Holiday Inn Express Beijing Zhongguancun Tech Park by IHG Reviews

Response from Property: Thank you so much for your heartfelt review. We're truly sorry to hear that your trip was unexpectedly shortened, but we're glad we could offer support during that time. It's wonderful to know that our team's care and understanding made a difference for you. We appreciate your kind words about the hotel's cleanliness, location near the sport university, and the service from our staff. You're always welcome back at Beijing Zhongguancun Science Park Holiday Inn Express — we hope to host you again under better circumstances. 💙

Response from Property: Thank you for your feedback! We truly appreciate your kind words about our customer service. We are glad to hear that you had such a positive experience and look forward to welcoming you again! 😊

Response from Property: Dear guests, thank you for choosing and staying at our newly opened Holiday Inn Express Beijing Zhongguancun Tech Park, and it is a great honor to receive such detailed and highly praised comments from you. Your satisfaction and recognition is the biggest driving force for our unremitting pursuit of perfection. It is gratifying to hear that you have such a high opinion of our environment and cleaning efforts. The novelty and cleanliness of the hotel is our goal, and the modern and comfortable decoration style is also our original intention to create a warm home for you. At the same time, our architectural design is really impressive, which is part of the unique charm of our hotel. We are very proud of the excellent service of our staff that you mentioned. All of our staff are professionally trained to provide the most intimate and professional service to our guests. We are very grateful for your recognition, which is the motivation for all our employees to continue to work hard. When it comes to breakfast options, we are pleased to be able to offer you a wide selection of tastes and dietary preferences to start your day off with something delicious. And the self-service coffee and massage chairs, as well as the spacious lounge and garden, have been carefully prepared to allow guests to find a moment of peace and quiet during the busy journey. AI assistant XiaoDu convenient service, we are also happy to bring you such a pleasant experience. It can not only help you easily control the equipment in the room, but also let you feel the convenience and fun brought by smart technology. Our hotel is located in a quiet location near not only beautiful parks but also historical sites such as the Summer Palace and the Old Summer Palace. Although it is a little further away from the shopping centre, we believe it is an ideal choice for those who like to explore nature and history. Finally, we are delighted to hear that you think our hotel is the perfect accommodation for a holiday or a family with children. We will continue to strive to provide you and your family with more comfortable, family-friendly facilities and services. Thank you again for your stay and praise, we look forward to your visit again, wish you a happy life!

Response from Property: Thank you for your valuable feedback. Although the surrounding environment of our hotel is quiet, it is an ideal place to relax and unwind, and it is close to places such as Yuanmingyuan and Tsinghua University. But it is still located near the dining area, with convenient transportation. You can reach various restaurants within a 10 minute walk, including McDonald's, Beijing roast duck restaurant, and hotpot restaurant. In addition, the nearest Shangdi Huazhong Shopping Center is only an 8-minute drive from the hotel, making it convenient for shopping and entertainment. We hope to provide you with a more suitable experience in the future, and we look forward to welcoming you again! 😊

Response from Property: Thank you for sharing your feedback about your stay at Holiday Inn Express Beijing Zhongguancun Tech Park. We deeply apologize for not meeting your expectations and truly value your comments, which help us improve our services.Regarding the location, we understand the inconvenience with transportation and are working on solutions to provide guests with easier travel options. For the delays with food deliveries during peak hours, we will optimize our processes to minimize such issues. While our laundry service requires an additional fee, we are committed to maintaining its quality and appreciate your understanding.We are glad that you appreciated the spacious room and the complimentary coffee in the lobby. However, we regret that your overall experience did not meet your expectations. We will seriously address the points you raised and strive to enhance our service standards. We hope to have the opportunity to welcome you again and provide you with a much-improved experience.Thank you once again for your constructive feedback, and we wish you safe and pleasant travels! 😊

Response from Property: Dear guests your comments are like the spring breeze touching your face, bringing endless warmth and joy. Thank you for your recognition of Holiday Inn Express Beijing Zhongguancun Tech Park, the quiet location is carefully selected for you to escape the paradise, wish you enjoy the peace and comfort here. The Dyson hairdryer in the room is a little surprise that we hope will add a touch of luxury and enjoyment to your stay. The selection of breakfast pastries, we have written down all, will continue to optimize and strive to perfect. Thank you for your valuable comments and look forward to meeting you again and having a wonderful time together.

Response from Property: Dear Guest,Thank you for your feedback! We're glad you liked the hotel. While the area may be quieter, we're constantly working to improve the convenience and accessibility for our guests.We hope to welcome you back soon!

Response from Property: Dear guest, thank you very much for your review of our hotel. We appreciate you sharing your comments with our team, your feedback is important to us and helps us continue to improve and improve. We hope you will have the opportunity to come back and stay with us again. We will continue to provide you with better service so that we can make your stay even better. We look forward to seeing you again.

Response from Property: Thank you for your feedback! We're delighted to hear that you found our hotel clean and new. We hope to welcome you back soon for another pleasant stay!

Response from Property: Dear guest, your accolades are our cherished jewels. As a freshly blossomed hotel, we strive for impeccable cleanliness, turning every space into a pristine canvas. Our services, tailored with warmth and grace, aim to exceed your expectations. Thank you for being our initial guest, your satisfaction is our ultimate aspiration. We look forward to weaving more exquisite memories with you.

Response from Property: Dear guest, thank you for choosing our hotel and sharing your stay experience. It is a pleasure to hear your approval of our hotel cleanliness and rooms. Thank you for your support, we look forward to your next stay, we will continue to provide you with better service. Have a nice trip :)

Response from Property: Dear Guest, thank you for taking the time to tell us about your experience at our Holiday Inn Express Beijing Zhongguancun Tech Park. It is a pleasure to hear your approval of our hotel breakfast. Please know that your feedback is extremely valuable to us. Thank you for your support to our hotel. Again, thank you for choosing our Holiday Inn Express Beijing Zhongguancun Tech Park, and we hope you have any questions during your stay, please do not hesitate to contact our Receptionist, we will be happy and try our best to provide you with 24 hours of assistance. We hope that you will have the opportunity to stay with us again, we will provide better service for you, so that you can also enjoy a better stay experience next time. We look forward to your visit again. Have a nice day :)

Response from Property: Dear Guest, your thoughtful feedback, though marked with a score of 3.7, illuminates areas where we can further enchant your experience. We cherish the "Up to satisfaction" sentiment and vow to elevate our environment, striving for a realm that transcends the ordinary. While you commended our facilities, hygiene, and service, we recognize the room for improvement in ambiance. Rest assured, we're cultivating a more exquisite atmosphere, infusing every corner with elegance and comfort. Your input is invaluable, and we eagerly await the opportunity to exceed your expectations on your next visit. Thank you for being part of our journey.

Response from Property: Dear guest, thank you for staying with us and sharing your experience. I'm very glad that you like our hotel and choose us. The hotel's good location, facilities, comfortable and clean living environment are the reasons why many customers choose to stay with us. Our warm service allows each customer to feel our sincerity, while feeling the comfort like as their home, and thank you for your full approval of our staff's work, we keeping to walk, and look forward to welcome your next stay!