Stayed in Oct 2024
Couple
7 review
9.0/10
Great
Posted on Dec 7, 2024
The hotel is centrally located in a quiet area in Zamalek and easily accesible to all atttactions in Cairo. The hotel has aged and yet being maintained fairly.
Guest User
Club Luxury King Room With Full Nile View
Stayed in Sep 2024
Solo traveler
29 review
10/10
Outstanding
Posted on Oct 15, 2024
The view was amazing, breakfast good and staff very friendly. Would stay there again.
Dejitar
Luxury King Room With Full Nile View
Stayed in Jan 2024
Traveling with friends
34 review
7.0/10
Posted on Feb 7, 2024
No doubt the view is great, but it’s the hotel in Egypt, and the service is not worth the money.
Response from Property: Bonjour Valued Guest,First of all thank you for your comment, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Rest assured that your constructive comments will be shared with the concerned department heads for improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially,Iman El GabalyGuest Experience Manager
Guest User
High Floor Premium King Room With Partial Nile View
Stayed in May 2024
Couple
5 review
5.0/10
Posted on Jun 22, 2024
This is the worst hotel I have ever been. I stayed in there for two nights. I enjoyed the Jacuzzi with my swim suit. After that I wanted to swim in swimming pool, the staffs said that my swim suit is made by cotton as underwear, so I could not swim there. I have shown the label (80% Nylon) to them and they asked me to take off my swim suit for double checking (I was nude and insulted in the dressing room). Moreover, their staffs challenged my Englishand took the photo of my swim suit without my permission. I claimed that I would make the complaint to their headquarter and they refused to provide their business card and name to me. I felt angry and their assistant manager, Mr Saad (the only one was willing to show his business card) could not help. I wonder why my swim suit could be used in Jacuzzi, but not swimming pool. Why they could take the photo on my swimming suit, insulted me (as I naked to them) and refused to take the responsibility. I felt very bad and angry. They have the excellent hardware and swimming pool, but you could not use it, why not choose other more user friendly hotel? If you want to have a great holiday, don't take this hotel, only disappointment left to you. If you want to spoil your vacation, this is excellent choice. Thank you.
Response from Property: Dear Valued Guest,It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist.It is indeed a concern that you feel the services offered was not up to the expected fine standards; we will of course take this very seriously and rectify any unusual shortfalls that may have occurred during your stay.Your feedback has been most valuable and we have addressed the issues with the Hotel’s Concerned departments and will also integrate this in our training program to ensure the non-reoccurrence of such mishap.Let me seize this opportunity to thank you for taking the time to bring this matter to our attention, as honest opinion and constructive criticism is the only way that would enable us to improve and meet our guests expectations.Sincerely Yours,Iman El GabalyGuest Experience Manager
Ahmad
High Floor Premium King Room With Partial Nile View
Stayed in Nov 2023
Couple
78 review
10/10
Outstanding
Posted on Dec 28, 2023
Next to nile river..good view..nice in house restaurant..love tajin..
Mukhtash
Premium Twin Room With Partial Nile View
Stayed in Nov 2024
Traveling with friends
7 review
10/10
Outstanding
Posted on Dec 10, 2024
So good hotel i like it
Baheej Baras
High Floor Premium King Room With Partial Nile View
Stayed in Apr 2025
Couple
4 review
9.5/10
Amazing
Posted on Jun 28, 2025
Good hotel
Response from Property: Dear Valued Guest,BonjourThank you for your positive feedback. We are delighted to hear that you enjoyed your stay with us at Sofitel Cairo Nile El Gezirah. Your satisfaction is our priority, and we look forward to welcoming you back in the very near future.Sincerely,Jasmin Sarah ArendtGuest Experience Manager
Guest User
High Floor Premium King Room With Partial Nile View
Stayed in Aug 2023
Family
1 review
2.0/10
Posted on Sep 13, 2023
Not happy at all. Was expecting top service but instead got staff that did not want to understand my concern. This resulted in me losing the entire amount I paid for my booking.
Response from Property: Dear Esteemed Guest, Allow me to sincerely apologize to your goodself for failing to meet your expectations with regard to some points of your stay, whilst at the same time I thank you for taking the time to bring this issue to our attention.I do hope that we will have the opportunity once again to serve you in the very near future. Cordially;Iman El GabalyGuest Experience Manager
Ana-Maria Datcu
Luxury King Room With Full Nile View
Stayed in Apr 2024
Booked for others
186 review
10/10
Outstanding
Posted on Jul 25, 2024
Business travel! Everything was great!
Response from Property: Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Cordially,Iman El GabalyGuest Experience Manager
Tom.Njogu
High Floor Premium King Room With Partial Nile View
Stayed in Apr 2025
Solo traveler
2 review
10/10
Outstanding
Posted on May 13, 2025
Perfect
Response from Property: Dear Valued Guest,BonjourWe are delighted to know that you enjoyed your recent experience with us, exceeding your expectations. It was our pleasure having the chance to have you with us, as we will be looking forward to your next nearest stay to your "home away from home" in Cairo to create many more memorable experiences with us.Sincerely,Jasmin Sarah ArendtGuest Experience Manager
Benny the kid
Superior Twin Room with Partial Nile View
Stayed in Apr 2023
Business traveler
46 review
9.5/10
Amazing
Posted on May 20, 2023
Again, Sofitel proved to be the best hotel in Cairo with its luxurious amenities and breathtaking view of the Nile. The food at Kebabgy is delicious (best restaurant on the premise), so don’t miss going there during your stay.
Response from Property: Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit.Cordially,Iman El GabalyGuest Experience Manager
Guest User
Luxury King Room With Full Nile View
Stayed in Jan 2024
Family
3 review
10/10
Outstanding
Posted on Feb 22, 2024
Very clean Hotel and kind staff
Response from Property: Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager