To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(40)
Positive reviews(5)
Reviews with photos/video(1)
Negative reviews(1)
Gary
Deluxe Room
Stayed in Mar 2024
Family
9 review
5.0/5
Outstanding
Posted on Mar 29, 2024
One of the best hotel I have ever stayed in. Service, location, people, everything was perfect.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!
Tiantianxiangshangha
Deluxe Room
Stayed in Apr 2024
Couples
25 review
1.8/5
Posted on May 1, 2024
1. The guest rooms are old and the cloakroom has a very bad smell. The hotel puts incense to cover it up, which makes it even worse. Such guest rooms should not be sold, which damages the Mandarin Oriental brand.
2. The hotel's full-time restaurant dinner, the waiter hard sells the menu, which is very expensive, mainly not worth it, the impression is particularly bad, and the product is not good 👎
3. The lunch at the hotel's main building bar is of high standard and deserves praise
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to share your feedback.We regret learning that your experience with us did not meet your expectations. Please accept our apologies and be assured that your comments will be taken into careful consideration. We hope you will give us the opportunity to regain your trust in the near future.
Guest User
Duplex Suite
Stayed in Jul 2024
Family
13 review
5.0/5
Outstanding
Posted on Sep 11, 2024
Environment: connected to the beautiful Lake Como
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!
Guest User
Superior King Room
Stayed in May 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on May 25, 2024
Very good service, will come again next time
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!