Sofitel Hotels in Beijing

The room is great, but I was unhappy with the service 1. During check in I was asked to make payment for the hotel despite prepayment being made, I had to show the staff that prepayment was made and The counter staff showed no apologies.. 2. For the laundry service, the staff showed a lack of proactive, as the clothes were supposed to be FOLDED and return by next day 6pm.. which was not done, until I gave them a call and realized the payment has to be made first, despite me telling the staff (before passing them the clothes for washing)that I'll make payment upon check out(IN MANDARIN). For a 5 star hotel like this, it is rather disappointing.. which I would not consider staying at Sofitel globally again.