Verdi Budapest Aquincum Reviews

Response from Property: Dear Guest User,Thank you so much for your glowing feedback! We’re absolutely thrilled to hear that your stay at Verdi Budapest Aquincum was not only enjoyable but truly unforgettable.It’s wonderful to know that the expansive swimming pool area and stunning surroundings left such a strong impression—we’re proud to provide a tranquil oasis where guests can unwind and take in the beauty around them. Your appreciation for the seamless organization from check-in to check-out is incredibly rewarding to our entire team.Most of all, thank you for acknowledging the warm welcome you received. Creating a heartfelt and memorable guest experience is what we strive for every day, and your words mean the world to us.We can’t wait to welcome you back for another amazing escape.Warmest regards, Philippe Mahuas General Manager

Response from Property: Dear Megan,Thank you for taking time to review the Verdi Budapest Aquincum. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. Please accept our apology regarding the gantry, we had a minor technical difficulty which has been solved within a sort time. Much appreciated to highlighting our breakfast, our spacious well equipped rooms and our colleagues, it’s great feedback to the team so they can continue to provide a high-quality service. Regarding the heater please kindly note that we do have main heater in all bedrooms underneath the windows however we are sorry to hear that your room got chilly quite fast. Despite this we all looking forward to your next visit at the Verdi Budapest Aquincum in the near future. Sincerely, Philippe Mahuas General Manager

Response from Property: Dear Guest User,Thank you very much for your thoughtful review of Verdi Budapest Aquincum. We’re truly pleased that your overall impression was positive, and that you enjoyed our spa facilities, including the swimming and relaxation pools, jacuzzi, and saunas, as well as our excellent breakfast—these are highlights we’re proud to share with our guests.We also appreciate your candid comments regarding the condition of the property, and we acknowledge that certain areas would benefit from refurbishment. Your feedback is important to us as we continue to evaluate improvement plans.Regarding parking, we understand your perspective and want to kindly note that our parking fee is transparently displayed on our all listings, and that our pricing is aligned with other 4-star properties in Budapest. Nonetheless, your input is valuable, and we will consider how to better communicate these details to ensure clarity.Thank you again for choosing to stay with us—we hope to welcome you back for an even more enjoyable experience in the future.Kind regards, Philippe Mahuas General Manager

Response from Property: Dear Guest User,We sincerely regret to hear about the disturbing experience you had during your stay at Verdi Budapest Aquincum. Your concerns regarding room assignments, security, and the response from our team member are deeply troubling, and we wholeheartedly apologize for the distress this has caused you and your family.On the day in question, we experienced an unexpected issue with our room management system, which led to some confusion with room allocations. Despite these challenges, our team did their best to support guests however, we deeply regret the inconvenience caused and understand how frustrating this must have been for you.The safety and comfort of our guests are of the utmost importance, and the situation you described does not reflect the standards we strive to uphold. We acknowledge that the room mix-up and lack of immediate resolution created unnecessary frustration, and we deeply regret that your mother felt unsafe.We sincerely appreciate the feedback regarding our team’s responsiveness, and we will ensure that these concerns are addressed with urgency. Providing a secure and seamless experience for all guests is a priority, and we regret that this was not met during your visit.If there is anything further we can do to assist you, please do not hesitate to reach out. We take your feedback seriously and will use it to improve our services moving forward.Kind regards, Philippe Mahuas General Manager

Response from Property: Dear Beth.Ben,Thank you for taking the time to share your detailed feedback about your stay at Verdi Budapest Aquincum. I am delighted to hear that you found the hotel clean, our staff friendly and helpful, and that you enjoyed your meal at The River Bar. It’s wonderful to know that you appreciated the facilities of the Aronia Spa and Wellness Center and the peaceful location, and I truly value your recommendation.I appreciate your note about the swimming pool area, and I will ensure that our team reviews the flooring to enhance safety for our guests. I also regret that one of the saunas was out of service during your visit, but I’m glad you were still able to enjoy our other wellness amenities.Thank you once again for your thoughtful review. We look forward to welcoming you back in the future for another enjoyable stay.Warm regards, Philippe Mahuas General Manager

Response from Property: Dear Guest User,Thank you for taking time to review the Verdi Budapest Aquincum. We are pleased to learn that overall our Hotel met with your expectations and you had a nice time with us. Thank you for your constructive comments about the improvements and your experience, we will continue collecting feedback from our guests so we can review and improve. We all hope to have the opportunity to welcome you back at the Verdi Budapest Aquincum in the near future.Sincerely,Philippe MahuasGeneral Manager

Response from Property: Dear pandora,Thank you for taking time to review the Verdi Budapest Aquincum. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. Much appreciated to highlighting our really good breakfast and our very helpful and friendly colleagues, it’s great feedback to the team so they can continue to provide a high-quality service. It is great to read that you found our room big with great amenities and we are glad to see that you liked the facilities of the Aronia Spa and Wellness Center too. It is true that however we are not centrally located, we are have excellent public transport links making it easy to reach the center. Ultimately, we are delighted to read that you were able to discover local gems as the Csalánosi Csárda in the surroundings. We all hope to have the opportunity to welcome you back at the Verdi Budapest Aquincum in the near future.Sincerely,Philippe MahuasGeneral Manager

Response from Property: Dear Guest User,Thank you for taking time to review the Verdi Budapest Aquincum. We regret to learn that in some aspect our hotel did not meet with your expectations therefore your stay with us was not as enjoyable as you expected. It is disappointing to read that our location was inconvenient for you despite it was clearly indicated on trip.com. However, we do apologize for the inconveniences you experienced regarding the cleaning and the bathroom. Please rest assured that we have forwarded your comments to the relevant department, and we can assure you that we are taking necessary steps to avoid similar guest feedback. Thank you for your constructive comments about the improvements and your experience, we will continue collecting feedback from our guests so we can review and improve. We all hope to have the opportunity to welcome you back at the Verdi Budapest Aquincum in the near future.Sincerely,Philippe MahuasGeneral Manager

Response from Property: Dear Roypim Vichitphorn,Thank you for taking time to review the Verdi Budapest Aquincum. It is nice to learn that overall, our hotel met your expectations, and you had a nice time with us. Many thanks for highlighting our wonderful breakfast and our friendly colleagues. It is great to read that you liked the facilities of the Aronia Spa and Wellness Center and our car park too. However, please kindly note that our car park costs 14 ERU per day. We all hope to have the opportunity to welcome you back at the Verdi Budapest Aquincum soon. Sincerely,Philippe MahuasGeneral Manager

Response from Property: Dear Max2003,Thank you for your kind feedback. I'm delighted to hear that you enjoyed the spacious comfort of your room and had a relaxing experience at our Aronia Spa & Wellness Centre. We take great pride in offering a tranquil retreat where guests can unwind and recharge, and it's wonderful to know that these aspects of your stay met your expectations.Your satisfaction is our greatest reward, and we hope to welcome you back soon for another rejuvenating visit to the Verdi Budapest Aquincum Hotel.Warm regards, Philippe Mahuas General Manager

Response from Property: Dear Anonymous User,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. Much appreciated to highlighting our location near public transport links. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Response from Property: Dear Irina Spatar,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Response from Property: Dear Guest User,Thank you for your feedback! We’re happy to hear that everything was OK during your stay at the Verdi Budapest Aquincum.We hope to welcome you back again for another enjoyable visit in the future!Kind regards, Philippe Mahuas General Manager

Response from Property: Dear Barbora0105,Thank you for your feedback! We’re happy to hear that everything was okay during your stay at the Verdi Budapest Aquincum.We hope to welcome you back again for another enjoyable visit in the future!Kind regards, Philippe Mahuas General Manager