Chonpines Hotel (Beijing Wangfujing Nanluoguxiang Store) Reviews

Response from Property: 您好，感謝您入住非繁城品.北京王府井南鑼鼓巷店，您的認可讓小非心裏一緊，暖暖的暖流；真誠感謝您的認可，酒店擁有多個不同房型套間，滿足商旅、度假人士不同的體驗和需求；絕對的超值和品質體驗；房間使用的用品全部輕奢標準配比；【周邊交通】酒店位於東城區東四大街六條320號，距離5號線張自忠路站地鐵站和6號線和東四站僅500m，步行近5-8分鐘左右，騎行2分鐘；【周邊旅遊景點】距簋街（小吃街）僅1000m，距離南鑼鼓巷3000m ，距離天安門故宮 2000m 【周邊醫院】當代醫院 東直門醫院（國際部）步行僅需1分鐘 距離協和醫院2000m，是您選擇攜家旅遊住宿較佳的選擇地之一.您的認可小店非常開心，期待您的再次光臨

Response from Property: 您好，感謝您入住非繁城品.北京王府井南鑼鼓巷店，您的認可讓小非心裏一緊，暖暖的暖流；真誠感謝您的認可，酒店擁有多個不同房型套間，滿足商旅、度假人士不同的體驗和需求；絕對的超值和品質體驗；房間使用的用品全部輕奢標準配比；【周邊交通】酒店位於東城區東四大街六條320號，距離5號線張自忠路站地鐵站和6號線和東四站僅500m，步行近5-8分鐘左右，騎行2分鐘；【周邊旅遊景點】距簋街（小吃街）僅1000m，距離南鑼鼓巷3000m ，距離天安門故宮 2000m 【周邊醫院】當代醫院 東直門醫院（國際部）步行僅需1分鐘 距離協和醫院2000m，是您選擇攜家旅遊住宿較佳的選擇地之一.您的認可小店非常開心，期待您的再次光臨

Response from Property: 感謝您抽出時間反饋問題。我們對網絡連接不佳給您帶來的不便深表歉意。酒店已聯繫網絡服務提供商進行緊急排查，並將優化設備配置以提升穩定性。如需幫助，我們的前台可為您提供移動熱點或協助切換至更穩定的頻段（如5G） 您的體驗對我們至關重要，有機會的話 誠邀您再次入住體驗改善後的服務，我們將為您安排免費房型升級" 期待能有機會為您改善服務。

Response from Property: Dear guest, we are very sorry that your stay experience did not meet your expectations! Regarding the room type and language communication issues you mentioned, some of the cozy king rooms have windows, and the specific room type needs to be arranged on the same day. In response to the problem of insufficient English proficiency at the front desk, we have launched special training to improve the multilingual service level of our employees, and will provide international guests with a smoother communication experience in the future. We apologize again for the inconvenience caused to you and hope to have the opportunity to serve you again and show you our improved quality. Have a nice trip!

Response from Property: 1. Regarding the room size and facilities, our hotel is located on Dongsi Street within the Second Ring Road. Due to the special geographical location and the building pattern, some rooms may be small. We are deeply sorry for the inconvenience caused to you. If you stay next time, you can note your room size requirements when booking, and we will try our best to arrange a more spacious room for you. Regarding the problem of no elevator, this is indeed due to the limitations of the hotel's building structure. We understand that carrying luggage has caused you trouble, and we will consider providing luggage assistance services for guests in need to enhance your stay experience. Regarding the problem of room light and air circulation, we will check and optimize the room's ventilation and lighting systems to ensure a more comfortable environment for guests. 2. Regarding service issues, we sincerely apologize for not providing continuous room cleaning services during your stay. This does not meet our service standards. We have criticized and educated the relevant staff and strengthened daily service supervision to ensure that such problems do not occur again. We will strengthen employee training to ensure that services such as bed making and toilet cleaning can be implemented in place. 3. Regarding language communication issues, we realize the importance of employees' English communication skills in serving international guests. We will immediately arrange English training courses for our staff to improve their language service level and ensure that we can better serve guests from all over the world. We are glad that you think the hotel is cost-effective and have a certain recognition of us overall. We will continue to work hard to improve and hope that you can feel our progress when you stay next time. If you have any other questions or suggestions, please feel free to contact us. Thank you again for your feedback and look forward to seeing you again!

Response from Property: Dear guest, thank you for your comments on the hotel. We deeply regret your experience during your stay in the hotel. Your valuable opinions are very important to us. We will distribute them to relevant departments to improve the quality of service. If you come here next time, we hope you can book this hotel again and give us a chance to apologize to you. We look forward to your visit again.

Response from Property: Dear guest, thank you for your comments on the hotel. We deeply regret your experience during your stay in the hotel. Your valuable opinions are very important to us. We will distribute them to relevant departments to improve the quality of service. If you come here next time, we hope you can book this hotel again and give us a chance to apologize to you. We look forward to your visit again.

Response from Property: Hello, thank you for staying at Nonfanchengpin.Beijing Wangfujing Nanluoguxiang Branch. Your recognition makes Xiaofei feel tight and warm. Sincerely thank you for your recognition. The hotel has a variety of different room types and suites to meet the different experiences and needs of business travelers and vacationers; absolutely great value and quality experience; all the supplies used in the room are light luxury standard ratio; [Nearby Transportation] The hotel is located at No. 320, Liu Tiao, Dongsi Street, Dongcheng District, only 500m away from Zhangzizhong Road Station of Line 5 and Dongsi Station of Line 6, about 5-8 minutes on foot and 2 minutes on bike; [Nearby Tourist Attractions] Only 1000m away from Guijie Street (Snack Street), 3000m away from Nanluoguxiang, 2000m away from Tiananmen Palace Museum [Nearby Hospitals] Contemporary Hospital Dongzhimen Hospital (International Department) is only 1 minute walk away and 2000m away from Union Hospital. It is one of the better choices for you to choose to stay with your family. I am very happy with your recognition and look forward to your visit again

Response from Property: Dear guest, thank you for your comments on the hotel. We deeply regret your experience during your stay in the hotel. Your valuable opinions are very important to us. We will distribute them to relevant departments to improve the quality of service. If you come here next time, we hope you can book this hotel again and give us a chance to apologize to you. We look forward to your visit again.

Response from Property: 尊敬的賓客，感謝您對酒店的點評，對於您在酒店本次入住期間的經歷，我們深表遺憾，您的寶貴意見對我們非常重要，關於您提到的服務問題我們已及時進行人員培訓並加強管理，您預訂雅緻大床房的房間沒有窗户面積偏小，您可以預訂我們的非繁高級大床房，非繁高級大床房的環境面積都是最好的，若您下次至此，希望您能再次預訂本酒店，給我們一個機會來跟您道歉，期待您再次光臨。

Response from Property: 您好，感謝您入住非繁城品.北京王府井南鑼鼓巷店，您的認可讓小非心裏一緊，暖暖的暖流；真誠感謝您的認可，酒店擁有多個不同房型套間，滿足商旅、度假人士不同的體驗和需求；絕對的超值和品質體驗；房間使用的用品全部輕奢標準配比；【周邊交通】酒店位於東城區東四大街六條320號，距離5號線張自忠路站地鐵站和6號線和東四站僅500m，步行近5-8分鐘左右，騎行2分鐘；【周邊旅遊景點】距簋街（小吃街）僅1000m，距離南鑼鼓巷3000m ，距離天安門故宮 2000m 【周邊醫院】當代醫院 東直門醫院（國際部）步行僅需1分鐘 距離協和醫院2000m，是您選擇攜家旅遊住宿較佳的選擇地之一.您的認可小店非常開心，期待您的再次光臨

Response from Property: 尊敬的客人：非常抱歉您在入住期間遭遇了多重問題！您反饋的服務、清潔、設施及溝通障礙我們已緊急整改：清潔與蟲害：立即對全店進行深度消殺，重點清理走廊雜物及濕滑區域，確保環境整潔安全；設施檢修：2小時內完成走廊泄漏維修，加強公共區域巡檢；服務提升：對前台員工開展雙語培訓及應急處理考核，確保溝通順暢、響應及時。您的體驗是我們的警示，已成立專項小組跟進優化。若方便，請告知具體入住時間，我們將進一步致歉並改進。感謝您的反饋，祝您一切順利！

Response from Property: The hotel replied: Hello, thank you for staying at Nonfanchengpin.Beijing Wangfujing Nanluoguxiang. Your recognition makes Xiaofei feel tight and warm. Sincerely thank you for your recognition. The hotel has a variety of different room types and suites to meet the different experiences and needs of business travelers and vacationers. Absolute value and quality experience. All the supplies used in the room are light luxury standard. [Nearby transportation] The hotel is located at No. 320, Liu Tiao, Dongsi Street, Dongcheng District, only 500m away from Zhangzizhong Road Station of Line 5 and Dongsi Station of Line 6, about 5-8 minutes on foot and 2 minutes by bike. [Nearby tourist attractions] Only 1000m away from Guijie (snack street), 3000m away from Nanluoguxiang, 2000m away from Tiananmen Palace [Nearby hospitals] Contemporary Hospital Dongzhimen Hospital (International Department) is only 1 minute walk away and 2000m away from Union Hospital. It is one of the best choices for you to choose to stay with your family. We are very happy with your recognition and look forward to your visit again

Response from Property: 您好，感謝您入住非繁城品.北京王府井南鑼鼓巷店，您的認可讓小非心裏一緊，暖暖的暖流；真誠感謝您的認可，酒店擁有多個不同房型套間，滿足商旅、度假人士不同的體驗和需求；絕對的超值和品質體驗；房間使用的用品全部輕奢標準配比；【周邊交通】酒店位於東城區東四大街六條320號，距離5號線張自忠路站地鐵站和6號線和東四站僅500m，步行近5-8分鐘左右，騎行2分鐘；【周邊旅遊景點】距簋街（小吃街）僅1000m，距離南鑼鼓巷3000m ，距離天安門故宮 2000m 【周邊醫院】當代醫院 東直門醫院（國際部）步行僅需1分鐘 距離協和醫院2000m，是您選擇攜家旅遊住宿較佳的選擇地之一.您的認可小店非常開心，期待您的再次光臨