Leonardo Hotel Berlin Mitte

Leonardo Hotel Berlin Mitte Reviews

Leonardo Hotel Berlin Mitte

Bertolt Brecht Platz 4, Berlin, 10117, GermanyView Hotel Details
Leonardo Hotel Berlin Mitte
Leonardo Hotel Berlin MitteLeonardo Hotel Berlin MitteLeonardo Hotel Berlin Mitte
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Leonardo Hotel Berlin Mitte Guest Reviews

3.9/5
Good
122 review
Verified reviews
Location4.1
Amenities3.7
Service3.9
Cleanliness4.1
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All reviews(122)
Positive reviews(20)
Reviews with photos/video(7)
Awesome stay(5)
Negative reviews(2)
Mohammad
Comfort Room
Stayed in Dec 2024
Solo travelers
20 review
2.2/5
Posted on Jan 11, 2025
The hotel was okay, not too great. Some of the pictures are not a true reflection of how the rooms are and also the room was very cold.
Response from Property: Dear Mohammad,I'm truly sorry to hear that your stay at Leonardo Berlin Mitte wasn't up to your expectations. We aim to provide accurate images and descriptions of our rooms, and we regret if this wasn't your experience. Your comment about the room temperature has been noted. We always encourage our guests to let us know immediately if they're uncomfortable in any way, so we can address the issue promptly.Your feedback is valuable to us as it helps us to better understand where we can make improvements. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East
Guest User
Comfort Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 19, 2024
Nice experience . Staff are friendly and helpful . Excellent location.
Response from Property: Dear Guest,It's heartening to see such positive remarks about your recent stay at Leonardo Berlin Mitte. Your kind words about our staff and location truly reflect the commitment we have towards ensuring our guests' satisfaction.We strive to provide an environment that is not only clean and comfortable, but also welcoming and friendly. Your feedback affirms our efforts in this regard. Looking forward to welcoming you back for another enjoyable stay.Kind regards, Katrin Kraske, Guest Relations Manager Cluster East
Christopher
Comfort Room
Stayed in Aug 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Sep 28, 2024
Great location, modern room, friendly staff.
Response from Property: Dear Christopher, Your positive comments regarding our prime location, modern rooms, and friendly staff are much appreciated. It is always heartwarming to receive such praise from our guests, as it is a testament to our continuous strive for excellence.We are pleased to learn that you enjoyed your stay at our hotel. We look forward to welcoming you back in the near future.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East
Guo Wen Chan
Comfort Room
Stayed in Mar 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 20, 2023
Location was fantastic. Being just next to the river, allowed me to do a run in the morning.
Response from Property: Hello Guo Wen Chan, Thank you for your support and your honest and helpful words. We are pleased to welcome you at the Leonardo Berlin Mitte and to read that you were completely satisfied with our service and standards. Our team and I wish you all the best and look forward to your next stay. Best regards, Katrin Kraske, Guest Relations Manager Cluster East
Kirillko
Superior Room
Stayed in Aug 2023
Business travelers
9 review
4.7/5
Amazing
Posted on Sep 29, 2023
A nice hotel with one of the best breakfast, big balconies and cosy rooms.
Response from Property: Dear Kirillko, It is so great to read that we were able to convince you completely of our service and standard. Your comments are such a big compliment to our whole hotel team. Thank you for your great evaluation. We hope to see you soon. Best regards, Katrin Kraske, Guest Relations Manager Cluster East
Guest User
Superior Room
Stayed in Jun 2023
Other
1 review
4.5/5
Great
Posted on Jul 2, 2023
Great location and just what I needed, thanks
Response from Property: Dear guest, Thank you so much for fantastic review after your short stay with us. I hope we could host you once again, very soon! Best regards, Katrin Kraske, Guest Relations Manager Cluster East
Bob Nagato
Comfort Room
Stayed in May 2023
Family
11 review
4.2/5
Very Good
Posted on Jul 18, 2023
very accessible and easy to go anywhere.
Response from Property: Hello Bob, Nice to read that you have our location in positive memory. Best regards, Katrin Kraske, Guest Relations Manager Cluster East
Guest User
Superior Room
Stayed in Apr 2023
Family
26 review
5.0/5
Outstanding
Posted on May 14, 2023
nice hotel
Response from Property: Dear guest, Thank you very much for your feedback and providing us with your impressions of the Leonardo Berlin Mitte. We are glad to welcome you again to our hotel and wish you all the best. Kind regards, Katrin Kraske, Guest Relations Manager Cluster East
Guest User
Comfort Room
Stayed in Nov 2022
Business travelers
7 review
5.0/5
Outstanding
Posted on Jan 18, 2023
Very nice place
Response from Property: Dear guest, We don't want to miss the chance to thank you for your feedback about our Leonardo Berlin Mitte. We are glad that you have chosen our hotel as your accommodation and that you had a good stay with us. Our team and I are looking forward to your next visit. Best regards, Katrin Kraske, Guest Relations Manager Cluster East
Mustafa
Comfort Room
Stayed in Jun 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jul 29, 2024
The hotel was clean and in a central location. The room service was very good. The reception staff greets the guests with a smile. It has a nice bar.
Original TextTranslated by Google
Response from Property: Dear guest, We are very pleased to hear that you appreciated both the cleanliness of our hotel and its central location. We are particularly pleased that you emphasized the friendliness of our reception staff. Our team always strives to put a smile on our guests' faces. We hope to welcome you again soon at the Hotel Leonardo Berlin Mitte.Best regards, Katrin Kraske, Guest Relations Manager Cluster East
Waixi
Comfort Room
Stayed in Jun 2024
Business travelers
53 review
5.0/5
Outstanding
Posted on Jul 24, 2024
Pros: Breakfast Chocolate Croissant: The hotel's breakfast was outstanding, especially their chocolate croissant, which is simply a delicacy not to be missed. You can feel the freshly baked soft dough and rich chocolate filling in every bite, which is definitely a great start to the day. Terrace: The hotel's terrace environment is very comfortable and overlooks the beautiful scenery of the city. Whether it is enjoying the sunshine in the morning or admiring the night view in the evening, the terrace provides a peaceful and beautiful space, perfect for relaxing. Service: The hotel's service is very thoughtful. The front desk staff is friendly and helpful, and the check-in and check-out procedures are very smooth. The room service is also timely and meets our various needs. Facilities: The hotel is well-equipped, the room is clean and tidy, and the bed is comfortable. The gym and other public facilities are also well maintained and very convenient to use. Location: The hotel is located in the city center, within walking distance of many major attractions and public transportation hubs. Whether it is a business trip or a leisure visit, the location here is very ideal. Disadvantages: Noise: Since the hotel is located in the city center, there may be some city noise at night. However, this did not seriously affect my rest.
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Response from Property: Dear Waixi, Your detailed overview of your experience at Leonardo Berlin Mitte is greatly appreciated. It is heartening to know that you enjoyed our delicious breakfast, especially the chocolate croissant, and found our terrace appealing with its beautiful city view.We are also pleased that you found our service to be thoughtful, with friendly front desk staff and timely room service. It's great to know that our convenient location and well-maintained facilities contributed to your satisfaction. We acknowledge your comment about the noise due to the central location. We hope this minor discomfort did not detract too much from the overall positive experience you had with us.Thank you once again for your review. We look forward to your next visit. Best regards, Katrin Kraske, Guest Relations Manager Cluster East
Guest User
Comfort Room
Stayed in Aug 2024
Travel with friends
6 review
1.0/5
Posted on Sep 30, 2024
Very bad hotel, not recommended, very poor service, overpriced.
Original TextTranslated by Google
Response from Property: Dear Guest,I am deeply sorry to hear about your recent experience at our hotel. It is always our primary aim to provide our guests with a memorable and comfortable stay which seems to have not been the case for you. We can very well understand your frustration regarding the rates. However, we ask for your understanding, because the rates change depending on supply and demand, whether there are trade fairs, events or simply holidays in the city.Please accept our sincere apologies for any inconveniences you may have faced. We value your feedback as it helps us to understand where we can make improvements. We hope to have the opportunity to welcome you back and provide a better experience.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East
ww521
Superior Room
Stayed in Feb 2024
Business travelers
54 review
4.0/5
Very Good
Posted on Mar 22, 2024
Right in the square, by the river, and there are Chinese restaurants nearby
Original TextTranslated by Google
Response from Property: Dear guest, Big thank you for your great review after staying with us! I hope we could see you once again very soon! Best regards, Katrin Kraske, Guest Relations Manager Cluster East
Leyla Cuellar Chavez
Comfort Room
Stayed in Nov 2023
Couples
8 review
4.0/5
Very Good
Posted on Mar 15, 2024
Very nice. The location is ideal. It has train and metro stations very close. The reception employees are very friendly and everything is very clean.
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Response from Property: Dear Leyla Cuellar Chavez, Many thanks for great recommendation. Leonardo Berlin Mitte-Team is looking forward to hosting you again. Best regards, Katrin Kraske, Guest Relations Manager Cluster East
Guest User
Comfort Room
Stayed in May 2023
Business travelers
9 review
4.2/5
Very Good
Posted on Jun 17, 2023
Not a twin bed, only a small bed, and the house is very noisy facing the train station
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for your feedback. It is really great for us to know that you felt comfortable at our Leonardo Berlin Mitte. If Berlin will be your travel destination again, we would be delighted to be your host again. Best regards, Katrin Kraske, Guest Relations Manager Cluster East