Mercure Bilbao Jardines de Albia Reviews

It was a good experience overall, with a central location. The staff was very friendly and responsive. Also, the room was comfortable. The hotel overall and the facilities looked a little bit old, also the breakfast should have more variety of vegetables available. If I come back to Bilbao, I'll consider staying in this place again.

It's a nice hotel. Everything you need is there. Good city part around. But the devil was hidden in the details. 1) Upon checking in, I discovered hair from a trimmed beard in the shampoo holder on the sink (while I was yelling and running around in circles my partner had just rinsed it off). 2) Centuries of dust on the shelf and TV. 3) The clock on March 01, 2024 is still set one hour ahead. at 8:40pm I get dressed and run out to a meeting by 9pm. which as it later turns out will be in 1.20 minutes. Answer: the technician is no longer at the hotel today, we will let him know. March 04, 2024, at the time of our departure, the clock is still showing the wrong time. And I thought: "ok we can live with that". BUT 3) The room is hot, it's really hot. We Germans and so used to sleep at +17 degrees at night (save money energy and its healthy))). Also my the partner does not tolerate the heat at all (Also if you have age changes or something else... It could be horror). The answer from the hotel: "It's winter, the air conditioner only works for heating". This we find out after we have been "cooling" for a day and a half (but the hotel description has 138 rooms with air conditioning!?). 4) We get a fan to cool down. 5) I discover that the sheets are 50 percent and the pillows are 52 percent synthetic. ((at this point, I realize why they are so sweaty and sweltering to sleep in. I know its subjective). This hotel recived 3 out of 5 in my rating. P.S.: The glasses were not washed perfectly (it's just gazpacho, not oil paint and black tea) The toilet paper holder is positioned so that you hit it with your butt every time you sit down on the toilet, and when you sit down it rests on your chest

The hotel boasts an excellent location with easy access to various tourist attractions. The rooms are clean and comfortable, with attentive and warm service. The breakfast offers a wide variety of delicious options. It provides great value for money, making it ideal for both family and business travelers. I will definitely choose to stay here again on my next trip.

The hotel has a good location within 10 minute walk from Abando train/metro station. Unfortunately this hotel was disappointing because of the following points: Room was not suppled with milk or enough hot drink stackers for two guest and when calling reception in the morning, they said we had to go down to reception to get them Room did not have any toiletries in the bathroom and again we were asked to go down to Reception to get them Room was unclean with dusty desk They supplied water and no bottle opener to open it with One of the key points that attracted us to book this hotel above the others was the Spa. This was not free for hotel guests and on Sunday it only opened in the morning meaning we ended up not taking advance of this facility

This hotel is in a great spot in a great city. It’s within walking distance of most central attractions and has an adorable coffee shop across the road. Hotel itself has a nice atmosphere with the quiet bar and tv screens in lobby where guests sit and relax. Would stay again.

A bed and pillows is hard but for one night is great place to stay.

It is not as good as excepted, but the location is quite convenience as there is a tram station nearby. The room is a bit not as clean as excepted but still is a good choice to stay as the price is not so high.

Great location. Great place

Lovely hotel and service. The hotel is modern, is in an incredible location too as it is a few minutes walk from the main sights.

Very good location, the services it offers, gym, very friendly staff

Excellent value for money. Very good breakfast. Very attentive staff. Spa with extra cost of €15, the “steam” part is at a lower temperature than appropriate, the pool part is very good. The gym only has one machine, treadmills and bicycles. Spacious room and hotel with many details that make the stay more pleasant

The room was clean and spacious, with hot chocolate to warm your stomach in winter. The front desk enthusiastically recommended tourist routes, and it took ten minutes to walk to the Guggenheim Museum. It was very pleasant to walk along the river.

The hotel is in a good location, a 10-minute walk to the Guggenheim Museum and close to the old town. The room is clean, parking is convenient (underground parking garage), and the breakfast is good. The only thing that was a bit troublesome was that after navigating to the hotel, the main entrance of the hotel was not along the street, but you had to climb the stone stairs outside the building to the 3rd floor, where the reception was (Figure 1 below). But after the front desk learned how to open the door along the street and the underground garage, it was quite convenient.

There are no toilet brushes in this hotel. I don't understand this joke. I don't want to feel awkward, etc. But this problem has not been solved. (((( it doesn't matter where I am - at home or visiting, or in a hotel - the toilet should be clean after bodily functions. Or should there be a worker assigned next to the room who immediately goes to clean and wash?