Mercure Bilbao Jardines de Albia

Mercure Bilbao Jardines de Albia Reviews

Mercure Bilbao Jardines de Albia

Done Bikendi Kalea, 6, Bilbao, Basque Country, 48001, SpainSee Hotel Details
Mercure Bilbao Jardines de Albia
Mercure Bilbao Jardines de AlbiaMercure Bilbao Jardines de AlbiaMercure Bilbao Jardines de Albia
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Guest Reviews

8.9/10
Very Good
72 review
Verified reviews
Location9.0
Amenities8.6
Service8.8
Cleanliness9.3
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All reviews(72)
Positive reviews(68)
Reviews with photos/video(24)
Great location(23)
Awesome rooms(17)
Awesome stay(15)
Delicious breakfast(14)
Great service(13)
Convenient location(10)
Easy to get around(7)
Negative reviews(4)
DajiangMapping WARMjialvxing
Standard Twin Room
Stayed in Apr 2025
Traveling with friends
58 review
10/10
Outstanding
Posted on May 13, 2025
very good hotel in bilbao. also Bilbao is a great city. the stuff is nice and the breakfast also nice
Response from Property: Dear Guest, Thank you for your review.It is rewarding to learn that you enjoyed your stay with us at Mercure Bilbao Jardines de Albia.We appreciate your kind remarks about our team and the breakfast service we provide. Our location also offers guests wonderful access to Bilbao’s cultural and culinary highlights, which we are glad you appreciated.We hope to have the occasion to welcome you back.Kind regards,Sito Pons, General Manager
Semen
Standard Room With Double Bed
Stayed in Jan 2025
Business traveler
4 review
9.0/10
Great
Posted on Feb 20, 2025
It was a good experience overall, with a central location. The staff was very friendly and responsive. Also, the room was comfortable. The hotel overall and the facilities looked a little bit old, also the breakfast should have more variety of vegetables available. If I come back to Bilbao, I'll consider staying in this place again.
Response from Property: Dear Semen, Thank you for taking the time to share your review.We are thrilled to hear that your overall experience at our hotel was positive.We are delighted that you found our staff to be friendly and responsive, and that you enjoyed the comfort of your room. Our team takes great pride in providing a welcoming atmosphere and ensuring the well-being of our guests.However, we appreciate your constructive comments regarding the variety of our breakfast offerings and your perception of the hotel's condition. We understand the importance of starting the day with a nutritious meal and we are continually looking to enrich our breakfast selection with a variety of healthy options, including vegetables. As for the hotel's ambiance, please note that our facilities have been updated to reflect a modern charm since our renovation in 2016, aimed at enhancing guest experience.Finally, we are pleased that our central location contributed positively to your stay, allowing convenient access to Bilbao's main attractions and cultural experiences. Our prime location is indeed one of the aspects our guests value the most.We hope to have the pleasure of welcoming you back in the future, perhaps to enjoy our spa facilities before the planned renovation later this year.We hope we will have the opportunity to see you again in the future. Best regards,Sito Pons, General Manager
Guest User
Standard Room With Double Bed
Stayed in Feb 2024
Other
6 review
7.5/10
Posted on Mar 4, 2024
It's a nice hotel. Everything you need is there. Good city part around. But the devil was hidden in the details. 1) Upon checking in, I discovered hair from a trimmed beard in the shampoo holder on the sink (while I was yelling and running around in circles my partner had just rinsed it off). 2) Centuries of dust on the shelf and TV. 3) The clock on March 01, 2024 is still set one hour ahead. at 8:40pm I get dressed and run out to a meeting by 9pm. which as it later turns out will be in 1.20 minutes. Answer: the technician is no longer at the hotel today, we will let him know. March 04, 2024, at the time of our departure, the clock is still showing the wrong time. And I thought: "ok we can live with that". BUT 3) The room is hot, it's really hot. We Germans and so used to sleep at +17 degrees at night (save money energy and its healthy))). Also my the partner does not tolerate the heat at all (Also if you have age changes or something else... It could be horror). The answer from the hotel: "It's winter, the air conditioner only works for heating". This we find out after we have been "cooling" for a day and a half (but the hotel description has 138 rooms with air conditioning!?). 4) We get a fan to cool down. 5) I discover that the sheets are 50 percent and the pillows are 52 percent synthetic. ((at this point, I realize why they are so sweaty and sweltering to sleep in. I know its subjective). This hotel recived 3 out of 5 in my rating. P.S.: The glasses were not washed perfectly (it's just gazpacho, not oil paint and black tea) The toilet paper holder is positioned so that you hit it with your butt every time you sit down on the toilet, and when you sit down it rests on your chest
6/8
Yue
Standard Twin Room
Stayed in Jan 2024
Traveling with friends
1 review
8.5/10
Very Good
Posted on Feb 14, 2024
The hotel boasts an excellent location with easy access to various tourist attractions. The rooms are clean and comfortable, with attentive and warm service. The breakfast offers a wide variety of delicious options. It provides great value for money, making it ideal for both family and business travelers. I will definitely choose to stay here again on my next trip.
Guest User
Standard Room With Double Bed
Stayed in Sep 2023
Couple
1 review
5.5/10
Posted on Oct 9, 2023
The hotel has a good location within 10 minute walk from Abando train/metro station. Unfortunately this hotel was disappointing because of the following points: Room was not suppled with milk or enough hot drink stackers for two guest and when calling reception in the morning, they said we had to go down to reception to get them Room did not have any toiletries in the bathroom and again we were asked to go down to Reception to get them Room was unclean with dusty desk They supplied water and no bottle opener to open it with One of the key points that attracted us to book this hotel above the others was the Spa. This was not free for hotel guests and on Sunday it only opened in the morning meaning we ended up not taking advance of this facility
JUE
Standard Twin Room
Stayed in Sep 2022
Couple
4 review
9.5/10
Amazing
Posted on Nov 14, 2022
This hotel is in a great spot in a great city. It’s within walking distance of most central attractions and has an adorable coffee shop across the road. Hotel itself has a nice atmosphere with the quiet bar and tv screens in lobby where guests sit and relax. Would stay again.
Guest User
Standard Twin Room
Stayed in Dec 2022
Couple
15 review
10/10
Outstanding
Posted on Jan 4, 2023
A bed and pillows is hard but for one night is great place to stay.
Karsten Chan
Standard Twin Room
Stayed in Aug 2022
Couple
6 review
8.0/10
Very Good
Posted on Oct 13, 2022
It is not as good as excepted, but the location is quite convenience as there is a tram station nearby. The room is a bit not as clean as excepted but still is a good choice to stay as the price is not so high.
Guest User
Standard Room With Double Bed
Stayed in Jun 2023
Traveling with friends
10 review
10/10
Outstanding
Posted on Aug 3, 2023
Great location. Great place
Sergei Tonkov
Privilege King Room
Stayed in May 2025
Couple
9 review
10/10
Outstanding
Posted on Jun 29, 2025
Excellent hotel - excellent value for money We were very pleased with our stay. Excellent value for money: reasonable price, great location - everything is close by, including attractions, transport and good restaurants. The service is at a high level: the staff is friendly, quickly responds to any requests. The breakfasts were a pleasant surprise - fresh products, good choice, everything is delicious. The rooms are clean, neat, with a nice design and everything you need for a comfortable stay. The only small minus is that the soundproofing with the corridor could be better. If someone passes by or talks in the corridor, it is audible. But if you do not sleep until late and get up around 8-9 am, then this will not cause much discomfort. Overall - a great place for a short or long stay. We would be happy to come back again.
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6/12
Response from Property: Уважаемый Сергей,Благодарим вас за подробный отзыв о пребывании в нашем отеле.Мы очень рады, что ваше пребывание в Mercure Bilbao Jardines de Albia оставило столь приятные впечатления.Наша команда стремится создать максимально комфортные условия для каждого гостя, и нам приятно, что вы оценили качество обслуживания и внимательность персонала. Мы также благодарны за высокую оценку завтраков, где мы предлагаем разнообразные свежие продукты.Что касается звукоизоляции в коридоре, мы приносим извинения за доставленные неудобства. Наши сотрудники всегда готовы помочь в подборе наиболее тихого номера при следующем визите.Отдельно хотим отметить, что расположение отеля действительно является одним из наших преимуществ, позволяя гостям легко добраться до основных достопримечательностей, ресторанов и транспортной инфраструктуры города.Будем рады видеть вас снова в качестве гостя нашего отеля.С наилучшими пожеланиями,Sito Pons, General Manager
Elmoqunaerwan
Standard Twin Room
Stayed in May 2025
Family
10 review
4.7/10
Posted on Jun 24, 2025
This Mercure Bilbao has many disadvantages besides its convenient location. The air conditioning in the room is too bad. It doesn't cool at night. And there is a strange smell. The bed sheets and quilt covers in the room are not washed clean. They are very dirty and uncomfortable.
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Response from Property: Dear Erwan, Thank you for taking the time to share your experience with us. We are glad to know that you appreciate the convenient location of our hotel, which allows you to easily explore the attractions of Bilbao city center. We sincerely apologize for the inconvenience you experienced during your stay. Regarding the issue with the air conditioning system, our staff is ready to provide you with additional fans to ensure your comfort. As for the issue with the cleanliness of the bed, which was not in line with our usual high standards, our team is always on call to assist you. We look forward to the opportunity to provide you with a more satisfactory stay in the future. Best wishes, Sito Pons, General Manager
Guest User
Standard Twin Room
Stayed in Mar 2025
Couple
31 review
9.0/10
Great
Posted on Jun 10, 2025
The room design is very French, bright and warm. The hygiene is good. The location is very convenient, and the surrounding restaurants and shopping are convenient. The Guggenheim is also within walking distance. The only drawback is that the middle of the bed is a bit soft, and the waist is sore when sleeping. The restaurant breakfast selection is limited, and there is room for improvement.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing our hotel and leaving feedback! We are delighted to learn that you had a great time at Mercure Bilbao Jardins de Albia. We are delighted that you appreciated our rooms for their elegant French design and well-maintained hygiene. We apologize for the discomfort with the mattress. Our room service team is always ready to assist you and ensure that you get the best rest possible. As for your opinion on breakfast options, we will seriously consider your suggestions. The location of our hotel is indeed a great advantage. It is within walking distance of the Guggenheim Museum and there are many restaurants and shops around, which provides great convenience for guests. We once again express our apologies and look forward to your next visit. I wish you a pleasant life! Sito Pons, General Manager
Chunyazi
Standard Twin Room
Stayed in Mar 2025
Couple
97 review
10/10
Outstanding
Posted on Apr 7, 2025
Mercure Bilbao has parking for 20 euros. The hotel is quiet and not too far from the old town or the Guggenheim Museum. Breakfast is available, and if you don't have breakfast, you can have it in the spacious bar area next to the reception. The address of Ctrip navigation is at the entrance of the hotel parking lot, and you have to go up the stairs to the reception. The city has gradients, a bit like Chongqing.
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Response from Property: Dear guest, thank you very much for your support and trust in our hotel! We are glad that you had such a good experience at Mercure Bilbao Jardines de Albia. We are pleased that you appreciated the tranquility of the hotel, enjoyed the breakfast, and praised the hotel's proximity to the old town or the Guggenheim Museum. Our parking lot really provides convenience for guests and can make your parking experience easier. Thank you again for your support and kindness, we sincerely look forward to your visit again and wish you a happy day! Sito Pons, General Manager
RexShang
Standard Twin Room
Stayed in Jan 2025
Family
24 review
10/10
Outstanding
Posted on Apr 10, 2025
The hotel is in a very good location, right in the city center, and it is very convenient to go to museums and art galleries. The hotel has its own parking lot, where you can pay for parking, and the price is quite reasonable. The room is very comfortable and the service is very warm. It is worth recommending.
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Response from Property: Dear guest, hello! Thank you for choosing our hotel. It is a great honor to serve you! We are glad that you are satisfied with the hotel's location, parking facilities, room comfort and service, which are all features we are proud of. Our hotel is located in the city center, close to Bilbao's main attractions such as the Guggenheim Museum and the Art Gallery, ensuring that guests can easily explore every corner of the city. In addition, having a private parking lot with direct access to the hotel does provide great convenience for guests. Our rooms are modern in design, equipped with double-glazed windows and necessary facilities, aiming to provide guests with a quiet and comfortable resting environment. And our service team is always committed to providing warm and thoughtful service to ensure that every guest's stay experience can be the best. We will carry your trust, continue to improve and are always ready to bring you more perfect service. Look forward to your visit again! Sito Pons, General Manager
FernandezMacarena
Standard Room With Double Bed
Stayed in Nov 2024
Couple
1 review
9.0/10
Great
Posted on Dec 29, 2024
Excellent value for money. Very good breakfast. Very attentive staff. Spa with extra cost of €15, the “steam” part is at a lower temperature than appropriate, the pool part is very good. The gym only has one machine, treadmills and bicycles. Spacious room and hotel with many details that make the stay more pleasant
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