Mercure Resort Sanur Reviews

Response from Property: Dear Naw Hay,Thank you so much for your kind words and for sharing your experience at Mercure Bali Sanur Resort.We’re truly delighted to hear that you felt warmly welcomed by our team. A friendly smile and genuine hospitality are at the heart of what we do, and it’s wonderful to know it made your stay more enjoyable.We're also thrilled that you loved the scenery—our peaceful gardens and beachfront views are something we’re very proud to share with our guests.We hope to welcome you back again soon for another relaxing and memorable stay.Warm regards,Samuel TheodorusGuest Experience Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your wonderful experience with us! We are truly delighted to hear that you enjoyed your stay and that our accommodations provided a sanctuary for your travels. Your kind words about the timeless elegance of our rooms and the comfort of our beds are deeply appreciated.Our team takes immense pride in delivering exemplary hospitality, and it warms our hearts to know that their efforts made such a positive impression on your stay. I will be sure to share your kind words with everyone who contributed to making your visit memorable.We look forward to the opportunity to welcome you back and ensure your next visit is just as impeccable as this one.Warm regards,AnnaGuest Experience

Response from Property: Dear Guest,Thank you for your kind words! We’re glad you enjoyed our prime beachfront location and found the resort comfortable and clean. It’s wonderful to hear that our service met your expectations. We look forward to welcoming you back to Mercure Bali Sanur Resort soon!Warm regards,Samuel TheodorusGuest Experience Manager

Response from Property: Dear Lesley Alison,Thank you for sharing your wonderful feedback. We are truly grateful for your kind words about our team and the cleanliness of our rooms. It's fantastic to hear that you enjoyed our beach, pools, and the spa – we’re delighted you had such a positive experience. We truly value your feedback regarding the room's decor and food options, and will certainly take your comments into account as we continually strive to enhance our guests’ experiences.We deeply appreciate your recommendation and hope to have the pleasure of welcoming you back in the near future. Your satisfaction is our top priority, and we look forward to making your next stay even more enjoyable.Warm Regards,Samuel TheodorusGuest Experience Manager

Response from Property: Dear Guest,Thank you for taking the time to share your recent experience at Mercure Bali Sanur Resort.We’re pleased to hear you enjoyed our beachfront location and truly appreciate your kind words about our team. It’s always encouraging to know our staff’s friendliness and professionalism made a positive impression.We’re also grateful for your candid feedback regarding the room condition, breakfast quality, and amenities. Your comments are important, and we take them seriously. We understand that certain elements of the guest experience did not meet your expectations, and we sincerely apologize for any inconvenience this caused. Please know that we are actively working on areas of improvement, including room updates and enhancing our breakfast offerings, to ensure a better stay for all our guests.Thank you again for your honest review. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable experience.Warm regards,Samuel TheodorusGuest Experience Manager

Response from Property: Dear Guest User,Thank you for sharing your feedback with us. We're very sorry to hear about the issues you experienced with the shower during your stay — this is certainly not the standard we aim to provide.We understand how frustrating it must have been to wait so long for hot water, and we appreciate you bringing this to our attention. Our maintenance team has been informed to investigate and address the issue promptly to ensure future guests have a more comfortable experience.Thank you again for your comments, and we hope to have the opportunity to welcome you back and provide a better stay.Warm regards,Samuel TheodorusGuest Experience Manager

Response from Property: Dear Guest,Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay with us and appreciated the direct access to Sanur Beach for those beautiful sunrises. While our building may be older, we strive to maintain the high standards that the Accor group is known for, and we're glad this made a positive impact on your experience. We hope to welcome you back soon for another wonderful stay.Kind regards,Samuel TheodorusGuest Experience Manager

Response from Property: Dear MrG734,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the location and our friendly staff! We truly apologize for the delay in getting you checked into your room, and we understand how frustrating it must have been, especially given your plans to enjoy the pool before your departure.Please know that we strive to have rooms ready by check-in time, and we’re truly sorry that we fell short in your case. We are looking into this situation to ensure that it doesn’t happen again in the future.We hope you'll give us another chance to provide you with a seamless experience next time. We appreciate your understanding and thank you again for your feedback.Best regards,Samuel TheodorusGuest Experience Manager

Response from Property: Dear Guest,Warmest greetings from Mercure Bali Sanur Resort.Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the poor service you experienced during your stay. This is certainly not the standard we strive for at Mercure, and I’m deeply sorry that we fell short in several areas, including the responsiveness of our staff, the condition of your room, and the quality of the bike rental.Please accept our apologies for the delay in addressing your requests, especially regarding the additional pillow and the issue with the safe. We have already shared your comments with our team to ensure immediate improvements in our service and responsiveness. Your feedback about the room condition and furniture is also noted, and we will review this with our maintenance and housekeeping teams to address the wear and tear.Regarding the bike, I’m sorry that it was not in proper working order. We will inspect our rental bikes to ensure they meet our guests’ expectations.While I’m glad to hear that you appreciated the location near the beach and the pathway, I understand that other aspects of your stay did not meet your expectations, and for that, I am truly sorry. We value your feedback as it helps us to improve, and we hope to have the opportunity to restore your faith in our services in the future.With Kindest Regards,Dayu PurbaGuest Experience Manager

Response from Property: Dear _TIAU18zk901c,Warmest greetings from Mercure Bali Sanur Resort.Thank you for your feedback. We're pleased to hear that you had a good experience and found our hotel to be great value for money. We appreciate your understanding regarding the aged facilities and are glad our team promptly addressed any issues. We look forward to welcoming you back in the future.With Kindest Regards,Dayu PurbaGuest Experience Manager

Response from Property: Dear E312893****,Warmest greetings from Mercure Bali Sanur Resort.Thank you for sharing your feedback with us. We're thrilled to hear that you enjoyed our prime location on Mertasari beach and found our staff to be happy and helpful. We appreciate your honest assessment regarding the need for a makeover, and we'll certainly take this into consideration for future improvements. We hope to welcome you back soon and provide an even better experience.With Kindest Regards,Dayu PurbaGuest Experience Manager

Response from Property: Dear Guest,Warmest greetings from Mercure Bali Sanur Resort.Thank you for returning to stay with us and for sharing your feedback.We're thrilled to hear that you enjoyed our great beachfront location and the convenience of being within walking distance to the main restaurant and shopping area. It's fantastic to know that you found our amenities nice and that you were able to relax on the lounge chairs by the beach. We're also glad that you enjoyed our buffet breakfast and that our staff provided excellent service. We look forward to welcoming you back for another enjoyable stay in the future.With Kindesr Regards,Dayu PurbaGuest Experience Manager

Response from Property: Dear MD Tenzo,Thank you for your kind words! We're delighted to hear that you had a pleasant stay with us.We hope to welcome you back to Mercure Bali Sanur Resort in the near future for another enjoyable experience.Warm regards,Samuel TheodorusGuest Experience Manager