Hilton Beijing Wangfujing Reviews

Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, your recognition is the motivation for us to do better! In relation to the selection of Executive Lounge, thank you for your suggestion, we are always offering service and products not lower than Brand Standards. Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and thank you very much for your comments. We are glad to learn that you've enjoyed your stay here, and our location have brought you a great convenience to explore the attractions of this city. We'll keep making efforts on areas to continue delivering each and every guest with exceptional experience. In the meantime, we are proud of the Team Members who delivered such a welcoming, warm and attentive service and we will be recognized them for having provided another exceptional experience to you. Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, especially recognition of our outstanding Team Member Jiaming Li, your recognition is the motivation for us to do better. Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and thank you very much for your comments. We are glad to learn that you've enjoyed your stay here, and our location have brought you a great convenience to explore the attractions of this city. We'll keep making efforts on areas to continue delivering each and every guest with exceptional experience. Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing! Thank you for taking the time to share your feedback with us. Your honest insights are incredibly important to us and provide a valuable opportunity for us to address your concerns and improve our services. First and foremost, we sincerely apologize for any inconvenience you may have experienced during your stay. We understand that your travel experience is of utmost importance, and we are committed to ensuring that our guests feel comfortable and well taken care of. Regarding the issues you mentioned, we would like to provide some clarification. Recently, we received similar feedback from guests who stayed on the 8F. After investigation, we found that our Team Member assisted these guests in carrying their pieces of luggage up to stairs and pushing it to Lobby. However, shortly afterward, our Team Member had to manage traffic outside the hotel, which led to a lapse in attention. This, in turn, caused the situation you described. We sincerely apologize for this oversight and any inconvenience it may have caused. As for the inconsistent cleaning, we have identified that the two rooms were assigned to different Team Members. One room was cleaned as scheduled, while the other had not yet received a specific request for cleaning at a particular time. Our team member followed the Standard Procedure of Room Cleaning in sequence. Once we received the request, we ensured that the second room was cleaned to our standard before 16:00. We are well aware that our hotel, which has been in operation since 2008, has shown signs of aging in some areas. Currently, we have intensified our daily maintenance and upkeep efforts. The long-delayed guest room upgrade plan, which was put on hold due to the pandemic, is now being carried out gradually in phases. We appreciate your understanding as we work to improve our facilities. Due to Platform Privacy Policies, we are unable to confirm whether you are the guest we mentioned above. However, we would like to extend a special invitation for you to stay with us again. If you are the guest, we are pleased to offer the benefits we promised when you checked out. If you are not, we still welcome your feedback. It is invaluable to us, and we are eager to learn from it so that we can continue to enhance our service quality. Once again, thank you for your candid and constructive feedback. We look forward to welcoming you back and providing you with a much-improved experience!

Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and thank you very much for your comments. We are glad to learn that you've enjoyed your stay here, and our location have brought you a great convenience to explore the attractions of this city. We'll keep making efforts on areas to continue delivering each and every guest with exceptional experience. In the meantime, we are proud of the Team Members from Front Office who delivered such a welcoming, warm and attentive service and we will be recognized them for having provided another exceptional experience to you. Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, especially recognition of our outstanding Team Member Ann Ding from Front Office, your recognition is the motivation for us to do better. Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, especially recognition of our outstanding Team Member Ann Ding from Front Office, your recognition is the motivation for us to do better. Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, your recognition is the motivation for us to do better! Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and yhank you very much for your comments. We are glad to learn that you've enjoyed your stay here, and our location have brought you a great convenience to explore the attractions of this city. We'll keep making efforts on areas to continue delivering each and every guest with exceptional experience. Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, especially recognition of our outstanding Team Member Ms. June Liang from Front Office, your recognition is the motivation for us to do better! Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and thank you very much for your comments. We are glad to learn that you've enjoyed your stay here, and our location have brought you a great convenience to explore the attractions of this city. We'll keep making efforts on areas to continue delivering each and every guest with exceptional experience. In the meantime, we are proud of the Team Members who delivered such a welcoming, warm and attentive service and we will be recognized them for having provided another exceptional experience to you. Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, your recognition is the motivation for us to do better! Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!