Ibis Budapest City

Ibis Budapest City Reviews

Ibis Budapest City

Ntak: Sz19000370, Akácfa u. 1-3, District VII-Erzsebetvaros, Budapest, Pest, 1072, HungaryView Hotel Details
Ibis Budapest City
Ibis Budapest CityIbis Budapest CityIbis Budapest City
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Ibis Budapest City Guest Reviews

3.9/5
Good
87 review
Verified reviews
Location4.2
Amenities3.5
Service3.9
Cleanliness4.0
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All reviews(87)
Positive reviews(21)
Reviews with photos/video(4)
Great location(11)
Clean and tidy(7)
Awesome stay(7)
Easy to get around(6)
Friendly front desk staff(4)
Delicious breakfast(3)
Negative reviews(3)
Anonymous User
Room with 2 Single Beds Equipped with the New Bedding
Stayed in Nov 2023
Other
3 review
2.7/5
Posted on Jan 1, 2024
The room is old. There are few strand of hair in bathroom and table. The lower cabinet has dust. We were allocated to the last room near the fire exit, probably not alot of customers stay there, therefore not cleaned properly. Bed and pillows are old and soft No fridge, no tissue box, no kettle. But the staff are help and nice.
Response from Property: Dear Guest,Thanks for your feedback.We are pleased to hear that you were satisfied with our staff.We are sorry to hear that your overall experience fell short of your expectations. We have addressed the issues with the cleaning and room amenities. Although the tissue box, fridge and kettle in the room are still not standard at ibis hotels, we have improved our cleanliness and the quality of basic amenities since your last stay.We hope to welcome you again in the near future.Yours sincerely,Marcell VighQuality Manager
Laura Lorena Castiblanco
Room with 2 Single Beds Equipped with the New Bedding
Stayed in Oct 2023
Couples
1 review
5.0/5
Outstanding
Posted on Nov 25, 2023
Near to city center. Breakfast was very delicious and varied, I need more fruit, in the menu, but it is personal. Our room was clean and we were able to sleep peacefully.
Response from Property: Dear Laura Lorena Castiblanco,Thank you very much for the kind review and for choosing us for your last stay in Budapest.We are glad to hear that you were satisfied with our services and had a nice sleep during the night despite the city center location.Thank you also for the improvement idea regarding the breakfast offer we will consider in the future.We look forward to welcome you back in the near future.Kind regards,Marcell VighQuality Manager
Jet2709
Room with 1 Double Bed Equipped with the New Bedding
Stayed in Dec 2023
Couples
3 review
5.0/5
Outstanding
Posted on Jan 25, 2024
Good location and clean hotel woth freindly staff
Response from Property: Dear Jet2709,Thank you for your feedback!We're delighted to hear that you enjoyed our location, cleanliness, and friendly staff. We look forward to welcoming you back soon.Best regards, Marcell VighQuality Manager
Guest User
Room with 2 Single Beds Equipped with the New Bedding
Stayed in Mar 2024
Family
5 review
5.0/5
Outstanding
Posted on Apr 7, 2024
Everything was ok Highly recommended
Response from Property: Dear Guest,Thanks a lot for your feedback!We are excited to hear that everything was fine and you would recommend us highly. We aspire to have you once again in future.With kind regards,Marcell VighQuality Manager
Joe0412
Room with 1 Double Bed Equipped with the New Bedding
Stayed in Nov 2022
Solo travelers
57 review
4.0/5
Very Good
Posted on Dec 24, 2022
Ibis is a well known brand and provides  a good 3 star (European standards) business hotel experience. I like that it's eco friendly with no single use items in the room (toiletries, slippers etc) . No kettle in the room and no complimentary water Bed was comfortable, wifi fast, shower powerful and heating worked well(much needed) . Breakfast was satisfactory with lots of gluten free options which was a nice touch. Fast check in & out, walking distance to major attractions.  Overall a very nice stay.
6/9
Response from Property: Dear Joe,Thank you very much for taking the time to write your review. We are pleased to see that overall you enjoyed your stay. Please note that the kettle in the room here is not standard in 3 star hotels, but we can always provide hot water at reception.Thank you again for staying with us and we hope to be part of your future travel plans to Hungary.Best regards,MarcellQuality Manager
Meshkov
Room with 1 Double Bed Equipped with the New Bedding
Stayed in May 2023
Business travelers
5 review
4.0/5
Very Good
Posted on Jun 10, 2023
Fine hotel, but pillows are not holding the neck properly so it's impossible to have good rest. Because of this factor I will never choose this hotel again.
Response from Property: Dear Meshkov,Thank you very much for taking the time to write your feedback.We are sorry to hear that you were not fully satisfied with your stay.As everyone is different, we understand that one kind of pillow cannot fit for all.Next time please let the reception know about the inconvenience as we are ready to provide you more pillows or other type of pillow 24/7.We look forward to welcoming you back to ibis Budapest City.Kind regards,Marcell
kim_travels
Room with 1 Double Bed Equipped with the New Bedding
Stayed in May 2022
Couples
4 review
4.7/5
Amazing
Posted on Aug 7, 2022
Great staff who were approachable and able to recommend great activities. The room was cozy and in a great location and the breakfast was excellent with lots of variety i.e. teas, juice, salad, fruits, meats etc. I recommend the waffle for breakfast. The only thing that may need improving was the shower cubicle, it was so tiny you could hardly turn around in it.
Response from Property: Dear Kim,Thank you for your wonderful feedback!We’re delighted to hear that our staff could recommend great activities and that you enjoyed the cozy room and wide breakfast offer. We are happy to see you liked the waffle for breakfast.We apologize for the inconvenience with the shower and will consider this for future improvements.We hope to welcome you back soon!Best regards, Marcell VighQuality manager
Guest User
Room with 2 Single Beds Equipped with the New Bedding
Stayed in May 2024
Travel with friends
1 review
3.5/5
Posted on Jun 13, 2024
You have to carry your luggage up six stairs before you can check in at the front desk. 𣎴Convenient. There is no shelf for toiletries in the bathroom of the room on the first floor. But the mattress is of moderate hardness and very comfortable.
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Response from Property: Dear Guest,Thank you for sharing your feedback.We understand that carrying luggage up six steps to the reception can be inconvenient. Our receptionists are always available to assist with luggage, although they might not always notice the need without a request, especially during busy times.We also acknowledge your comment about the lack of shelves in the bathroom for toiletries. We'll consider this in our future improvements. We're pleased to hear that you found the bed to be comfortable.We hope to welcome you back in the future!Best regards,Marcell VighQuality Manager
人生就是要吃吃喝喝
Room with 1 Double Bed Equipped with the New Bedding
Stayed in Oct 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jan 18, 2024
Located near the subway station, It is convenient to transfer to bus or light rail The hotel is also very bright and safe. Room service and front desk service are available 24 hours a day. The size of the hotel is also very comfortable.
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Response from Property: Dear guest, thank you very much for your feedback! We are glad to hear that you were satisfied with our hotel's location and service. Looking forward to your visit again! Sincerely, Marcell VighQuality Manager
Zifuxiaoshuang
Room with 2 Single Beds Equipped with the New Bedding
Stayed in Mar 2024
Travel with friends
26 review
4.0/5
Very Good
Posted on May 3, 2024
The room is in a good location. It is safe and convenient to travel. The bed of Ibis is reliable and good. However, the shower is not very comfortable. The faucet is also low and leaks a little. The front desk is very friendly. Thumbs up 👍 and also like the help of Ctrip customer service!
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Response from Property: Dear Zifuxiaoshuang, thank you for sharing your feedback. We're glad to hear that you were satisfied with our hotel's location, beds, and front desk service. At the same time, we also attach great importance to the bathroom issues you mentioned. We will try our best to improve the shower facilities to ensure a better stay experience for every guest. Hope to welcome you again in the future! Sincerely, Marcell VighQuality Manager
-IC
Room with 1 Double Bed Equipped with the New Bedding
Stayed in Jun 2024
Solo travelers
16 review
3.0/5
Posted on Oct 3, 2024
Good location, clean but very small rooms. Rooms are a bit neglected
Original TextTranslated by Google
Response from Property: Dear Ibrahim,Thank you for sharing your experience with us! We are pleased that you found the location and the cleanliness of the hotel positive. However, we are sorry to hear that the size and condition of the room you received did not meet your expectations.We take your feedback seriously and will forward it to the appropriate departments so that we can improve the maintenance of the rooms. We hope to welcome you again in the future and provide you with a better experience.Best regards,LászlóQuality Manager
Guest User
Room with 1 Double Bed Equipped with the New Bedding
Stayed in Jun 2024
Business travelers
21 review
4.2/5
Very Good
Posted on Jul 25, 2024
The room is big, no slippers and toothbrush 🪥, good location
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to share your feedback.Even though the amenities you were missing are not standard at ibis hotels, we are glad to hear that you had a nice stay overall and we look forward to welcoming you back in the near future! Kind regards, Marcell Vigh Quality Manager
Nikolay Polozov
Room with 2 Single Beds Equipped with the New Bedding
Stayed in Sep 2023
Booked for others
3 review
5.0/5
Outstanding
Posted on Oct 8, 2023
I really liked the hotel, the new room has everything you need. The area is the best location in Budapest.
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Response from Property: Уважаемый Николай Полозов,Большое спасибо за ваш отзыв!Мы рады, что вам понравился наш отель и новые номера с всем необходимым. Приятно слышать, что вы оценили наш район как лучшее место в Будапеште.Будем рады видеть вас снова!С уважением,Marcell VighQuality Manager
Guest User
Room with 2 Single Beds Equipped with the New Bedding
Stayed in Nov 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 7, 2023
Clean and hygienic, the location is very good. Metro Line 2 is just downstairs.
Original TextTranslated by Google
Response from Property: 親愛的客人，非常感謝您的反饋！我們很高興聽到您對我們的清潔衞生和地理位置感到滿意。期待您的再次光臨！此致，Marcell VighQuality Manager
Anonymous User
Room with 1 Double Bed Equipped with the New Bedding
Stayed in Jun 2023
Couples
5 review
2.7/5
Posted on Jul 8, 2023
The environment is very average. There is a black dirty thing on the towel. I don’t know what it is. It is recommended to bring your own towel. Hand sanitizer and shower gel are the same thing. That is to say, there is no hand sanitizer. Poor review. The 24-hour front desk service is quite good
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at the ibis Budapest City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate that you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,MarcellQuality Manager