All Suites Appart Hôtel | Bordeaux Lac Reviews

Response from Property: Hello,Thank you for taking the time to share your feedback.We’re sorry to hear that the location and general condition of the property did not meet your expectations. We understand your concerns, particularly regarding the surroundings and accessibility at night.Please know that renovation work is planned in the coming months in collaboration with the property owners, with the goal of improving both the comfort and cleanliness of our accommodations.As for transportation, while we are located outside the city center, there are bus and tram connections nearby, though we understand they may not always be convenient depending on arrival times.We appreciate your comments, which help us continue to improve, and we hope to have the opportunity to welcome you again under better conditions.Best regards,The All Suites Bordeaux Lac Team

Response from Property: Hello Fabienne, We are sincerely sorry to read your feedback and we fully understand your dissatisfaction. We would like to apologize if the accommodation did not meet your expectations. We regret that you did not contact reception upon arrival. Our team is available on site to provide immediate solutions, whether for an apartment change or a technical intervention. We will escalate the points raised to the owners concerned, with whom we regularly work to improve the accommodation. Renovation work is also planned for several apartments in the residence in the coming months. We are sorry again for this unpleasant experience. Sincerely, The All Suites Bordeaux Lac Team

Response from Property: Bonjour, Merci pour votre retour. Nous espérons vous revoir prochainement parmi nous. Cordialement, L’équipe All Suites Bordeaux Lac

Response from Property: Hello, Thank you for your feedback. We understand your disappointment regarding the bath towels. Our policy does indeed provide for a change of linen from 7 nights, however, it is entirely possible to request it during the stay for an additional fee. We are sorry if this information was not clearly communicated during your stay. We are passing on your comment to our service provider in order to improve the quality of the welcome and the information given to customers. Sincerely, The All Suites Bordeaux Lac team

Response from Property: Hello, Thank you for your feedback. We are sorry that your experience was not entirely satisfactory, especially at breakfast. Regarding cleanliness, we apologize if it did not meet your expectations. Please note that renovation work is planned in the coming months, and since each apartment belongs to a different owner, we are actively working with the condominiums to improve the quality of the accommodation. We remain at your disposal for any additional comments. Sincerely, The All Suites Bordeaux Lac team

Response from Property: Hola,Gracias por su comentario positivo. Nos alegra saber que nuestros apartamentos cumplieron con sus expectativas, especialmente para familias con la cocina y el microondas. Tomamos en cuenta su observación sobre la distancia al centro de Burdeos y esperamos que no haya afectado demasiado su estancia.Quedamos a su disposición y esperamos recibirle nuevamente.Atentamente, El equipo de All Suites Bordeaux Lac

Response from Property: Hello, Thank you for your comment and we sincerely regret the negative experience you had. We take your comments about the condition of the accommodation, the smell, and the presence of insects very seriously. We have taken note of your comments and are conducting an internal investigation to understand what may have happened and take the necessary steps to improve our services. Regarding the security deposit, this is standard procedure to ensure the property is in good condition, but we understand your frustration. We apologize and will do everything possible to ensure this does not happen again. Sincerely, The All Suites Bordeaux Lac Team

Response from Property: Bonjour,Merci d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés que la propreté de l’appartement n’ait pas été à la hauteur de vos attentes.La situation que vous décrivez ne correspond pas à nos standards, et nous allons immédiatement en informer notre prestataire de ménage afin que les vérifications et ajustements nécessaires soient effectués.Votre retour est précieux et nous permet de renforcer notre vigilance pour améliorer la qualité de nos services.Cordialement,L’équipe All Suites Bordeaux

Response from Property: Hello, We thank you for your positive feedback and are delighted that you appreciated the cleanliness of the room as well as the comfort of the bedding. We are taking into account your comment regarding the shower in order to improve our services. We look forward to welcoming you again during your next stay! Sincerely, The All Suites Bordeaux Lac Team

Response from Property: Bonjour, Merci pour votre retour. Nous sommes ravis que vous ayez apprécié l’emplacement et le confort de notre literie. Nous prenons en compte votre remarque concernant le ménage et en faisons part à notre prestataire de ménage pour amélioration. Cordialement, L’équipe All Suites Bordeaux Lac