7 Days Premium Hotel (Beijing Gulou Houhai) Reviews

Response from Property: Dear guests, Thank you for choosing to stay in our hotel! We are very honored to provide you with an accommodation experience in the 2nd Ring Hutong, which is within walking distance of iconic attractions such as the Drum Tower and Houhai, allowing you to experience the Hutong culture and fireworks of old Beijing up close. We have attached great importance to the odor problem you mentioned and have completed rectification. At present, the room has been optimized through ventilation, cleaning and aromatherapy. I look forward to your next visit, to continue to explore the historical charm and modern style of the capital in a comfortable atmosphere. If you have any needs, please feel free to contact us, we will do our best to provide you with more considerate service! I wish you a happy life, come often, the stories in the Hutong are waiting for you to listen at any time~

Response from Property: Dear guest: Hello! We are very sorry for the bad experience you had. We have arranged for comprehensive cleaning and repairs for the room smoky smell and outdated facilities you reported. The reason why you did not explain the price difference when you changed rooms was because you were not satisfied with the first room on the second floor. The front desk took you to see this room on the first floor. You did not have any questions during the period. It may be a communication problem. He understood that you were satisfied with this room. We have strengthened the training of the front desk to ensure information transparency. However, you asked the front desk to pay you the check-out fee the next day after staying for one night. We definitely cannot meet this requirement. The noise in the laundry room will also be equipped with soundproofing facilities. We have deeply reflected on it and will make every effort to improve it. We hope to provide you with quality service in the future. Thank you for your feedback and wish you all the best!

Response from Property: 非常感謝您對我們酒店位置以及房間設計的認可，這對我們來説是很大的鼓勵。關於您提到的地板維護問題，我們深表歉意，確實是我們在日常維護上有所疏忽。由於酒店已經開業十年，部分設施確實需要更新，我們計劃在兩個月後進行全面的翻新升級，屆時一定會給客人帶來更好的入住體驗。再次感謝您的反饋，也衷心期待您下次的光臨，親身體驗我們翻新後的變化。

Response from Property: Dear guest, hello! Thank you very much for taking the time to share such a heartwarming stay experience! We are honored to receive your high recognition of the hotel's service, environment and location! Providing guests with services that exceed their expectations is our goal. I am very happy that the team's enthusiasm and thoughtfulness can make you feel the warmth of home. The free room upgrade is also to add surprises to your journey. We look forward to your return to the warm harbor deep in the hutong. We will continue to create more beautiful memories for you with 100% enthusiasm! I wish you all the best and come often!

Response from Property: 謝謝親愛的好評，出門在外能讓人有歸屬感的地方不多，希望小優就是其中一個，我們精心挑選房間的設施設備，熱情歡迎遠道而來的客人，衹為讓您有家的感覺，能得到您認可對我們是最大的認可，我們一定會努力做到更好，親我們下次一定要再見哦

Response from Property: 尊敬的賓客您好！非常感謝您選擇入住和詳細點評。正是如您一樣的客人對我們的不斷關心和督促，才能使我們不斷發現問題，獲得改正和不斷進步。從您的評價中，我們很遺憾的看到此次入住未能達到您的期望，對此我們深表歉意。

Response from Property: 繁華忙碌的都市生活，不停奔波在夢想與現實中，希望小優的努力能為您帶去欣慰，您能滿意是對小優最大的支持和鼓勵，出門在外記得保護好自己，按時吃飯哦。

Response from Property: 尊敬的客人，非常感謝您選擇我們酒店並留下反饋。很抱歉給您帶來了不好的入住體驗，對於客房昏暗潮濕的問題，我們已經安排專人徹查並整改，會加強通風和採光改善，提升房間舒適度。同時，也很感謝您對酒店位置和員工服務的認可。期待您下次入住能感受到我們的改變，祝您生活愉快！

Response from Property: 尊敬的賓客您好！非常感謝您選擇入住和詳細點評。正是如您一樣的客人對我們的不斷關心和督促，才能使我們不斷發現問題，獲得改正和不斷進步。從您的評價中，我們很遺憾的看到此次入住未能達到您的期望，對此我們深表歉意。

Response from Property: Dear customer, thank you for giving Xiaoyou a great review despite your busy schedule! We are satisfied with your happy stay. It is our honor to add a wonderful memory to your journey. The hotel is surrounded by Nanluoguxiang, Beihai, Houhai Bar Street, Prince Gong's Mansion, Yonghe Palace, Guijie Street... all of which can be reached by shared bicycles. Have you explored these beautiful scenery? We look forward to you choosing Xiaoyoujia again to experience the beautiful scenery of Beijing!

Response from Property: 謝謝親愛的好評，出門在外能讓人有歸屬感的地方不多，希望小優就是其中一個，我們精心挑選房間的設施設備，熱情歡迎遠道而來的客人，衹為讓您有家的感覺，能得到您認可對我們是最大的認可，我們一定會努力做到更好，親我們下次一定要再見哦

Response from Property: Thank you for your good comments. Welcome to visit next time

Response from Property: 小優家尊貴的客人，您好，看到您住的舒心滿意我們倍感開心！非常感謝您能選擇並認可小優家，您提的意見與建議我們會採納並儘快改正！服務好每一位客人是我們的本職，能為您的暑期旅行增添一份美好的回憶使我們的榮幸！希望小主能把小優推薦給您更多的親朋好友，讓更多人來體驗北京獨特的衚衕風情！

Response from Property: We sincerely apologize for the bad stay experience you have. During your stay at the hotel, if there are any problems with the facilities and equipment in the room, you can call the waiter at any time. We are on call 24 hours a day to solve your problems. Regarding the shower problem in the room, our engineering has strengthened inspection and replacement to ensure that such problems will not occur again next time you stay. We are deeply sorry for the inconvenience caused to you.